Pratik Hutke
Pune
Summary
IT Support Specialist with over 5 years of comprehensive experience in IT support infrastructure and technical support, specializing in Microsoft 365, G Suite, and end-user support. Proven track record of providing exceptional technical assistance, troubleshooting a wide range of software, hardware, and network issues, and ensuring optimal system performance. Adept at managing and maintaining IT infrastructure, including Windows servers, firewalls, Active Directory, and Alibaba Cloud services. Committed to delivering high-quality support to enhance user satisfaction and productivity.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
IT Support Specialist
TestCrew
Pune
12.2022 - Current
- Active Directory: Managing Users, Groups, system applications, system policies and services.
- Experience in ADS, Group Policies, FSMO Roles, DNS Zones, Replications.
- Implemented Azure AD Connect to synchronize on-premises AD with Azure AD, enabling seamless access to cloud resources.
- Resolved complex technical issues related to AD and M365, reducing system downtime and improving user satisfaction.
- Configuration and installation of Firewalls, Networking devices, Operating Systems.
- Administration of endpoint Security Solution.
- Remote desktop tools.
- Performing daily checklists and Audit reports.
- Working on OS Ticket portal.
- Hand on experience in Proxmox virtual machine.
- Managing Microsoft 365 administration and providing support to end users.
- Handling compliance management for Exchange Online, as well as renewing and removing internal or third-party certificates for MS Exchange.
- Performing daily technical administrative tasks to maintain stability and accessibility of Exchange servers and Exchange Online.
- Resolving issues related to servers, mail routing, and replication through thorough troubleshooting.
- Maintained documentation of IT systems, processes, and procedures for easy reference by team members.
- Implemented mobile device management policies to protect sensitive company data on employee devices while facilitating their work tasks remotely.
Senior Network & Security Engineer
Global Market Insights Research Pvt. Ltd.
Pune
03.2019 - 12.2022
- Microsoft 365 administration and End User support.
- Exchange online Compliance management.
- And MS Exchange internal or third-party certificate renew and remove.
- Technical administrative tasks daily to ensure stability and availability of Exchange servers or Exchange Online.
- Troubleshooting server, mail routing and replication related issues.
- Microsoft 365 Application troubleshooting.
- (Microsoft outlook, 2013 & 2016) Good hands-on technical experience with Microsoft 365 Business Standard - level messaging and collaboration services (Teams, OneDrive, Exchange, SharePoint, O365 Administration, and setup & Secure Messaging) in implementation.
- In-depth understanding of Exchange mailboxes, distribution lists and contacts.
- Assisting messaging team in issues with mailboxes.
- Configuration & Maintenance of Hardware devices on premises as well as client location.
- Configuration and Maintenance of Client-side Network Infrastructure (Routers, Switches).
- Provided online and on-site technical support to customers.
- OS, Printers Installation/troubleshooting.
- Properly escalate unresolved software issues to appropriate internal development teams.
Education
BE -
Amravati University
Dhamangaon Rly 08.2009 - 01.2015
Skills
Microsoft 365
End Point Security
Active Directory
Alibaba Cloud
VPN Configuration
G Suite
Network Infrastructure
Firewalls
Mobile Device Management
IT Security Management
Cloud computing knowledge
Server Management
Certification
Microsoft 365: Health and Security
Timeline
IT Support Specialist
TestCrew
12.2022 - Current
Microsoft 365: Health and Security
09-2022
Achieving GDPR Compliance with Microsoft Technologies
09-2022
Senior Network & Security Engineer
Global Market Insights Research Pvt. Ltd.
03.2019 - 12.2022
BE -
Amravati University
08.2009 - 01.2015
Similar Profiles
Mohamed SamirMohamed Samir
Senior Quality Control Engineer at TestCrewSenior Quality Control Engineer at TestCrew
Muhammad RustamMuhammad Rustam
Performance Test Engineer at TestcrewPerformance Test Engineer at Testcrew
Arav AgarwalArav Agarwal
Music Therapy Intern at WCCL FoundationMusic Therapy Intern at WCCL Foundation