Pratik Dilip Sardar
Technical Support Executive
Dombivali East,Maharashtra
Summary
Senior Technical Support Executive supporting banking applications through production services, incident triage, and bank-facing rollout documentation. Debugs critical issues, coordinates permanent fixes with developers, and monitors 1–3 systems daily, including servers, CRON jobs, and third-party API flows, to protect transaction continuity. Strengthens support operations by turning code-flow analysis into faster resolution and clearer handoffs.
Overview
2
2
Languages
9
9
years of professional experience
Work History
Technical Application Support
Perfios Software Solutions Pvt. Ltd.
Mumbai
12.2025 - Current
- Improved platform uptime by managing production support services for the InteGreat Digital Lending Platform.
- Resolved L2 support tickets from banking teams and customers during digital lending journeys for personal, home, business, and vehicle loans.
- Provided timely solutions via calls and email to assist customers in resuming interrupted loan journeys.
- Debugged critical issues and collaborated with development team to implement hotfixes and permanent solutions.
- Analyzed user journeys for loan applications and suggested improvements to enhance user experience and reduce development effort in logic building.
- A leading global B2B SaaS Fintech company (founded in 2008, headquartered in Bangalore) specializing in AI-driven solutions for financial institutions. Provides real-time data analysis for KYC, onboarding, underwriting, and fraud detection, serving lenders across 18+ countries.
- 12/2025 - Present
- Mumbai, India
Technical Support Executive
Credence Analytics Private Limited
Navi Mumbai
07.2024 - Current
- Provided end-to-end support for the Forex Exchange (Remittance) application for SBI Bank, ensuring system stability and performance.
- Guided a team of 6 support members in resolving production issues raised by bank branches to ensure timely resolutions.
- Managed Change Requests (CRs) and business demands from the bank, tracking progress through development, testing, and production deployment.
- Coordinated and executed deployment of application patches in UAT and Production environments; conducted System Integration Testing (SIT) to validate functionality.
- Debugging the code flow and doing onsite code changes on production for Hotfixes and suggesting developer for Permanent release.
- Utilized Oracle SQL for data retrieval and updates, supporting both issue resolution and reporting needs.
- Conducted API testing using Postman to validate integrations and troubleshoot issues.
- Hands-on experience with JIRA and Service Desk tools for issue tracking and support management.
- Provided ongoing support and troubleshooting for clients post-implementation, enhancing user satisfaction.
Technical Support Executive
FableFintech Private Limited
Mumbai
12.2020 - 06.2024
- Monitored transaction processing, investigated application issues and failures in UAT and production environments.
- Monitored transaction processing and investigated application issues and failures in UAT and production environments to ensure service reliability.
- Interfaced with banks for requirements gathering and coordinated with operations and product teams to deliver solutions.
- Provided client support by troubleshooting issues through internal tools, email, and phone communication.
- Collaborated with banks to gather requirements and coordinated with operations and product teams to implement effective solutions.
- Tracked issues through MIS and resolved them using a ticketing system.
- Led 8-member team in resolving issues and optimizing application workflow, enhancing overall support efficiency.
- Indianlink 2.0 (LastMile) application, a real-time online platform for cross-border remittance transactions.
- 12/2020 - 06/2024
- India
Executive
Datamatics Global Services
Mumbai
09.2019 - 08.2020
- Providing Market Research Surveys for Business Analysis
- Evaluated and tested new technologies to resolve legacy issues, with a focus on enhancing Pointer software performance.
- Collaborated with development team on JavaScript logic implementation, conducted server maintenance, and managed daily database backups using Quantum and C to ensure system reliability.
- Helped developers identify discrepancies between expected and actual outputs to enhance product quality.
- Evaluated and tested new technologies to address legacy issues, enhancing Pointer software performance and stability.
- Assisted developers in identifying discrepancies between expected and actual outputs, improving product quality and reliability.
- 09/2019 - 08/2020
- India
Analyst - Survey Programmer
Tata Consultancy Services (Tcs)
Mumbai
08.2017 - 08.2019
- Analyst role focused on Development support and Providing Market Research Surveys for Business statistics
- Programmed surveys and designed user interfaces on ConfirmIT tool to enhance data collection.
- Processed and tabulated data while performing thorough data checks to ensure accuracy.
- Tested new technologies and compared expected vs actual outcomes for better accuracy.
- Developed utility programs using JavaScript and HTML to simplify complex development processes.
- Tested new technologies and compared expected vs. actual outcomes for better accuracy.
- 08/2017 - 08/2019
- India
Education
Bachelor of Science - Information Technology
Birla College of Arts, Science And Commerce
Mumbai, India 04.2001 -
High School - Science
Saket College of Arts, Science And Commerce
Mumbai, India 04.2001 -
SSC (10th) -
Maharashtra State Board
Mumbai, India01-2012
Skills
JavaScript
HTML
Oracle SQL
ELK
Elastic Search
API troubleshooting
Incident management
Root cause analysis
Production monitoring
PASSPORT DETAILS
- Passport No: Z8293148
- Date of issue: 09-05-2025
- Date of Expiry: 08-05-2035
- Place of issue: MUMBAI
- Citizen: INDIAN
LEARNINGS/PURSUING
- Oracle WebLogic 12c for Administrators
- Linux Administration
- Complete A.I., Machine Learning, Data Science BootCamp
Timeline
Technical Application Support
Perfios Software Solutions Pvt. Ltd.
12.2025 - Current
Technical Support Executive
Credence Analytics Private Limited
07.2024 - Current
Technical Support Executive
FableFintech Private Limited
12.2020 - 06.2024
Executive
Datamatics Global Services
09.2019 - 08.2020
Analyst - Survey Programmer
Tata Consultancy Services (Tcs)
08.2017 - 08.2019
Bachelor of Science - Information Technology
Birla College of Arts, Science And Commerce
04.2001 -
High School - Science
Saket College of Arts, Science And Commerce
04.2001 -
SSC (10th) -
Maharashtra State Board