Pratik Kangutkar
Guhagar
Summary
Adept at leading complex ServiceNow projects, I spearheaded a team at Vadini Infocenter io Pvt. Ltd., enhancing project delivery by integrating ITSM, HRSD, and Performance Analytics. My technical acumen in Javascript and Glide API, coupled with a strategic approach to stakeholder collaboration, significantly improved operational efficiency and client satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sr. Project Lead - ServiceNow
Vadini Infocenter io Pvt. Ltd.
04.2024 - Current
- Leadership of 2 project leads with their teams and their projects
- So Currently my team consist of total 2 Project Leads, 4 Technical Leads and Approx
- 30 consultants with 12 projects
- Managing all delivery aspects of projects including frequent code reviews, resolving technical issues, regular feedbacks from client and project manager's about team's performance
- Collaborating with the multi-functional team to drive project scope and deliver innovative solutions
- Member of technical interview panel
- Directing the planning, execution and delivery of key projects, ensuring conformity to the company's standards and quality requirements
Developer/Project Lead
Republic National Distributing Company
04.2023 - Current
- Company Overview: This is green field project of 5 members
- I have worked from requirement gathering to deployment on production instance
- This project involves ITSM + Integrations with third party tools
- According to client requirement scheduled Zboot and reconfigured the instance
- Implemented/developed incident/change/problem/knowledge/catalog Management
- Developed email receiving process with the help of inbound actions and inbound flows
- Built various flows using flow designer for catalog items, record producers
- Integrated ServiceNow platform with third party tools like Successfactor, LDAP, Mulesoft, CDW, MS Teams, Ebonding, VNDLY, Wrike
- Built, tested and deployed various ServiceNow capabilities like Business Rule, Client Script, UI Policies, Data Policies, UI Actions, Script Include, Notifications, SLA, Import Set, Transform Maps, Scheduled Jobs, UI Actions, Flow Designer, Service Portal, Approvals, System Properties, Fix Script, Background Script, Plugin Installations, Catalog Item, Order Guide, record Producer, Variable sets, User Criteria, Relationships, Data Sources, Reference Qualifiers, View, View Rules, Form Design/layout, List layout, User Management, ACLs
- Migrated update sets from various ServiceNow platforms like Dev, QA, Prod with the update sources or XML import/export
- Collaborate with client stakeholders to support their technical issues
- Planned/Scheduled/Implemented monthly clone and quarterly/yearly upgrades whenever needed
- Established and maintained key relationship with business stakeholders for future opportunities
- Analyzed code and corrected errors to optimize input
- Configured reports and dashboards using performance analytics and reporting
- This is green field project of 5 members
Syneos Health
04.2022 - Current
- Company Overview: This project is of 3 members
- I have worked from requirement gathering to deployment on production instance
- This project involves Human Resource Service Delivery(HRSD)
- Configured COE Model like HR Services, HR Topic categories, HR Topic Details
- Developed HRSD capabilities like HR Case and Knowledge Management, HR Templates, Record Producer, COE Security Policies, Catalog client scripts, Script Include, HR Criteria, UI Policies, SLAs, Document Templates, e-signature tasks, Flow designer, Employee center
- Worked in fast-paced Agile methodology to achieve sprint goals
- Documented technical and functional specification
- Collaborated with other team members and QA members for quality delivery
- This project is of 3 members
Project Lead - ServiceNow
Vadini Infocenter io Pvt. Ltd.
04.2023 - 03.2024
- Leadership of 2 technical leads with their teams and their projects
- Managed all delivery aspects of projects including frequent code reviews, resolving technical issues, regular feedbacks from client and project manager's about team's performance
- Collaborated with clients and junior developers to gather business requirements to convert it to technically feasible solution in ServiceNow
- Provided trainings to CSA applicants or freshers
- Member of technical interview panel
Technical Lead - ServiceNow
Vadini Infocenter io Pvt. Ltd.
