Pratik Kadam

• Guest Services:

Greet and interact with guests, ensuring a smooth check-in and check-out process.
Resolve guest complaints, concerns, and special requests promptly and efficiently.
Ensure all guest feedback is logged, followed up on, and acted upon.
Promote hotel services and facilities to enhance the guest experience.

• Team Supervision:

Supervise front office team members, ensuring smooth operations during the shift.
Monitor performance, provide guidance, and offer training to front desk staff.
Coordinate with other departments (Housekeeping, F&B, Maintenance) to meet guest needs.
Handle staffing schedules, breaks, and shift handovers efficiently.

• Operations Management:

Ensure that front desk systems, procedures, and policies are followed accurately.
Oversee guest check-in/check-out procedures to ensure efficiency.
Manage room availability and reservations to maximize occupancy and revenue.
Assist with room assignments, upgrades, and special requests based on guest preferences.

• Problem Resolution:

Handle emergency situations such as fire alarms, medical incidents, or security issues.
Resolve any operational issues that arise, including system failures, or overbooking.
Ensure security protocols are followed, including monitoring key control and surveillance.

• Administrative Duties:

Review reports such as guest arrivals, departures, billing, and guest comments.
Ensure accurate and timely reporting of incidents, complaints, and shifts.
Handle guest payments, balance cash drawers, and ensure proper documentation.
Review guest accounts, and ensure proper charges are applied.