Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic
Pratik Chakraborty

Pratik Chakraborty

Software Engineer
Bengaluru

Summary

Certified Scrum Master( CSM ) and experienced Engineer with 8.10 years of total and 8.4 years of relevant experience in the field of production/application support roles with keen ability to understand and build complex system and focusing relentlessly on removing impediments from Team and delivering customer- centric products and features. Led team of 8-15 people across technology. True leadership, good communication skill and quick learner.

Overview

9
9
years of professional experience
3
3
Certifications
3
3
Languages

Work History

Developer 3

UST Global
04.2025 - Current
  • Client: Elevance Health (US Health care Insurance Company)
  • Implemented processes and procedures to ensure compliance with Agile/Scrum principles.
  • Mentored and coached team members to improve their understanding of Agile/Scrum principles and best practices.
  • Facilitated daily stand-up meetings, sprint planning, sprint retrospectives, and other agile ceremonies.
  • Investigated and identified the root cause of customer issues and provided detailed reports to stakeholders.
  • Working on Change and DR activities along with DEV Team.
  • Supported the development and testing of new software applications, ensuring a smooth transition to production environment.
  • Fixing the manual workaround by automating the tasks in application.
  • Performing data loads for various source systems of Claims Domain through Informatica ETL workflows and jobs through Control M and NIFI processors for cloud data flow.
  • Working On Unix servers to check and analyze any issues related to files.
  • Checking Unix Shell scripts for any issues in script and running UNIX shell scripts for various application process and dataload.
  • Working on Data quality analysis between On-Prem DB and Cloud DB. Also worked on data quality analysis between source and target and fixed the same through adhoc dataloads through Informatica ETL tool and Apache NIFI processors.
  • Leading and managing a team of 10 folks and Guiding team on all major issues and escalation part and regular update to management and senior leaderships and also handing client calls and their requirements.
  • Provided technical support to customers over the phone and via email, resulting in a customer satisfaction rate.
  • Working on Data defects raised by consumer and QA team and working on them for the fix along with Dev team.
  • Working on Incident Management, Change management, JIRA defects.
  • I have worked on various tools like Informatica, Control M, Apache NIFI, Toad, MySQl workbench, Putty, Oracle DB, Postman, Splunk. Netcool Wily, Grafana, Datadog, Geneos and other internal applications.

Senior Software Engineer

Carelon Global Solutions LLP
10.2019 - 03.2025
  • Internal Client : Elevance Health (US Health care Insurance Company)
  • Implemented processes and procedures to ensure compliance with Agile/Scrum principles.
  • Mentored and coached team members to improve their understanding of Agile/Scrum principles and best practices.
  • Facilitated daily stand-up meetings, sprint planning, sprint retrospectives, and other agile ceremonies.
  • Investigated and identified the root cause of customer issues and provided detailed reports to stakeholders.
  • Working on Change and DR activities along with DEV Team.
  • Supported the development and testing of new software applications, ensuring a smooth transition to production environment.
  • Fixing the manual workaround by automating the tasks in application.
  • Performing data loads for various source systems of Claims Domain through Informatica ETL workflows and jobs through Control M and NIFI processors for cloud data flow.
  • Working On Unix servers to check and analyze any issues related to files.
  • Checking Unix Shell scripts for any issues in script and running UNIX shell scripts for various application process and dataload.
  • Working on Data quality analysis between On-Prem DB and Cloud DB. Also worked on data quality analysis between source and target and fixed the same through adhoc dataloads through Informatica ETL tool and Apache NIFI processors.
  • Leading and managing a team of 10 folks and Guiding team on all major issues and escalation part and regular update to management and senior leaderships and also handing client calls and their requirements.
  • Provided technical support to customers over the phone and via email, resulting in a customer satisfaction rate.
  • Working on Data defects raised by consumer and QA team and working on them for the fix along with Dev team.
  • Working on Incident Management, Change management, JIRA defects.
  • I have worked on various tools like Informatica, Control M, Apache NIFI, Toad, MySQl workbench, Putty, Oracle DB, Postman, Splunk. Netcool Wily, Grafana, Datadog, Geneos and other internal applications.

Software Engineer

HCL Technologies Ltd
08.2016 - 10.2019
  • Client: Deutsche Bank
  • Ensuring that the P-n-L report is generated without errors and delay for users positioned globally and Calculating VAL (Value at Risk) through Montecarlo and Historical simulation through SAS tool.
  • Investigated and identified the root cause of customer issues and provided detailed reports to stakeholders.
  • Working on Change and DR activities along with DEV Team.
  • Supported the development and testing of new software applications, ensuring a smooth transition to production.
  • Detailed root cause analysis of all data quality problems through SQL queries by accepting, resolving and raising Incidents/Service requests/JIRA through Service now, raised by users/system as per the SLA agreed.
  • Checking SAS code through Putty for any job failures and Server issue.
  • Extensively used UNIX shell scripts for automatic batch programs and for checking Oracle errors in alert logs and trace files.
  • Taking regular backup and performing DR activities, Release Activity on weekends though Change tickets from SNOW.
  • Performing Health checks on daily basis and make sure the application is ready for business.

Education

B.Tech -

MAKAUT

Higher Secondary: Khalsa Model Senior Secondary

Skills

Java

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Certification

Certified Scrum Master, Scrum Alliance

Interests

Cricket
Chess
Carrom
Cards

Timeline

Developer 3

UST Global
04.2025 - Current

Senior Software Engineer

Carelon Global Solutions LLP
10.2019 - 03.2025

Software Engineer

HCL Technologies Ltd
08.2016 - 10.2019

B.Tech -

MAKAUT

Higher Secondary: Khalsa Model Senior Secondary

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Pratik ChakrabortySoftware Engineer