Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
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Pratik Bhor

Pratik Bhor

Concierge Executive
Mumbai

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Also detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience
5
5
years of post-secondary education
5
5
Certifications
3
3
Languages

Work History

Executive Concierge

Whitehat Jr
Mumbai
08.2020 - Current
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Evaluated interactions between associates and customers to assess personnel performance.
  • Coordinated timely responses to online customer communication and researched complex issues.
  • Communicated with customers to identify needs and expectations.
  • Provided customers with updates and periodic statements on service developments and changes in trends.
  • Took ownership of customers issues to follow problems through to resolution.

Technical Advisor

Concentrix
Thane
05.2018 - 07.2019
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Managed high levels of call flow and responded to customers technical support needs.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.

Business Development Executive

C P Careers
Mumbai
11.2015 - 04.2018
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
  • Collaborated with sales and marketing departments to support client acquisition.
  • Created cross-functional teams to promote consistent brand messaging, demand-generation programs and sales tools.
  • Negotiated client contracts and agreements to cultivate profitable business transactions.
  • Implemented innovative business development strategies to increase customer base and expand market share.
  • Utilized market trends, mission priorities and customer goals to envision, shape and close new opportunities.
  • Translated customer needs into solution requirements using powerful value propositions and negotiation skills.
  • Established and maintained highly effective relationships with clients and industry partners to drive growth.
  • Identified business development challenges and customer concerns for proactive resolution.

Education

Bachelor of Commerce -

Symbiosis International
Pune
08.2012 - 08.2015

HSC - Commerce

Maharashtra State Board
Mumbai
04.2010 - 02.2012

Skills

    Technical troubleshooting

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Certification

The Fundamentals of Digital Marketing, Google Digital Unlocked

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin

Timeline

Executive Concierge

Whitehat Jr
08.2020 - Current

The Fundamentals of Digital Marketing, Google Digital Unlocked

08-2019

Bing Ads Accredited Professional, Microsoft Bing

08-2019

Technical Advisor

Concentrix
05.2018 - 07.2019

Digital Marketing, Tata Institute of Social Science

10-2017

Business Development Executive

C P Careers
11.2015 - 04.2018

Bachelor of Commerce -

Symbiosis International
08.2012 - 08.2015

MS Office and HTML, Ramanand Arya DAV college

03-2011

HSC - Commerce

Maharashtra State Board
04.2010 - 02.2012

MS Office and Tally, Sarvoday Computer Education Foundation

04-2010

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Pratik BhorConcierge Executive