Pratik Dushing
Pune,India
Summary
Driven professional seeking position as Payroll Analyst. Demonstrates strong analytical skills and proficiency in financial software, coupled with excellent problem-solving abilities. Ready to streamline payroll processes and contribute to organizational success.
Skilled payroll team member with clerical skills, multitasking abilities, and dependability to independently process payroll.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
14
14
years of professional experience
Work History
Payroll Analyst & Client Service Lead
ADP
Pune, India
09.2019 - 02.2025
- 5+ years in managing UK payroll operations, ensuring compliance with HMRC regulations, and delivering accurate and timely payroll services for companies of various sizes
- Handling team of 13 people and managed escalations call, resolving complex payroll issues efficiently and professionally. Analyzed payroll discrepancies and providing timely and accurate resolutions
- Proficient in using payroll software and handling end-to-end payroll processes
- Managed payroll for 2500+ employees in BOB, ensuring compliance with UK payroll laws and regulations. Processed monthly, weekly & biweekly payrolls
- Assisted in processing weekly and monthly & Biweekly payroll. Managed employee records and ensured accurate payroll data entry
- Supported year-end processes and reconciliations. Facilitated new hire onboarding, processing leavers and ensured accurate setup in payroll system
- Well versed with system imports in setup. Ensuring compliance with HMRC regulations, and delivering accurate and timely payroll services for companies of various sizes
- Payroll Processing, HMRC Compliance, PAYE & NIC Calculations, Auto-Enrolment & Pension Administration. Submitted RTI reports to HMRC accurately and on time
- Handled auto-enrolment for pensions, ensuring compliance with workplace pension regulations
- Conducted year-end payroll processes including P60 and P45 generation and distribution. Year-End Processing & P60s/P45s. End to End processing of P11d’s for UK payroll
- Payroll Software Proficiency (e.g. ADP Freedom, IHCM, NGUX, Celergo, Streamline & Siebel,)
- Currently handling payrolls for Streamline and Celergo platforms for clients along with handling escalations for teammates
- From verifying issue, acknowledging, investigating, conducting root cause analysis, correcting issue, update policies if needed, confirm resolution with affected client and gather feedback
- Ensure clear procedures, regular training, and maintain audit trails for efficient resolution
- Improved accuracy of payroll processing, reduced errors in calculations. Maintained accurate staff records, ensuring correct salary allocation.
- Provided valuable support to HR team by addressing payroll queries. Maintained up-to-date knowledge of HMRC requirements; kept company compliant at all times.
- Handled confidential information securely; upheld stringent data privacy rules and regulations. Improved speed of payroll delivery by optimizing automation technology use.
- Improved accuracy of payroll processing, reduced errors in calculations.
Senior Associate Operations
WNS NZI IAG
Pune, India
05.2018 - 08.2019
- Managed property claims through Broker. Handling claims for entire South Island of New Zealand
- Lodgment of Claim to Settlement of claim. Handling complete end to end Claim Management
- Processing invoices for claims. Handling Escalation of Broker/Clients. Fastest settlement of claims
- Organized training sessions enhancing skillsets among junior associates.
- Negotiated contracts leading to cost-effective deals with vendors and suppliers.
- Streamlined processes for improved business efficiency.
- Helped customers obtain specialized help for refunds and exchanges.
- Reviewed policy compliance across all sectors improving regulatory adherence.
- Resolved complex issues thus reducing downtime and costs.
- Facilitated team collaboration resulting in increased productivity.
Associate Service Delivery Manager/Acting Deputy Branch Manager
IndusInd Bank
Mumbai, India
07.2016 - 07.2018
- Worked as Authorizer in Retail Branch Banking
- Handling Total Operations in Branch
- Authorizing all Financial transactions
- Handling all Customers Requests and Complaints
- Retail Banking and Operations, Financial Sales, Client Relationships, People Management, Event & Process Management
- Successful & consistent track record in generating fee & non-fee-based income for the bank
- Cross sell of various products of banks like Deposits, Insurance, Locker Facilities, Mutual Funds, and Remittances among others
- Closely interact with new customers at branch, helping them with various investment opportunities across different asset classes
- Deputed as Deputy Branch Manager for branch for three months
- Trained new hires on company policies and procedures, fostering understanding of their roles and responsibilities.
Advisor
TECHMAHINDRA
Mumbai, India
01.2015 - 11.2015
- Worked as advisor in Vodafone care Australia
- Handled inbound and outbound calls for Vodafone care Australia, assisting customers with queries and trouble shooting issues
- Managed escalations call, resolving complex customer complaints with professionalism and efficiency
- Provided technical and non technical support ensuring accurate and timely resolutions
- Maintained quality and compliance standards Meeting performance targets and KPIs
- Managed over 80+ customer calls per day and did retention for over 90% customers
- Generated increased client confidence to invest in complex financial products.
Contract Management Associate
Ocwen Financial Solutions Pvt Ltd
Mumbai, India
05.2012 - 08.2014
- Ensured compliance with U.S. mortgage regulations, minimizing risks and discrepancies
- Cross-checked financial documents, loan agreements, and affidavits to validate borrower information
- Reviewed and verified U.S. mortgage affidavits, ensuring accuracy and compliance with legal requirements
- Coordinated with internal teams and clients to resolve discrepancies and missing documentation
- Maintained detailed records and audit trails for future reference and regulatory compliance
Preservation Coordinator/REO Invoice Processor
Altisource Business Solutions Private Limited
Mumbai, India
07.2011 - 05.2012
- Managing property through vendor management system
- Managed property preservation and maintenance requests, ensuring compliance with U.S. mortgage and real estate regulations.
- Reviewed and processed work orders for property inspections, repairs, and maintenance.
- Processing invoices for utilities. Making proper and accurate payment for utilities provided
- Coordinated with vendors, contractors, and field representatives to ensure timely completion of preservation tasks.
- Managed multiple projects, ensuring organization and efficiency.
- Got internal transfer to Ocwen on 14th may 2012
Education
MBA - Finance
Master’s In Business Administration in Finance
Mumbai09.2013
B.Com - Commerce
Bachelor of Commerce
Mumbai05.2010
Skills
- Payroll processing - Taxation knowledge
- Statutory compliance - Excel proficiency
- Payroll systems expertise - Software proficiency
- Payroll reconciliation -UK PAYE legislation and compliance
- RTI submissions - Year-End reporting
- Team work and collaboration
- Attention to detail
- Adaptability to new payroll systems and regulations
- GDPR compliance in payroll
Affiliations
- Playing Snooker
Timeline
Payroll Analyst & Client Service Lead
ADP
09.2019 - 02.2025
Senior Associate Operations
WNS NZI IAG
05.2018 - 08.2019
Associate Service Delivery Manager/Acting Deputy Branch Manager
IndusInd Bank
07.2016 - 07.2018
Advisor
TECHMAHINDRA
01.2015 - 11.2015
Contract Management Associate
Ocwen Financial Solutions Pvt Ltd
05.2012 - 08.2014
Preservation Coordinator/REO Invoice Processor
Altisource Business Solutions Private Limited
07.2011 - 05.2012
MBA - Finance
Master’s In Business Administration in Finance
B.Com - Commerce
Bachelor of Commerce
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