Pratik Biswas
Durgapur
Summary
Adaptable hospitality professional with proven history of superior guest service. Addresses challenges with resourceful problem-solving and high emotional intelligence. Strong command of industry best practices and de-escalation techniques.
Overview
8
8
years of professional experience
Work History
Steward
Crostini Food Art
Delhi
07.2025 - Current
- Table order taking
- Table setup
- Handling guests
Food & Beverage Trainee (J-1 Visa)
The Marriot Gaylord Palms Resort & Convention Center
Orlando
01.2022 - 01.2023
- I prioritized guest satisfaction through attentive service and check-ins, while ensuring their safety by managing allergy information and collaborating with the team for seamless dining.
- I used my menu knowledge to address guest requests and maintained organized F&B areas with appropriate stock levels.
- Delivering fast, friendly service was a focus, as was anticipating guest needs and adhering to safe food handling.
- I aimed to create positive experiences, resolving complaints professionally and upselling to increase sales.
- Timely food delivery, promotion of specials, efficient table turnover, and accurate guest information recording were also key.
- I handled calls, processed payments, and managed check-in/out smoothly.
Guest Service Associate (GSA)
The Holiday INN
Kolkata
01.2021 - 01.2022
- I provided a warm and professional welcome, addressing guest inquiries and escalating issues as needed.
- My product and service knowledge allowed me to offer helpful guidance, consistently achieving service targets through personalized care.
- I handled calls, routed them appropriately, and informed guests about security, safety, events, and announcements.
- Delivering first-class care from arrival to departure, I aimed to encourage repeat visits.
- I resolved complaints effectively and applied local area knowledge to provide recommendations.
- Updating booking systems, managing check-in/out, processing payments, and advising on offers were also key duties.
- I issued room keys and upsold hotel services, including dining, bar, and spa experiences.
Internship Training
Pride Plaza Hotel
Kolkata
01.2018 - 01.2019
- Working in: Food and beverage service
- Food production
- House keeping
- Front office
Education
BSc - Hospitality & Hotel Administration
JIS UNIVERSITY
IndiaIntermediate -
Senior Secondary School Education
IndiaMatriculation -
Secondary School Education
IndiaSkills
- Fast typing speed
- Data entry
- Advanced Excel
- Adaptable
- Resourceful problem-solving
- High emotional intelligence
- Conversational skills
- Upbeat, outgoing and positive
- Highly responsible and reliable
Hobbies and Interests
- Learning new skills
- Social worker
- Travelling
- Photography
- Exploring food markets
- Food tasting
- Networking in F&B events
- Volunteering at local shelters
- Cooking
- Bike Riding
Personal Information
- Date of Birth: 03/05/98
- Gender: Male
- Nationality: Indian
Languages
- Bengali
- Hindi
- English
- Bengali
- Hindi
Languages
English
Advanced
C1
Hindi
Advanced
C1
Bengali
Proficient
C2
Spanish
Elementary
A2
Timeline
Steward
Crostini Food Art
07.2025 - Current
Food & Beverage Trainee (J-1 Visa)
The Marriot Gaylord Palms Resort & Convention Center
01.2022 - 01.2023
Guest Service Associate (GSA)
The Holiday INN
01.2021 - 01.2022
Internship Training
Pride Plaza Hotel
01.2018 - 01.2019
BSc - Hospitality & Hotel Administration
JIS UNIVERSITY
Intermediate -
Senior Secondary School Education
Matriculation -
Secondary School Education