PRATIK KUMAR AGASTI
Mumbai
Summary
Results-driven Data Center Operations Lead with over 12 years of expertise in large-scale data center management and infrastructure deployment. Skilled in supporting air-cooled and liquid-cooled environments, incident management, and operational readiness. Demonstrated track record in managing significant server deployments and resolving infrastructure incidents, while leading technical teams to execute large-scale projects effectively.
Overview
12
12
years of professional experience
Work History
Data Center Operations (DCO) Lead
AMAZON WEB SERVICES (AWS)
2022.06 - Current
- Led large-scale data center build, infrastructure deployment, operations, project execution, technical team leadership, vendor coordination, and operational readiness.
- Lead large-scale data center build and infrastructure deployment activities across both air-cooled and liquid-cooled environments.
- Lead and coordinate a team of 50+ technical resources/builders, including work allocation, shift planning, task assignment, and operational execution.
- Manage multiple data center projects from planning and execution through completion and operational handover.
- Directed installation, deployment, and troubleshooting activities for 5,000+ data center servers, supporting infrastructure reliability and availability.
- Supported data center construction, infrastructure deployment, commissioning, operational readiness, and daily operations to ensure seamless functionality.
- Managed vendors and contractors to meet project milestones and uphold quality standards, safety requirements, and operational objectives.
- Handled critical data center escalations and coordinated cross-functional teams for timely resolution of infrastructure issues.
- Perform root cause analysis (RCA) and technical deep dives for server, storage, network, rack, and infrastructure-related issues.
- Configure, install, troubleshoot, and maintain Dell, HPE/HP, and Lenovo servers and associated infrastructure.
- Perform hands-on troubleshooting of server hardware, storage infrastructure, network devices, racks, cabling, and connectivity.
- Support large-scale environments consisting of diverse compute, host, storage, and network infrastructure.
- Build and support high-density and Machine Learning (ML) data center environments.
- Deployed data center infrastructure components for liquid-cooled environments to ensure successful setup and operational activities.
- Monitor data center infrastructure using various monitoring, deployment, and operational management tools.
- Respond to critical infrastructure events involving servers, storage, network devices, racks, and associated systems.
- Provide Tier 2 escalation support for complex server hardware and network-related incidents, including 1,000+ locally managed incidents.
- Work closely with Server, Storage, Network, Facilities, Safety, Security, and Project teams to maintain operational continuity.
- Support CapEx and OpEx planning, resource allocation, project execution, and operational budgeting.
- Supported technical training, knowledge development, and recruitment as a certified instructor and interviewer.
- Created shift rosters to manage workforce effectively and address service demands., allocate daily work, prioritize critical activities, and ensure adequate technical coverage.
- Maintain strong focus on safety, security, operational excellence, infrastructure reliability, and continuous improvement.
System Support Engineer – Payroll: TPM Guru Pvt. Ltd.
RELIANCE COMMUNICATIONS
2021.04 - 2022.06
- Managed and supported enterprise storage platforms including EMC VNX 5300/5400/5500, CLARiiON CX-300, Unity 350, IBM DS3200/4300/4700, HP EVA 4400/8100, and HP MSA 1000/2000.
- Performed storage provisioning activities, including creation and management of RAID groups, storage pools, logical drives, and storage allocations.
- Allocated storage resources aligned with Windows and Linux server requirements and optimized for storage tiers.
- Administered SAN fabric environments using Brocade switches, including hard zoning and soft zoning.
- Troubleshot SAN connectivity and storage issues, ensuring reliable host-to-storage connections and addressing multipathing challenges.
- Supported Linux/Unix server environments, including installation, configuration, troubleshooting, LVM, SVM, and multipathing.
- Performed hardware fault diagnosis and log analysis using HP SmartStart, Live OMSA, and DSET.
- Troubleshot hardware issues on HP ProLiant and Dell PowerEdge servers.
- Executed server hardware replacement, conducted fault isolation, performed health checks, and validated systems post-maintenance.
Customer Support Engineer – Payroll: TERiX International
TATA TELE BUSINESS SERVICES
2020.05 - 2021.03
- Provided infrastructure and data center hardware support for HP ProLiant BL/DL/ML series and Dell PowerEdge Blade Servers.
- Installed, configured, maintained, and troubleshot enterprise server hardware to ensure system reliability and performance.
- Supported Sun Netra and Sun Fire server platforms, including models 210, 440, 4800, and M/X series.
- Provided hardware support for enterprise storage platforms including Sun StorageTek 2540/3500/6140, EMC, HP EVA, and Dell PowerVault MD3000.
- Diagnosed hardware faults, replaced components, performed preventive maintenance, and conducted infrastructure health checks to minimize downtime.
- Supported data center hardware incidents and coordinated with internal teams and vendors to resolve critical issues.
- Maintained operational documentation and supported daily infrastructure activities to facilitate seamless operations.
Senior Customer Support Engineer
IND INNOVATION PVT. LTD.
2014.12 - 2020.04
- Installed, configured, maintained, and troubleshot Linux servers, including RHEL 5, RHEL 6, and RHEL 7.
- Troubleshot server performance and hardware issues related to RAID, CPU, memory, file systems, and other critical components.
- Monitored infrastructure health and escalated complex incidents to technical teams, facilitating swift resolution and minimizing downtime.
