Pratik Kumar Srivastava
Nagpur
Summary
Commercial banker with more than 13 years of experience. Experienced in Government Business, Relationship Management, Team Handling, Deposit Mobilization both Retail as well as Institutional, Branch Banking, Retail Banking Operations having worked in various geographies in North and Central India.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
Manager – Zonal Coordination
IDBI Bank Ltd., Zonal Office, Nagpur, Maharashtra
Nagpur
07.2022 - Current
- Coordination of HR and Admin Functions at Zonal Level comprising of manpower of more than 1000 posted across 135 Branches in 6 Regions spread across 22 Districts of Maharashtra State, proactively addressing staffing needs.
- Spearheaded successful recruitment campaigns, attracting top-tier talent to fill key company positions.
- Processed employee claims involving performance issues and harassment.
- Organized and led staff orientation programs and training to promote collaboration.
- Resolved employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- In addition to the regular work assignments, coordinated in sourcing Deposits Business.
Business Banking Relationship Manager
IDBI Bank Ltd., Firozabad, Uttar Pradesh
Firozabad
02.2020 - 06.2022
- Handled deposits portfolio more than Rs.150 crore consisting of various segments of customers viz., Pay Roll, NRI, HNI and Govt Business like UP State Bridge Corporation , Jal Nigam Firozabad, Nagarnigam Firozabad etc.
- Leveraged industry knowledge and market knowledge for sourcing and improvement of overall Business.
- Conducted regular client meetings to discuss financial goals, review account performance, and address concerns or opportunities for improvement.
- Strengthened client relationships by providing personalized financial solutions and expert advice.
- Optimized revenue generation by identifying upsell and cross sell opportunities within existing customer base using data-driven insights.
- Facilitated the onboarding process for new business accounts, ensuring a smooth transition from prospect to loyal client.
- Resolved problems, improved operations and provided exceptional service.
Business Banking Relationship Manager
IDBI Bank Ltd., Prayagraj, UP
Prayagraj
11.2014 - 01.2020
- Handled deposits portfolio more than Rs.175 crore consisting of various segments of customers viz., Pay Roll, NRI, HNI etc.
- Deposits Business Book was doubled during the 3 Year period of my tenure. Sourced more than 20 govt account during the year like UP Rajkiya Nirmaan Nigam, UPSIDCO, DUDA, UP state Bridge Corporation, Sambhagiya Lekhadhikari Prayagraj, madhyamik Shiksha Seva Chayan Board Prayagraj, Allahabad Developement Authority etc.
- Ensured excellent customer service.
- Optimized revenue generation and Business Growth by identifying upsell and cross sell opportunities within existing customer base using data-driven insights.
Customer Service Executive
IDBI Bank Ltd., Ludhiana, Punjab
Ludhiana
11.2011 - 10.2014
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients' needs while adhering to company policies.
- Collaborated with cross-functional teams to improve overall customer experience.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Provided excellent customer care by prompt service to prioritize customer needs.
- Increased efficiency and team productivity by promoting operational best practices.
- Worked well in a team setting, providing support and guidance.
Education
Master of Arts - Economics
CSJM University
Prayagraj 11.2009 - 11.2011
Bachelor of Commerce -
University Of Allahabad
Prayagraj, India 05.2006 - 09.2009
Skills
- Business Banking
- Deposits
- Retail Deposits
- Institutional Deposits
- Cross Sell
- Banking Operations
- Customer Service
- Teamwork and Collaboration
- Multitasking Abilities
Hobbies and Interests
Playing Cricket, Travelling
Timeline
Manager – Zonal Coordination
IDBI Bank Ltd., Zonal Office, Nagpur, Maharashtra
07.2022 - Current
Business Banking Relationship Manager
IDBI Bank Ltd., Firozabad, Uttar Pradesh
02.2020 - 06.2022
Business Banking Relationship Manager
IDBI Bank Ltd., Prayagraj, UP
11.2014 - 01.2020
Customer Service Executive
IDBI Bank Ltd., Ludhiana, Punjab
11.2011 - 10.2014
Master of Arts - Economics
CSJM University
11.2009 - 11.2011
Bachelor of Commerce -
University Of Allahabad
05.2006 - 09.2009
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