Pratik Ghosh
Healthcare P&L Specialist
Kolkata
Summary
Operations management professional with history of leading high-performing teams and optimizing operational workflows. Known for fostering collaboration and adaptability in P&L management in dynamic environments. Skilled in strategic planning, resource management, and effective communication.
Overview
17
17
years of professional experience
3
3
Languages
Work History
Chief Manager Operations
DESUN Hospital
11.2023 - Current
- Responsible for the P&L and CRM of the unit.
- Managing a team of 65 members of OP, IP, and patient service.
- Led successful cost-saving initiatives, reducing expenses while maintaining quality standards.
- Optimized resource allocation, ensuring efficient use of personnel, materials, and equipment in achieving objectives.
- Increased EBITDA from 20% to 30%.
- Increased revenue generation by identifying new business opportunities and expanding existing client relationships.
- Evaluated departmental performance metrics regularly to identify areas for improvement and implement corrective actions as needed.
- Improved communication across departments, fostering collaboration and enhancing overall operational effectiveness.
- Enhanced company performance by streamlining processes and improving efficiency in daily operations.
- Spearheaded major projects from inception through completion, consistently meeting deadlines while staying within budget constraints.
- Collaborated with cross-functional teams to optimize workflow processes, increasing overall productivity rates.
- Conducted comprehensive financial analysis to inform decision-making processes at both tactical and strategic levels.
- Facilitated change management efforts, successfully guiding the organization through periods of transition while minimizing disruption to operations.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Implemented and developed operational standards, policies and procedures.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Established strong relationships with key stakeholders, ensuring timely delivery on projects and customer satisfaction.
- Oversaw the development of innovative products or services, positioning the company as an industry leader.
Manager - Oncology Operations
Medica Superspeciality Hospital (Currently Manipal E.M.Bypass)
11.2021 - 11.2023
- Responsible for P&L for the Oncology Unit.
- Maximized performance by monitoring daily activities and mentoring team members.
- Increased EBITDA from 15% to 25%.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Manager – Administration
Narayana Superspeciality Hospital
02.2016 - 11.2021
- Mentored a team of 35 members.
- Increased EBITDA from 20% to 25%.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Accomplished multiple tasks within established timeframes.
Assistant Manager – Administration
NH RTIICS
05.2008 - 01.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Increased conversion from 35% to 90%.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
PGDM - Operations, Finance
01.2015
PGD - Hospital Management
01.2012
Bachelor of Hospital Management - Hospital Administration
01.2006
under West Bengal University of Technology
- Final Grade: 70%
Skills
Advance Excel, ChatGPT, Power BI
P&L Specialist
CRM Specialist
Strategic planning Specialist
Conversion Specialist
Presentation Skill
Team leadership
Problem resolution
Workflow planning
Team building
Customer retention
Risk management
Analytical skills
Project management
Growth planning
Operations oversight
Interests
Love playing indoor and outdoor games & travelling, Engaged in social activities like organizing Blood Donation Camps, Health Camps
Accomplishments
- Commissioned Oncology Services at Medica Oncology.
- Increased EBITDA and ARPOB of Unit significantly in Medica Oncology and Desun Hospital.
- Headed operations of fastest growing Oncology Unit in Kolkata.
- Chief coordinator in first Living Donor Organ Transplant programme outside Kolkata.
- Extensively worked with the colleagues to achieve the NABH Accreditation at NH RTIICS, Kolkata and NSH Howrah, Medica Oncology and DESUN Hospital and JCI Accreditation at Desun Hospital.
- Fiscal Management - Managed all financial activities for program operations. Accountable for all P&L.Reduced department expenditures by 10% over a one-year period.
- Headed team of 60 staff members.
- Increased all types of conversions significantly from 35% to 90% at NSH, from 60% to 85% at Medica and from 55% to 90% at Desun hospital.
Declaration
I hereby declare that above informations are correct in the best of my knowledge.
Timeline
Chief Manager Operations - DESUN Hospital
11.2023 - Current
Manager - Oncology Operations - Medica Superspeciality Hospital (Currently Manipal E.M.Bypass)
11.2021 - 11.2023
Manager – Administration - Narayana Superspeciality Hospital
02.2016 - 11.2021
Assistant Manager – Administration - NH RTIICS
05.2008 - 01.2016
Annamalai University - PGD, Hospital Management
Institute of Management Technology – Ghaziabad - PGDM, Operations, Finance
George College of Management And Science - Bachelor of Hospital Management, Hospital Administration