Pratik Gawde

Optimizing Digital Onboarding with AI

• Project: Led a project to streamline the KYC identification and customer onboarding process for the 811 Digital Premier channel
• Impact: Implemented a digital solution that reduced onboarding time, improved customer satisfaction scores, and ensured compliance with regulatory requirements.

Customer Transaction Monitoring System

• Project: Developed a data analytics dashboard to monitor customer transaction patterns in real-time.
• Impact: This project involved integrating data from various digital banking platforms, allowing for proactive identification of trends and anomalies, ultimately enhancing risk management and customer insights.

Core Banking

• Project: Led a comprehensive upgrade of the core banking system to enhance operational efficiency and customer experience across all digital banking channels.
• Impact: Collaborated with IT and vendor teams to design and implement an upgraded system that integrated seamlessly with digital banking platforms. Enabled new product offerings, such as instant loans and digital account management, leading to a increase in customer engagement.

Chatbots Implementation for Enhanced Customer Service

• Project: Spearheaded the implementation of a chatbots for basic customer enquiries.
• Impact: Increased customer service efficiency by deflecting routine question to the chatbots, freeing human representatives for more complex issues.

Data-Driven Personalization through Customer Relationship Management (CRM) Platform

• Project: Analyzed customer data to identify trend and opportunities
• Impact: Increased product adoption through personalized recommendation and tailored promotion based on customer behavior.

Big Data Analytics for risk Management & Product Development

• Project: Utilized big data analytics to identify customer risk profiles and develop data-driven insights to inform new digital banking products.
• Impact: Enhanced risk management strategies and created new product offerings that cater to specific customer segments, boosting customer Engagement.

• Gathered requirements through customer feedback sessions to determine essential features.
• Partnered with app developers to design and launch the app, focusing on user experience.
• Conducted post-launch analysis to measure user engagement and gather feedback.
• Directed cross-functional teams in developing innovative solutions to complex problems.

• Implemented a digital claims management system that allowed for real-time updates and tracking.
• Digital Onboarding & KYC Automation for Insurance Policies
• Conducted regular meetings with staff to discuss progress and identify areas of improvement.

• Collaborated with tech teams to integrate a digital KYC solution with the insurance policy platform.
• Ensured compliance with regulatory requirements by integrating automated document verification.
• Mapped out the sales funnel and integrated analytics to track lead performance at every stage.