- Provided onsite and remote data center infrastructure support, including server hardware, operating systems, and system administration.
- Managed day-to-day data center operations, maintaining infrastructure availability and stability for uninterrupted service.
- Performed hardware troubleshooting, break/fix activities, component replacement, and preventive maintenance.
- Conducted daily health checks of SAN switches, network switches, and routers to ensure optimal performance and reliability.
- Performed rack, tower, and blade server installation, mounting, cabling, and commissioning.
- Generated and reviewed storage pool capacity and utilization reports.
Education
Bachelor of Technology (B.Tech) - Computer Science & Engineering
Biju Patnaik University of Technology
OdishaDiploma - Computer Science & Engineering
Dhabaleswar Institute of Polytechnic
Odisha10th Board Examination -
Board of Secondary Education
OdishaSkills
- Data center operations
- Site rollout
- Server deployment
- Storage Administration & Provisioning
- SAN & SAN Fabric Management
- Brocade SAN Switches
- RAID management
- Linux Administration
- Storage Management
- Storage Virtualization
- Data Redundancy
- Network Infrastructure Deployment
- Network Switches & Routers
- Rack and Blade Server Installation
- Server Hardware Troubleshooting
- Hardware repairs
- Data Center Monitoring
- Incident management
- Root cause analysis
- Event management
- Project management
- Vendor management
- Team leadership
Accomplishments
- Currently working as a Data Center Operations (DCO) Lead at Amazon Web Services (AWS), with hands-on experience supporting large-scale air-cooled and liquid-cooled data center environments.
- Supported and directed deployment and troubleshooting activities for 10,000+ data center servers.
- Resolved and managed 1,000+ server hardware and network infrastructure incidents as a Tier 2 escalation point.
- Lead and coordinated 50+ technical resources/builders in large-scale data center operations and build activities.
- Supported the rollout of 20 data halls and an ML Operations Center with approximately 2000+ racks as part of the AWS AP-South-1C site project.
- Hands-on experience across compute, storage, SAN, network, and data center infrastructure.
- Experience supporting both air-cooled and liquid-cooled data center environments.
- Extensive experience with enterprise infrastructure from Dell, HPE/HP, Lenovo, EMC, IBM, Sun/Oracle, Dell PowerVault, and Brocade.
- Experienced in critical-event management, infrastructure troubleshooting, RCA, vendor coordination, and operational readiness.
Technical Environment
Dell PowerEdge, HPE/HP ProLiant, Lenovo, Sun/Oracle Netra, Sun Fire, Rack Servers, Tower Servers, Blade Servers, EMC VNX 5300/5400/5500, EMC CLARiiON CX-300, EMC Unity 350, IBM DS3200/4300/4700, HP EVA 4400/8100, HP MSA 1000/2000, Sun StorageTek 2540/3500/6140, Dell PowerVault MD3000, Brocade SAN Switches, SAN Fabric, Hard Zoning, Soft Zoning, Storage Provisioning, RAID, Storage Pools, Multipathing, Linux/Unix, Red Hat Enterprise Linux (RHEL) 5/6/7, Windows Server, Network Switches, Routers, Network Interfaces, Console Infrastructure, iLO, Network Connectivity Troubleshooting, Data Center Build, Server Deployment, Hardware Break/Fix, Rack & Cabling, Infrastructure Monitoring, Incident Management, Critical Event Management, Root Cause Analysis, Preventive Maintenance, Team Leadership, Vendor Management, Project Management, Workforce Planning, Shift Management, CapEx/OpEx Planning, Safety & Security, Technical Training, Interviewing
Core Technical Skills
- Data Center Operations & Infrastructure
- Data Center Build & Site Rollout
- Air-Cooled & Liquid-Cooled Data Centers
- Server Installation & Deployment
- Server Hardware Troubleshooting
- ML Server Hardware Troubleshooting
- Storage Administration & Provisioning
- SAN & SAN Fabric Management
- Brocade SAN Switches
- RAID & Storage Pools
- Linux Administration
- LVM, SVM & Multipathing
- Network Switches & Routers
- Network Infrastructure Deployment
- Rack & Blade Server Installation
- Hardware Break/Fix & Component Replacement
- Data Center Monitoring
- Incident & Escalation Management
- Root Cause Analysis (RCA)
- Critical Event Management
- Vendor & Contractor Management
- Project Management
- CapEx & OpEx Planning
- Team Leadership
- Workforce & Shift Planning
- Safety & Security Compliance
- Technical Training & Interviewing
Timeline
Data Center Operations (DCO) Lead
AMAZON WEB SERVICES (AWS)
2022.06 - Current
System Support Engineer – Payroll: TPM Guru Pvt. Ltd.
RELIANCE COMMUNICATIONS
2021.04 - 2022.06
Customer Support Engineer – Payroll: TERiX International
TATA TELE BUSINESS SERVICES
2020.05 - 2021.03
Senior Customer Support Engineer
IND INNOVATION PVT. LTD.
2014.12 - 2020.04
Bachelor of Technology (B.Tech) - Computer Science & Engineering
Biju Patnaik University of Technology
Diploma - Computer Science & Engineering
Dhabaleswar Institute of Polytechnic
10th Board Examination -
Board of Secondary Education