Pratik Dhar

Technical Support & IT Operations

• IT support and troubleshooting using ticketing tools, AD password resets, domain joining, and mobile application configuration
• Hardware/software installation, configuration, and troubleshooting across desktops, thin clients, scanners, printers, and HHT devices
• Skilled in helpdesk operations, interdepartmental coordination, and user support

Network & Infrastructure Management

• LAN/WAN administration, structured cabling, switches, routers, and server rack setup
• Installation and management of UPS/stabilizers, network access points, and infrastructure troubleshooting
• Deployment of structured network environments ensuring secure and reliable connectivity

Enterprise Systems & Cloud Services

• Experienced in configuring Cisco access points and switches, SAP installations, setting up Poly Studio X50 video conferencing systems, and implementing Hikvision Parcel Tracking solutions
• Proficient in AWS Cloud services: EC2, RDS, S3, VPC, IAM, Auto Scaling, and CloudWatch
• Knowledge of virtualization technologies and enterprise IT solutions

Collaboration & Communication Tools

• Email system configuration and migration (Outlook, Thunderbird, Gmail to O365)

• Skilled in stakeholder communication, team collaboration, and cross-functional coordination

Vendor & Asset Management

• IT procurement, vendor management, and lifecycle asset tracking
• Experienced in project management, leadership, and process improvement

International IT Operations

• Provided onsite support at VIP Manufacturing Plant, Bangladesh
• Delivered end-user training, resolved IT infrastructure issues, implemented a structured network environment by deploying access points, switches, and structured cabling, improving connectivity reliability by 30%, reducing downtime incidents, and ensuring secure, seamless operations across the plant

Personal Skills

• Strong problem-solving and analytical thinking
• Quick learner with adaptability in dynamic environments
• Time management and ability to prioritize under pressure
• Effective communicator with negotiation and interpersonal skills
• Leadership and mentoring abilities with a collaborative mindset