Pratik Kharat
Guest Service Executive
Thane
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Jr Financial Analyst
XL Dynamics India Pvt Ltd
Mumbai
07.2021 - 08.2022
- My responsibility in XL Dynamics was to Evaluate and analyze capital expenditures and financial statements, Study a client’s financial data and co ordinate with client to give advice for guiding in making payment.
- Also, Performing verifications as per the process to determine authenticity of data. Assessing loan worthiness and review financial statements. Generate final agreements for execution.
- Contribute to team effort by accomplishing related results as needed.
- Skilled at working independently and collaboratively in a team environment.
- Gained extensive knowledge in data entry, analysis and reporting.
- Identified issues, analyzed information and provided solutions to problems.
Customer service executive
Interglobe Aviation Indigo Airlines
Mumbai
02.2019 - 07.2021
- My responsibility in indigo was to provide the best customer service with Excellent Communication skill, good listening skill, team working skill, maintaining high standards of safety and security, making public address announcements wherever required, providing assistance to the guests for hassle free travelling experience while maintaining on time performances along with handling all ground operations.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Described product and service details to customers to provide information on benefits and advantages.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Applied effective time management techniques to meet tight deadlines.
- Worked flexible hours across night, weekend and holiday shifts.
- Proven ability to learn quickly and adapt to new situations.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Skilled at working independently and collaboratively in a team environment.
- Cultivated interpersonal skills by building positive relationships with others.
Guest Service Executive
Uber at Mumbai international airport limited
Mumbai
05.2016 - 12.2018
- Was working as Guest service executive for Uber at domestic and international airport. My primary job was to look after guests who are having any trouble regarding uber services at airport.
- Besides this primary job, co-ordinating with guests and fulfill their requirements was the major goal.
- Monitored guest feedback, using to improve service and departmental operations.
- Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.
- Maintained high level of professionalism and discretion when dealing with guests.
- Handled customer complaints to satisfy and retain guests.
Education
B.M.M -
VIVA College Mumbai
University
H.S.C - undefined
S.N. College Maharashtra
State Board
S.S.C - undefined
Abhinav Vidya
Mandir
Maharashtra
State Board
Diploma - Film Editing
Digital Academy The Film School
Skills
Customer service expert
Analytical and Critical Thinking
Training and Development
Good Telephone Etiquette
Teamwork and Collaboration company
Executive travel
Excellent Communication
Decision-Making
Travel bookings
Planning and Coordination
Flexible and Adaptable
Data Entry
Verbal and written communication
Interests
- Travelling
- Exploring new places
- Learning new cultures
- Playing and watching Football
- Reading
Timeline
Jr Financial Analyst
XL Dynamics India Pvt Ltd
07.2021 - 08.2022
Customer service executive
Interglobe Aviation Indigo Airlines
02.2019 - 07.2021
Guest Service Executive
Uber at Mumbai international airport limited
05.2016 - 12.2018
B.M.M -
VIVA College Mumbai
University
H.S.C - undefined
S.N. College Maharashtra
State Board
S.S.C - undefined
Abhinav Vidya
Mandir
Maharashtra
State Board
Diploma - Film Editing
Digital Academy The Film School