Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Pratik Bhattacharyya

Summary

Dynamic and results-oriented Assistant Manager – HR with over 6+ years of experience in Payroll, HR Operations, and Client Service across global geographies including the U.S and Canada. Proven track record of leading high-performing teams, enhancing HR operational efficiency, and implementing strategic service initiatives that drive client satisfaction and organizational success. Skilled in managing the end-to-end employee lifecycle, resolving complex client issues, and fostering a collaborative team environment. Committed to continuous improvement, process optimization, and delivering exceptional stakeholder experiences.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Manager HR

Interview Kickstart Pvt Ltd
05.2024 - Current

    - Independently managing the complete HR and employee lifecycle operations—including Payroll, Onboarding, and Offboarding—for a workforce of 600+ employees, primarily based in the United States, with additional teams in Canada and Dubai.

  • - Successfully onboarded 300+ employees across the U.S. domain with an average turnaround time (TAT) of under 6 days, ensuring a seamless and compliant onboarding experience.
  • - Designed and implemented Standard Operating Procedures (SOPs) for key HR functions including Onboarding, Exit Procedures, Mentor Connect, Payroll Processing, and Overtime Utilization—enhancing process consistency, compliance, and operational efficiency.
  • - Engaged with 200+ mentors to address and resolve queries effectively, resulting in a Net Promoter Score (NPS) of over 90% for two consecutive quarters.
  • - Managed State and Federal tax compliance, successfully reducing penalties from $29,000 to just $0.09 over the past three quarters through proactive resolution and strategic process improvements.
  • - Contributed to annual audits and implemented employee engagement strategies aimed at optimizing processes and reducing hourly investment per employee.
  • - Developed a centralized dashboard to serve as a single source of truth for all U.S. and non-India-based employees, enabling better alignment across teams and providing visibility into ROI by department and cohort.
  • - Collaborated with multiple vendors across the U.S. and India to curate and deliver customized hampers to over 1,200 employees, enhancing employee engagement and experience while achieving the lowest cost burn to date.

Service Center Team Lead

ADP Pvt Ltd
01.2023 - 04.2024
  • Lead a team of 23 heads with a client strength of 160+ providing comprehensive solutions related to Payroll, HR, Tax and Compliance
  • Streamlined client transitions resulting in a 30% increase in production
  • Achieved average case resolution time reduced to less than 2.6 days
  • Conducted quality audits and provided feedback to maintain quality of service
  • Served as 1st point of contact for escalations and grievances
  • Coordinated with cross-functional teams to minimize human errors

Sr. Service Coach

ADP Pvt Ltd
05.2022 - 01.2024
    • Identified patterns and trends that resulted in undesirable outcomes or compromised program compliance and developed corrective action plans.
    • Developed department training programs to provide employees knowledge and tools necessary to improve personal performance and development.
    • Worked with departmental management to create individual training plans for service staff.
    • Mentored staff members and delivered on-the-job coaching to build skills and prepare personnel for various work-related situations.

Payroll Analyst

ADP Pvt Ltd
01.2019 - 05.2022
  • Provided comprehensive payroll services for dedicated clients
  • Worked on backend systems like SAP to automate client processing
  • Trained team members on new US law developments after COVID
  • Recognized for exceptional service with 170+ client TNPS and an average score of 9.8
  • Received 'Employee of the Quarter' award for comprehensive service excellence

Customer Service Associate

Amazon India Pvt Ltd
06.2017 - 01.2019
  • Provided customer service via phone, email, and chat
  • Conducted quality checks through contact audits for customer relations

Education

B.Tech - Electrical And Electronics Engineering

College of Engineering Bhubaneswar
Bhubaneswar
05-2017

ISC -

St. Francis Xaviers
Kolkata, India
05-2013

ICSE -

Lycee
Kolkata, India
03-2011

Skills

    American Payroll Processing

    Tax and Compliance Management

    Benefits Management

    Customer Service

    HR Service

    New Hire Onboarding

    New Hire Training

    Analytical Problem Solving

Certification

Fundamental Payroll Certification by American Payroll Association)


Timeline

Assistant Manager HR

Interview Kickstart Pvt Ltd
05.2024 - Current

Service Center Team Lead

ADP Pvt Ltd
01.2023 - 04.2024

Sr. Service Coach

ADP Pvt Ltd
05.2022 - 01.2024

Payroll Analyst

ADP Pvt Ltd
01.2019 - 05.2022

Customer Service Associate

Amazon India Pvt Ltd
06.2017 - 01.2019

B.Tech - Electrical And Electronics Engineering

College of Engineering Bhubaneswar

ISC -

St. Francis Xaviers

ICSE -

Lycee

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Pratik Bhattacharyya