PRATIK DAS
Siliguri,WB
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Floor Manager
Thalamus Institute Of Medical Sciences
11.2023 - Current
- Provide regular reports to management.
- Managed daily operations for smooth functioning and achieving targets.
- Ensured compliance with regulations, maintaining a clean and hazard-free environment for staff and customers.
- Assisted customers in locating desired services quickly and provided knowledgeable advice on selections when needed.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
Public Relations Officer
Desun Hospital And Heart Institute
08.2021 - 04.2023
- Maintained an up-to-date database of relevant contacts in media outlets for easy access during outreach efforts.
- Fostered a collaborative work environment within the PR team by sharing knowledge and best practices regularly.
- Provided internal communication support, facilitating information flow among employees and departments.
- Trained junior team members in various aspects of public relations management, cultivating talent within the department.
- Advised on reputational risks during decision-making processes, helping safeguard the company image in the long term.
- Developed strong relationships with key influencers and patient party
- Established and communicated editorial and brand guidelines to communicators in organization.
- Produced and distributed internal and external communications.
Patient Service Representative
Avalon Hospital
12.2019 - 08.2021
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
Education
B.Sc IT - Computer And Information Sciences
BITM
Siliguri, India 04.2001 -
West Bengal State Board - 12
TTAB
Siliguri, India 04.2001 -
West Bengal State Board - 10
TTAB
Siliguri, India 04.2001 -
Skills
Complaint resolution
undefinedTimeline
Floor Manager
Thalamus Institute Of Medical Sciences
11.2023 - Current
Public Relations Officer
Desun Hospital And Heart Institute
08.2021 - 04.2023
Patient Service Representative
Avalon Hospital
12.2019 - 08.2021
B.Sc IT - Computer And Information Sciences
BITM
04.2001 -
West Bengal State Board - 12
TTAB
04.2001 -
West Bengal State Board - 10
TTAB
04.2001 -
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