09.2022 - 03.2023
- Provided technical guidance to 5 Consultants and their 2 projects
- Managed technical aspects of projects including frequent code reviews, resolving technical issues, attends regular calls with clients
- Collaborated with clients and junior developers to gather business requirements to convert it to technically feasible solution in ServiceNow
- Assigned the work to team members and to monitor the progress of the development
- Implemented best practices in software development, significantly improving production time and quality
Developer/Project Lead
Lord Abbet
01.2023 - 03.2023
- Company Overview: This project is of 3 members
- I have worked from requirement gathering to deployment on production instance
- This project involves Workplace Service Delivery(WSD)
- A proven history of providing technical support during all phases of project delivery: development of project estimates, solution design review, documentation creation and review, and peer code reviews
- Assist in the research process and function related to assigned tasks
- Worked effectively within a SCRUM team and focus on sprint goal delivery
- Performed additional analysis as needed during development and testing for tasks
- Developed using the defined best practices and standard
- Implemented self-service reservation capabilities for employees to book meeting rooms, desks, and other workplace services
- Enabled recurring reservations, privacy settings, and conflict resolution
- Optimized front-desk operations by providing a seamless visitor check-in process
- Planned workspaces, controlled capacity, and tracked utilization to optimize real estate spend
- Developed workplace allocation in stages to maintain safety and optimize space utilization
- Created record producers related to workplace services
- Implemented few customizations to widgets on Workplace Service Portal
- Created campus/building/floor in map studio
- Created Snapshot to migrate WSD data and configuration to other instance
- This project is of 3 members
Project Lead
AO Smith
05.2022 - 12.2022
- Company Overview: This is single FTE project
- I was responsible for all aspects related to this project
- This project involves Integration and Performance Analytics
- Led the design and implementation of Performance Analytics solutions within the ServiceNow platform, including the creation of key performance indicators (KPIs), targets, and thresholds to track and improve service performance
- Developed and customized interactive dashboards and reports for various stakeholders, providing real-time insights into business processes, service delivery, and operational efficiency
- Collaborated with cross-functional teams and business stakeholders to identify reporting requirements, ensuring that analytics solutions align with business goals and provide actionable insights
- Leveraged Performance Analytics to drive continuous improvement initiatives, enabling data-driven decision-making and enhancing overall service management capabilities
- Provided training to end-users and created documentation to ensure efficient use and understanding of Performance Analytics tools and reports
- Integrated with other ServiceNow instance of their vendor(Syntax)
- Completed this integration using IntegrationHub
- Configured Dynamic Translation Integration with Microsoft translator
- Planned/Scheduled/Implemented Cloning and Upgrade
- This is single FTE project
Consultant - ServiceNow
Vadini Infocenter io Pvt. Ltd.
03.2021 - 08.2022
- Contributed individually to single project as a developer
- Provided best possible solution to stakeholders of project
- Collaborated with other developers, QA members and project managers of the project
- Helped in other projects when needed
- Prepared technical, functional and deployment documents
Education
Bachelor of Engineering -
University of Mumbai
01-2022
HSC -
Maharashtra State Board
01.2017
SSC -
Maharashtra State Board
01.2015
Skills
- ITSM
- HRSD
- Performance Analytics
- Integrations - REST & SOAP
- WSD
- Javascript
- Glide API
- Upgrade/Cloning/Zboot
Certification
- Certified System Administrator (CSA)
- Certified Application Developer (CAD)
- Certification Suite : Application Developer Core Skills
- Certification Suite : Citizen Developer Core Skills
- 13 Micro-certifications
Awards
- Pat On The Back (11/01/22)
- Rising Star (04/01/23)
Timeline
Sr. Project Lead - ServiceNow
Vadini Infocenter io Pvt. Ltd.
04.2024 - Current
Developer/Project Lead
Republic National Distributing Company
04.2023 - Current
Project Lead - ServiceNow
Vadini Infocenter io Pvt. Ltd.
04.2023 - 03.2024
Developer/Project Lead
Lord Abbet
01.2023 - 03.2023
Technical Lead - ServiceNow
Vadini Infocenter io Pvt. Ltd.
09.2022 - 03.2023
Project Lead
AO Smith
05.2022 - 12.2022
Syneos Health
04.2022 - Current
Consultant - ServiceNow
Vadini Infocenter io Pvt. Ltd.
03.2021 - 08.2022
Bachelor of Engineering -
University of Mumbai
HSC -
Maharashtra State Board
SSC -
Maharashtra State Board
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