Pratik Kamble

• Primarily dealing with Data Fetching, Data Loading and Data Export to the client
• Mostly Dealing with SQL Queries and rules for Data Services
• Resolving Data related issues for Client
• Dealing with Dealership DMS(Dealer Management
• System) setup, enrollment and maintenance of data from the Dealership to the clients
• Also dealing with multiple SQL related Queries as and when required to resolve the issue in case of any data transfer or Data Export failure
• Creating Internal tickets with the help of Citrix, SFDC, InfoIQAdministrator, Data Warehouse
• Researched and identified solutions to technical problems.
• Developed and implemented preventive maintenance procedures.
• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
• Experience of working for US, and Canada location for this specific Client
• Project Lead for Mazda US and Canada Region
• Performing complex analysis and troubleshooting the tasks successfully as and when required so as to ensure smooth Data Flow.

• Extensive Experience in Applications Support
• Well versed with Citrix, SFDC, DELTA, and Siebel, Service Now
• Experience of working for US, UK and South East Asians clients for Software related issues for this specific Client
• Ability to perform complex analysis and tasks successfully as and when required so as to meet the project requirements
• Researched and identified solutions to technical problems.
• Installed and configured operating systems and applications.
• Diagnosed and troubleshot hardware, software and network issues.
• Responded to customer inquiries and provided technical assistance over phone and in person.

• Extensive Experience in Hardware and Software Support
• Good Experience in Performance monitoring
• Ticket Creation on Citrix, SFDC, DELTA, and Siebel
• Experience of working for ANZ, US, UK and South East Asians clients for Software and Hardware related issues
• Ability to perform complex analysis and tasks successfully as and when required so as to meet the project requirements

• Served as primary point of contact for support relating to owned solutions and products.
• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

GPA: 60.83

GPA: 59.43

GPA: 47.50

GPA: 57.84