Pratik Ghosh
Healthcare P&L Specialist
Kolkata
Summary
Operations management professional with history of leading high-performing teams and optimizing operational workflows. Known for fostering collaboration and adaptability in P&L management in dynamic environments. Skilled in strategic planning, resource management, and effective communication.
Overview
17
17
years of professional experience
3
3
Languages
Work History
Chief Manager Operations
DESUN Hospital
11.2023 - Current
- Responsible for the P&L and CRM of the unit.
- Managing a team of 65 members of OP, IP, and patient service.
- Led successful cost-saving initiatives, reducing expenses while maintaining quality standards.
- Optimized resource allocation, ensuring efficient use of personnel, materials, and equipment in achieving objectives.
- Increased EBITDA from 20% to 30%.
- Increased revenue generation by identifying new business opportunities and expanding existing client relationships.
- Evaluated departmental performance metrics regularly to identify areas for improvement and implement corrective actions as needed.
- Improved communication across departments, fostering collaboration and enhancing overall operational effectiveness.
- Enhanced company performance by streamlining processes and improving efficiency in daily operations.
- Spearheaded major projects from inception through completion, consistently meeting deadlines while staying within budget constraints.
- Collaborated with cross-functional teams to optimize workflow processes, increasing overall productivity rates.
- Conducted comprehensive financial analysis to inform decision-making processes at both tactical and strategic levels.
- Facilitated change management efforts, successfully guiding the organization through periods of transition while minimizing disruption to operations.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Implemented and developed operational standards, policies and procedures.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Established strong relationships with key stakeholders, ensuring timely delivery on projects and customer satisfaction.
- Oversaw the development of innovative products or services, positioning the company as an industry leader.
Manager - Oncology Operations
Medica Superspeciality Hospital (Currently Manipal E.M.Bypass)
11.2021 - 11.2023
- Responsible for P&L for the Oncology Unit.
- Maximized performance by monitoring daily activities and mentoring team members.
- Increased EBITDA from 15% to 25%.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Manager – Administration
Narayana Superspeciality Hospital
02.2016 - 11.2021
- Mentored a team of 35 members.
- Increased EBITDA from 20% to 25%.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Accomplished multiple tasks within established timeframes.
Assistant Manager – Administration
NH RTIICS
05.2008 - 01.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Increased conversion from 35% to 90%.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
PGDM - Operations, Finance
01.2015
PGD - Hospital Management
01.2012
Bachelor of Hospital Management - Hospital Administration
01.2006
under West Bengal University of Technology
- Final Grade: 70%
Skills
Advance Excel, ChatGPT, Power BI
Interests
Love playing indoor and outdoor games & travelling, Engaged in social activities like organizing Blood Donation Camps, Health Camps
Accomplishments
- Commissioned Oncology Services at Medica Oncology.
- Increased EBITDA and ARPOB of Unit significantly in Medica Oncology and Desun Hospital.
- Headed operations of fastest growing Oncology Unit in Kolkata.
- Chief coordinator in first Living Donor Organ Transplant programme outside Kolkata.
- Extensively worked with the colleagues to achieve the NABH Accreditation at NH RTIICS, Kolkata and NSH Howrah, Medica Oncology and DESUN Hospital and JCI Accreditation at Desun Hospital.
- Fiscal Management - Managed all financial activities for program operations. Accountable for all P&L.Reduced department expenditures by 10% over a one-year period.
- Headed team of 60 staff members.
- Increased all types of conversions significantly from 35% to 90% at NSH, from 60% to 85% at Medica and from 55% to 90% at Desun hospital.
Declaration
I hereby declare that above informations are correct in the best of my knowledge.
Timeline
Chief Manager Operations - DESUN Hospital
11.2023 - Current
Manager - Oncology Operations - Medica Superspeciality Hospital (Currently Manipal E.M.Bypass)
11.2021 - 11.2023
Manager – Administration - Narayana Superspeciality Hospital
02.2016 - 11.2021
Assistant Manager – Administration - NH RTIICS
05.2008 - 01.2016
Annamalai University - PGD, Hospital Management
Institute of Management Technology – Ghaziabad - PGDM, Operations, Finance
George College of Management And Science - Bachelor of Hospital Management, Hospital Administration