Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Pratik Chandrakant Waghmare

MUMBAI

Summary

Dynamic Team Leader with a proven track record at Intellihealth Solutions, excelling in data management and KPI monitoring. Adept at driving performance improvements and resolving customer complaints efficiently. Skilled in strategic planning and effective communication, fostering a results-oriented environment that enhances team productivity and achieves targets consistently.

Overview

8
8
years of professional experience

Work History

Team Leader

Intellihealth Solutions PVT LTD
12.2024 - Current
  • Effective Team Handling to ensure that the attrition and shrinkage are under control
  • Scrutinize data base and sharing feedback with Departments
  • Data Management, Forecast Targets
  • Sharing Feedback / Inputs / Suggestion to Departments in regards to performance
  • Ensuring all customer complaints & escalations are closed within the TAT assigned
  • Ensuring Target Requirement on daily & monthly basis is met
  • Ensuring Business KPI’s is met every month

Team Leader

SMFGINDIA Credit Company Limited
01.2023 - 11.2024
  • Data Management, Forecast Targets
  • Effective Team Handling to ensure that the attrition and shrinkage are under control
  • Scrutinize data base and sharing feedback with Departments
  • Sharing Feedback / Inputs / Suggestion to Departments in regards to performance
  • Ensuring all customer complaints & escalations are closed within the TAT assigned
  • Ensuring Target Requirement on daily & monthly basis is met
  • Ensuring smooth running of operations
  • Ensuring Business KPI’s is met every month

Customer Sales executive

Fullertonindia Credit Company Limited
09.2021 - 12.2022
  • Out calling the customer for Top up loan for Existing Customer
  • Maintain tracker for leads and day to day follow up
  • Offer customer Personal and Mortgage loan
  • Achieve monthly target

Customer Relationship Officer

Fullertonindia Credit Company Limited
12.2016 - 10.2020
  • Handling Customer Query/Request/Complaint on Calls
  • Log service requests and assigns to relevant teams for resolution
  • Following Quality parameters while responding to calls
  • Interacting with other teams and provides necessary details for the final resolution of issues
  • Escalating issues/concerns to the team lead on time
  • Processing foreclosure for customers by communicating final payments and Foreclosure Letters to them
  • Coordinating with PAN India Branches for Foreclosure of Mortgage and SME loans
  • Retaining Customers moving to Competitors/ Closing from own source of funds for Personal Loans and cross sell
  • Using retention techniques like Negotiation, offering rate reduction to customer for retaining them
  • Processing offers on the account and coordinating with other team to get it activated for customers
  • Out calling the customer for Top up loan for Existing Customer

Education

Graduate -

Sikkim University

Skills

  • Data management
  • Performance analysis
  • Forecasting targets
  • Problem solving
  • Reporting
  • Results-oriented
  • KPI monitoring
  • Team leadership
  • Customer complaint resolution
  • Employee training
  • Process improvement
  • Conflict resolution
  • Strategic planning
  • Time management
  • Effective communication
  • Decision making
  • Leadership
  • Work planning

Personal Information

Date of Birth: 09/30/94

Timeline

Team Leader

Intellihealth Solutions PVT LTD
12.2024 - Current

Team Leader

SMFGINDIA Credit Company Limited
01.2023 - 11.2024

Customer Sales executive

Fullertonindia Credit Company Limited
09.2021 - 12.2022

Customer Relationship Officer

Fullertonindia Credit Company Limited
12.2016 - 10.2020

Graduate -

Sikkim University

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Pratik Chandrakant Waghmare