Pratik Ethraj
Pune
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Associate
Tech Mahindra
Pune
08.2022 - Current
- Provided prompt and courteous service to customers via phone, email, and chat.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Tested and calibrated instruments to ensure accuracy and reliability of data.
- Provided accurate information about products, prices and services.
- Tracked sales performance metrics to identify trends in the market place.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Upheld quality control policies and procedures to increase customer satisfaction.
Senior Cashier
Delta Corp Ltd
Goa
10.2017 - 05.2022
- Managed cash transactions with customers in a fast-paced casino environment.
- Processed customer bets and payouts accurately and efficiently.
- Handled large sums of cash and maintained strict adherence to financial regulations.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with other casino staff to ensure smooth operations and customer satisfaction.
- Balanced daily receipts with cashier bank at end of shift.
- Exchanged money, credit, tickets or casino chips for patrons.
- Identified slot machine issues, completing basic repairs and communicating with maintenance personnel to schedule more extensive repair work.
Education
BBA - Marketing
Dr. D.Y.Patil
Pune04-2021
12th(HSC) -
Dr.D.Y.Patil
PuneSkills
- Cash Handling
- Data Entry
- Preparing reports
- Leadership
- Teamwork
- Communication
Timeline
Associate
Tech Mahindra
08.2022 - Current
Senior Cashier
Delta Corp Ltd
10.2017 - 05.2022
BBA - Marketing
Dr. D.Y.Patil
12th(HSC) -
Dr.D.Y.Patil
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