Pratik Jain
Gurgaon
Summary
Experienced professional with 12 years of expertise, including 6 years in Product Management and 6 years in Customer Success, with a strong focus on HRMS implementations and CRMs, SEPs. Proven ability to lead cross-functional teams, manage end-to-end product lifecycles, and deliver exceptional customer experiences. Adept at driving product innovation, implementing HRMS solutions, and aligning product strategies with business goals to ensure customer satisfaction and business growth.
Overview
12
12
years of professional experience
Work History
Product Manager
Outplayhq
WFH
04.2021 - Current
- Documented user stories, specifications, and product features into detailed PRDs to communicate across teams and build mandatory requirements.
- Develop and Prioritized roadmaps in order to achieve product goals and metrics and development of new products.
- Monitored industry trends and identified opportunities and conducted competitive analysis for innovation within the product portfolio.
- Identified customer needs through user interviews, surveys, focus groups, and other feedback mechanisms.
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
- Managed team of 8 members, including UI, UX, APMs, and PMs.
- Worked closely with engineering teams to ensure feature specifications are understood and implemented correctly.
Principal Consultant
Peoplestrong HR Technology Pvt Ltd
Gurgaon
04.2018 - 04.2021
- In-depth knowledge of modules like Payroll, Time & Attendance, PMS, Leave, and Exit management.
- Managed end-to-end HRMS implementations for both domestic and international customers.
- Reviewed existing systems and procedures in order to make recommendations for improvements.
- Client Engagement, Implementation and Support, Training and UAT, Preparing User Manuals consists of key responsibilities.
- Work closely with clients to generate revenues for additional business.
- Handling team of 10 members.
- Provided leadership, guidance and mentorship to junior consultants. Designed training programs on product for other individuals to increase their skill set.
- Designed handover process from Transitions to Customer Success team.
Product Manager
Channelplay Limited
Gurgaon
09.2016 - 04.2018
- Managed development of In-house HRMS product to save cost.
- Worked on the modules like Core HR, Payroll, Leave & Attendance, Exit
- End-to-end product lifecycle, which consists of product discovery, requirements, design, and release.
- Worked closely with engineering teams to ensure feature specifications are understood and implemented correctly.
Functional Consultant
Uneecops Technologies Pvt Ltd
Noida
06.2014 - 09.2016
- Conducting BPR (Business Process Review) session to understand and document complete requirements of client.
- Module covered under HRMS - Time office, PMS, Payroll, Recruitment, Training, Help Desk, and Travel.
- Implementing Project as a functional consultant, conducting Fit-Gap sessions, configuring the application, creating functional and technical specifications for customizations, and managing test cycles.
- Testing of the application, which includes checking process flow and testing of the process replicated as per client requirement.
- Presentation and Training of the software at client end.
System Engineer
Adrenaline E systems
Gurgaon
09.2012 - 02.2014
- Implemented modules like HRMS, Timeoffice, Travel, Payroll, PMS
- Handled onboarding trainings and UAT sessions.
Education
B.Tech - CSE
Lovely Professional University
Punjab, IndiaSkills
- Project Management Tools: Jira, Trello, Asana
- CRM Tools: Salesforce, HubSpot, Zoho
- Software Development Methodologies: Agile, Scrum
- HRMS Tools - Peoplestrong, HROne, Adrenaline
Core Competencies
- Product Management
- HRMS Implementation & Policies
- Customer Success & Retention
- End-to-End Product Lifecycle Management
- Cross-Functional Team Leadership
- Strategic Planning & Roadmapping
- Stakeholder Engagement
- Process Improvement & Optimization
- Agile & Scrum Methodologies
- Data-Driven Decision Making
Languages
English
Hindi
Punjabi
Timeline
Product Manager
Outplayhq
04.2021 - Current
Principal Consultant
Peoplestrong HR Technology Pvt Ltd
04.2018 - 04.2021
Product Manager
Channelplay Limited
09.2016 - 04.2018
Functional Consultant
Uneecops Technologies Pvt Ltd
06.2014 - 09.2016
System Engineer
Adrenaline E systems
09.2012 - 02.2014
B.Tech - CSE
Lovely Professional University