Summary
Overview
Work History
Education
Skills
Certification
Timeline
Accomplishments
Languages
Generic

Pratik Kangutkar

Pune

Summary

Dynamic customer service professional with extensive experience at Amazon, excelling in customer relationship management and software troubleshooting. Proven track record of enhancing customer satisfaction through effective problem-solving and communication. Skilled in C/C++ and Python programming, adept at managing multiple tasks while maintaining accuracy and attention to detail.

Overview

4
4
years of professional experience
1
1
Certificate

Work History

Associate

Amazon
Pune
07.2026 - Current
  • Assisted customers with selecting items and answering questions about products.
  • Provided customer service support for inquiries, complaints, and returns.
  • Managed multiple tasks simultaneously while maintaining attention to detail.

Customer Service Associate

Amazon Development Centre India Private Limited
Pune
10.2024 - 01.2025
  • Responded to customer inquiries via phone, email, and chat, ensuring timely and accurate assistance.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Addressed inquiries and resolved customer issues to enhance customer relations.

Customer Service Associate

Amazon Development Centre India Private Limited
Pune
07.2023 - 02.2024
  • Resolved customer inquiries promptly to enhance customer satisfaction.
  • Adhered to policies and procedures to ensure compliance and achieve performance standards.
  • Coordinated multiple tasks while ensuring accuracy and detail orientation.

Customer Service Associate

Amazon Development Centre India Private Limited
Pune
09.2022 - 01.2023
  • Processed customer returns, exchanges, refunds, and transactions efficiently, ensuring customer satisfaction.
  • Informed customers about special pricing opportunities and company offerings, improving their purchasing decisions.
  • Fostered positive customer relations through engaging communication. through friendly and knowledgeable communication.

Education

Full Stack Development Using Java -

Coding Ninjas
Gurugram
08-2024

Bachelor of Engineering - Electronics And Telecommunication

VPM's MPCOE
Velneshwar
06-2022

HSC -

SDGK Junior College
Guhagar
06-2017

SSC -

RPPV
Palshet
06-2015

Skills

  • Customer relations management
  • Technical support
  • Software troubleshooting
  • Product knowledge
  • Data entry
  • Account management
  • Conflict resolution

Certification

  • Structured Query Language by Skill Nation India
  • Telecommunication Networks Training by BSNL RTTC Hyderabad
  • Coders Python by Homeflic Wegrow

Timeline

Associate

Amazon
07.2026 - Current

Customer Service Associate

Amazon Development Centre India Private Limited
10.2024 - 01.2025

Customer Service Associate

Amazon Development Centre India Private Limited
07.2023 - 02.2024

Customer Service Associate

Amazon Development Centre India Private Limited
09.2022 - 01.2023

Full Stack Development Using Java -

Coding Ninjas

Bachelor of Engineering - Electronics And Telecommunication

VPM's MPCOE

HSC -

SDGK Junior College

SSC -

RPPV

Accomplishments

  • Performer of the Month
  • Rising Star

Languages

  • Marathi
  • English
  • Hindi
Pratik Kangutkar