Summary
Overview
Work History
Education
Skills
Certification
Career Objective
Timeline
Generic
Pratik Hemchandra Keni

Pratik Hemchandra Keni

Customer Success & Operations Specialist | SaaS, Hospitality, Events | CRM, Excel, Executive Support
Mumbai

Summary

Customer-centric professional with 10+ years of experience in SaaS, hospitality, and event management. Proven success in client onboarding, escalation resolution, and executive assistance. Skilled in CRM tools, reporting dashboards, and cross-functional coordination. Adept at improving customer satisfaction, streamlining operations, and supporting leadership. Seeking remote/hybrid roles in Customer Success, Operations, or Executive Support.

Overview

2023
2023
years of professional experience
5
5
Certifications
3
3
Languages

Work History

Executive Assistant & Client Success Executive

Welcome Cure
2024 - 2025
  • Company Overview: Homeopathy SaaS & Telemedicine
  • Supported Managing Director with scheduling, confidential communication, and daily operations.
  • Delivered 30+ product demos monthly, improving onboarding efficiency by 25%.
  • Resolved 50+ client escalations with 90% satisfaction rate.
  • Coordinated with IT and internal teams for technical troubleshooting and client queries.

Event Operations Specialist

KHS Holidays
01.2022 - 01.2023
  • Company Overview: KHS Holidays & Corporate Clients
  • Managed logistics for 200+ guests across 5+ corporate events with zero escalation.
  • Coordinated travel, stay, and local arrangements for smooth client experience.
  • Delivered end-to-end operational support for successful event execution.

Assistant Manager

Ekadanta Amrutulya Tea House & Lush International
01.2015 - 01.2023
  • Company Overview: Client Relations & Operations
  • Built long-term client relationships, driving 40% repeat business.
  • Delivered personalized hospitality and consulting services to corporate clients.
  • Led SOP design, staff training, and vendor negotiations for service quality improvement.
  • Supported high-value client engagements, travel desk, and event logistics.

Operations & Client Support Executive

BookEventz
02.2020 - 10.2020
  • Company Overview: Event Tech Platform
  • Acted as primary contact for client event requirements and vendor coordination.
  • Managed 100+ vendor interactions, ensuring 95% event success rate.
  • Enhanced customer experience through timely updates and clear communication.
  • Maintained high client retention through proactive support and escalation handling.

Education

Bachelor of Science (B.Sc.) - Hospitality Administration & Management

Indira Gandhi National Open University (IGNOU)
01.2013

Skills

Customer Success Management

Certification

Customer Success Management Fundamentals – LinkedIn (2025)

Career Objective

To contribute to customer success, operational excellence, and executive support in a remote/hybrid role that values empathy, structure, and service delivery. Committed to continuous improvement and long-term career growth.

Timeline

Event Operations Specialist

KHS Holidays
01.2022 - 01.2023

Operations & Client Support Executive

BookEventz
02.2020 - 10.2020

Assistant Manager

Ekadanta Amrutulya Tea House & Lush International
01.2015 - 01.2023

Executive Assistant & Client Success Executive

Welcome Cure
2024 - 2025

Bachelor of Science (B.Sc.) - Hospitality Administration & Management

Indira Gandhi National Open University (IGNOU)
Pratik Hemchandra KeniCustomer Success & Operations Specialist | SaaS, Hospitality, Events | CRM, Excel, Executive Support