Summary
Overview
Work History
Education
Skills
Interests
Accomplishments
Declaration
Timeline
Pratik Ghosh

Pratik Ghosh

Healthcare P&L Specialist
Kolkata

Summary

Operations management professional with history of leading high-performing teams and optimizing operational workflows. Known for fostering collaboration and adaptability in P&L management in dynamic environments. Skilled in strategic planning, resource management, and effective communication.

Overview

17
17
years of professional experience
3
3
Languages

Work History

Chief Manager Operations

DESUN Hospital
11.2023 - Current
  • Responsible for the P&L and CRM of the unit.
  • Managing a team of 65 members of OP, IP, and patient service.
  • Led successful cost-saving initiatives, reducing expenses while maintaining quality standards.
  • Optimized resource allocation, ensuring efficient use of personnel, materials, and equipment in achieving objectives.
  • Increased EBITDA from 20% to 30%.
  • Increased revenue generation by identifying new business opportunities and expanding existing client relationships.
  • Evaluated departmental performance metrics regularly to identify areas for improvement and implement corrective actions as needed.
  • Improved communication across departments, fostering collaboration and enhancing overall operational effectiveness.
  • Enhanced company performance by streamlining processes and improving efficiency in daily operations.
  • Spearheaded major projects from inception through completion, consistently meeting deadlines while staying within budget constraints.
  • Collaborated with cross-functional teams to optimize workflow processes, increasing overall productivity rates.
  • Conducted comprehensive financial analysis to inform decision-making processes at both tactical and strategic levels.
  • Facilitated change management efforts, successfully guiding the organization through periods of transition while minimizing disruption to operations.
  • Held monthly meetings to create business plans and workshops to drive successful business.
  • Executed appropriate staffing and budgetary plans to align with business forecasts.
  • Implemented and developed operational standards, policies and procedures.
  • Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
  • Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
  • Established strong relationships with key stakeholders, ensuring timely delivery on projects and customer satisfaction.
  • Oversaw the development of innovative products or services, positioning the company as an industry leader.

Manager - Oncology Operations

Medica Superspeciality Hospital (Currently Manipal E.M.Bypass)
11.2021 - 11.2023
  • Responsible for P&L for the Oncology Unit.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Increased EBITDA from 15% to 25%.
  • Controlled costs to keep business operating within budget and increase profits.
  • Cross-trained existing employees to maximize team agility and performance.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.

Manager – Administration

Narayana Superspeciality Hospital
02.2016 - 11.2021
  • Mentored a team of 35 members.
  • Increased EBITDA from 20% to 25%.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
  • Accomplished multiple tasks within established timeframes.

Assistant Manager – Administration

NH RTIICS
05.2008 - 01.2016
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Increased conversion from 35% to 90%.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Education

PGDM - Operations, Finance

Institute of Management Technology – Ghaziabad, Ghaziabad, India
01.2015

PGD - Hospital Management

Annamalai University, Annamalai Nagar, Chennai
01.2012

Bachelor of Hospital Management - Hospital Administration

George College of Management And Science, Kolkata, India
01.2006

under West Bengal University of Technology

  • Final Grade: 70%

Skills

Advance Excel, ChatGPT, Power BI

Interests

Love playing indoor and outdoor games & travelling, Engaged in social activities like organizing Blood Donation Camps, Health Camps

Accomplishments

  • Commissioned Oncology Services at Medica Oncology.
  • Increased EBITDA and ARPOB of Unit significantly in Medica Oncology and Desun Hospital.
  • Headed operations of fastest growing Oncology Unit in Kolkata.
  • Chief coordinator in first Living Donor Organ Transplant programme outside Kolkata.
  • Extensively worked with the colleagues to achieve the NABH Accreditation at NH RTIICS, Kolkata and NSH Howrah, Medica Oncology and DESUN Hospital and JCI Accreditation at Desun Hospital.
  • Fiscal Management - Managed all financial activities for program operations. Accountable for all P&L.Reduced department expenditures by 10% over a one-year period.
  • Headed team of 60 staff members.
  • Increased all types of conversions significantly from 35% to 90% at NSH, from 60% to 85% at Medica and from 55% to 90% at Desun hospital.

Declaration

I hereby declare that above informations are correct in the best of my knowledge.

Timeline

Chief Manager Operations - DESUN Hospital
11.2023 - Current
Manager - Oncology Operations - Medica Superspeciality Hospital (Currently Manipal E.M.Bypass)
11.2021 - 11.2023
Manager – Administration - Narayana Superspeciality Hospital
02.2016 - 11.2021
Assistant Manager – Administration - NH RTIICS
05.2008 - 01.2016
Annamalai University - PGD, Hospital Management
Institute of Management Technology – Ghaziabad - PGDM, Operations, Finance
George College of Management And Science - Bachelor of Hospital Management, Hospital Administration

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Pratik GhoshHealthcare P&L Specialist