Pratik Bhattacharjee
Kolkata
Summary
To work with dedication and enthusiasm, in a challenging and continuous learning work environment, where I can get an opportunity to prove my skills and talents.
Overview
9
9
years of professional experience
Work History
Manager - Customer Success ( Insurance)
AYU HEALTH (Plus Health Tech Ventures Private Limited)
Benguluru
04.2024 - Current
- Patient Retention and Satisfaction: Successfully improved patient retention rates by implementing proactive strategies and ensuring high levels of patient satisfaction with the hospitals for their reimbursement process for insurance claim, Led and mentored a team of customer success representatives, fostering a culture of excellence, collaboration, and continuous improvements for their lead creating for hospital insurance case for PAN india , Implemented effective account management strategies, resulting in increased upsell and cross-sell opportunities, thereby driving revenue growth, Streamlined hospitalonboarding processes, ensuring seamless transitions and effective product/service adoption, Successfully resolved escalated form hospital & patient issues and concerns, demonstrating strong problem-solving skills and ensuring prompt resolution, Collaborated effectively with sales,support teams & doctor team to align strategies and deliver cohesive B2B experiences
SME -Subject Matter Expert
AYU HEALTH (Plus Health Tech Ventures Private Limited)
Bengaluru
01.2023 - 04.2024
- Managed customer relations by responding promptly to inquiries, complaints, and feedback.
- Identified areas of improvement in operational processes and procedures within SME.
- Assisted in developing strategic plans for long-term success of the company.
- Maintained up-to-date records of all transactions related to SME activities.
- Identified needs of customers promptly and efficiently.
Medical Officer
AYU HEALTH (Plus Health Tech Ventures Private Limited)
04.2022 - 01.2023
- Responded to the inbound & outbound calls of the patients & help them with the appropriate doctors for their medical needs, Patient Care Excellence: Demonstrated outstanding clinical skills in diagnosing and treating various medical conditions, ensuring optimal patient outcomes and satisfaction, Leadership in Medical Teams: Led and coordinated medical teams effectively, fostering collaboration and enhancing overall patient care delivery, Quality Improvement Initiatives: Spearheaded quality improvement projects aimed at enhancing healthcare delivery processes, resulting in improved efficiency and patient safety, Education and Training: Provided mentorship and training to medical staff and students, imparting clinical expertise and promoting professional development, Collaboration with Stakeholders: Established strong relationships with stakeholders such as healthcare providers, community organizations, and government agencies to improve healthcare services and outcomes
Sr Customer Support Executive & Officer-Operations
Creditmantri Finserve Pvt.Ltd
05.2019 - 07.2021
- Responded to over maximum customer calls and help them solve their concerns, Developed Relationship with Banks, NBFC firms and typically exceeded sales goals, Helping customer to resolve their credit related issues, Come up with new ideas that improved things, Worked on different roles (Support, Sales & lender co-ordination, Developed or implemented new Procedure or system to improve the sales counts, Been Compimented by manager & co-workers
Sr Customer Support Executive
Bankbazaar.com, A & A DUKAAN FINANCIAL SERVICES PRIVATE LIMITED
11.2017 - 02.2019
- Handling sales call for Mutual Funds & loans, Retaining Customer, Motivating customers for investments, Achieving all types of targets
Sr Customer Support Executive
Hermes I Tickets Private Limited
Chennai
03.2015 - 05.2017
- Handling the 1st level escalation calls, Technical Support through remote desktop, Email Support, Product Support, Maininting Excell report of the products
Customer Support Executive
Hermes I Tickets Private Limited
03.2015 - 05.2017
- Handling customer complaits and registering in CRM through incomig calls, Meet the Difficulties of customer queries, Motivating existing customers to use new product by explainng all benefits, Achieving all types of targets
Education
High School Diploma -
SRM Polytechnic College
Chennai, TN04-2014
Oil Valley School Digboi Assam
01.2009
Skills
- Good communication
- Presentation skills
- Leadership qualities
- Committed to work in project deadlines and schedules
- Organized and well structured at work
- Ability to grasp and learn new technology quickly & accurately
- Very enthusiastic and highly motivated with a Positive attitude
- Flexibility & Adaptability
Affiliations
- I was presented with the Extra miller award.
- I was even awarded with the best SME .
Languages
Bengali
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Assamese
Beginner
A1
Timeline
Manager - Customer Success ( Insurance)
AYU HEALTH (Plus Health Tech Ventures Private Limited)
04.2024 - Current
SME -Subject Matter Expert
AYU HEALTH (Plus Health Tech Ventures Private Limited)
01.2023 - 04.2024
Medical Officer
AYU HEALTH (Plus Health Tech Ventures Private Limited)
04.2022 - 01.2023
Sr Customer Support Executive & Officer-Operations
Creditmantri Finserve Pvt.Ltd
05.2019 - 07.2021
Sr Customer Support Executive
Bankbazaar.com, A & A DUKAAN FINANCIAL SERVICES PRIVATE LIMITED
11.2017 - 02.2019
Sr Customer Support Executive
Hermes I Tickets Private Limited
03.2015 - 05.2017
Customer Support Executive
Hermes I Tickets Private Limited
03.2015 - 05.2017
High School Diploma -
SRM Polytechnic College
Oil Valley School Digboi Assam
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