Summary
Overview
Work History
Education
Skills
Timeline
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Pratik Bopte

Transportation Specialist
Hyderabad

Summary

Experienced Transportation Specialist at Amazon with a strong background in logistics and supply chain management. Previously served as a Support Specialist at Revolut, providing exceptional customer service and problem-solving skills. Prior to that, successfully managed independent derivatives trading for 6 years, demonstrating keen analytical abilities and strategic decision-making. Adept at working in high-pressure environments and consistently delivering results. Based in Hyderabad, I bring a diverse skill set and a proven track record of excellence in various fast-paced industries.

Overview

1
1
year of professional experience
6
6
years of post-secondary education
3
3
Languages

Work History

Transportation Specialist

Amazon
Hyderabad
10.2023 - Current
  • Ensured timely deliveries by working closely in Relay Operation Center of Amazon which is central command and control center for ‘Transportation Execution’ across Amazon Supply Chain network of North America.
  • Ensured hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs.
  • Worked efficiently on various tools like Amazon Freight, Yard Management, FMC, Inbound and Outbound Dock Master , MS Excel, Quip, Amazon Chime, VRID and SCAC.
  • Leveraged data analysis tools for informed decision-making regarding resource allocation and process improvements.
  • Managed over 100 Supply chain and Logistics issues per Day.
  • Collaborated with warehouse personnel to ensure accurate inventory management and order fulfillment

Support Specialist

Revolut
Remote
09.2023 - 10.2023
  • Worked closely to resolve customer queries Regarding various issues with Revolut App by working as chat support agent.
  • Assisted customer with exceptional care in Opening Business Account with Revolut.
  • Verified customer documents such as Passport, Driving License and other business documents for business account KYC.
  • Used Jira to create tickets for SME to Resolve technical issues with Revolut App.
  • Helped customers to invest in various financial products offered by Revolut such as Vault and Money Market Fund.
  • Handled over 90 customer chats per day
  • Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis

Education

NISM VA - Mutual Funds Wealth Management

National Institute Of Securities Markets
Mumbai, India
01.2023 - 03.2023

Bachelor of Arts - Economics

Shri Shivaji Arts, Commerce And Science College
Akola Maharashtra
04.2013 - 05.2016

HSC (12th) -

Bhikamchand Khandelwal Junior College
Akola Maharashtra
03.2007 - 02.2009

High School (10th) -

Bhikamchand Khandelwal High School
Akola Maharashtra
03.2006 - 03.2007

Skills

  • Supply Chain Coordination

  • Logistics Management

  • Transportation Planning

  • Trading strategies

  • Customer Service

  • Customer Account Management

Timeline

Transportation Specialist

Amazon
10.2023 - Current

Support Specialist

Revolut
09.2023 - 10.2023

NISM VA - Mutual Funds Wealth Management

National Institute Of Securities Markets
01.2023 - 03.2023

Bachelor of Arts - Economics

Shri Shivaji Arts, Commerce And Science College
04.2013 - 05.2016

HSC (12th) -

Bhikamchand Khandelwal Junior College
03.2007 - 02.2009

High School (10th) -

Bhikamchand Khandelwal High School
03.2006 - 03.2007

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