Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Pratik Lad

Pratik Lad

Summary

  • Over 12 years of experience in the Information Technology with expertise in Windows servers and VMware administration.
  • Managing and optimizing server environments, including performance tuning, configuration, and maintenance.
  • Strong technical background enables to support and maintain complex IT systems, addressing tickets, implementing software updates, and developing and deploying


Overview

13
13
years of professional experience
1
1
Certification

Work History

Associate Consultant

Atos Global IT Solutions
10.2016 - Current
  • Providing technical support for specified tasks, enhancing the efficiency of Global Client operations.
  • Fostering communication with cross-functional teams to streamline workflows, ensuring seamless coordination.
  • Monitoring and addressing tickets, service requests, and system performance metrics, adhering to ITIL methodologies.
  • Implementing firmware and software updates, enhancing system functionality and security.
  • Experience working on Virtual Infrastructure,vSphere Client and setting up ESX in the virtual environment.
  • Developing and deploying new systems and applications, including custom scripts, promoting operational advancements.
  • Conducting training sessions for technical staff on newly implemented software and hardware solutions.
  • Leading security patch deployments, safeguarding server systems.
  • Establishing and managing Windows Server systems and storage solutions, ensuring reliability and scalability.
  • Utilizing Windows PowerShell to develop comprehensive reporting systems, enhancing enterprise-wide information sharing.
  • Managing virtual infrastructure using vSphere Client, deploying and configuring ESX systems within virtual environments.
  • Recovering data using the Veeam Recovery Tool, mitigating potential data loss incidents.

Desktop Engineer

Future Focus Pvt Ltd
07.2014 - 09.2016
  • Management of system performance, configuration, maintenance, and repair for seamless operations.
  • Implementation and management of Windows Server systems, storage, backup, and Hyper-V clusters, enhancing enterprise capabilities.
  • Management of associated Active Directory, DNS, DHCP, SNMP, SMTP, IBM Blade centre, and HP Blade servers.
  • Planning and execution of project-related work, including server, network, and data center migrations.
  • Provision of technical consulting to inform hardware and software selection decisions.
  • Deployment, customization, and maintenance of desktop computers, laptops, and printers.
  • Management of email accounts on the Exchange Console, including creation, modification, and deletion.
  • Configuration and management of users' email settings for Microsoft Outlook 2007, 2010, and Office 365.
  • Management of file sharing permissions on both Windows Server and Linux systems.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Troubleshot potential problems and eliminated before issues escalated or cascaded.
  • Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
  • Designed, installed, configured, and maintained Windows Server systems, Storag Backup, and Hyper-V clusters in support of enterprise needs.
  • Support of associated Active Directory, DNS,DHCP,SNMP, SMTP, IBM Blade centre, HP Blade servers.
  • Plan and execute project related work, including server, network and data center migrations.
  • Modification, Creation and Deletion Email on Exchange Console.
  • Configuration and Managing of users E-mail for Microsoft Outlook 200 2010 and Office 365 on their Desktop and Laptop.
  • File sharing permissions in Windows Server and Linux.

Team Member - Center It Infrastructure

Aparajitha Corporate Services Limited
02.2013 - 07.2014
  • Monitoring system performance, configuration, maintenance, and repair to ensure smooth operations.
  • Addressing desktop-level technical issues, including operating system support.
  • Performing installation of software such as SQL and Visual Studio, as well as company-specific applications.
  • Supporting network configuration, including switch, router, and network diagnostics.
  • Provided support for network configuration such as Switch, Router a check Network.
  • Provided support for Servers.

Computer Hardware Engineer

Domach Technology (I) Pvt Ltd
03.2012 - 12.2012
  • Traveling different place's per New Projects need for Infrastructure Setup i.e.
    Desktop and Server Setup, Lan cable connection,Setup, Configuration Routers,
    Switches, Access Point and WIFI Controller.
  • Completed troubleshooting for Windows, MacOS and Linux-based desktops and laptops.
  • Collaborated with IT and finance departments to optimize hardware budget by identifying specific weaknesses in current equipment.
  • Traveled to customer sites to provide prompt resolutions to issues.
  • Prepare Server rack diagram for server rooms.
  • Lan testing on rack panel as well as work station for lan connection.
  • Provide technical Solution on Desktop, Laptop and Servers.

Education

Bachelor of Science - Computer Engineering

Parul Institute Engeneering
Vadodara, Gujarat, India
06-2011

Skills

  • Microsoft Windows Servers(2003 to 2022)
  • Windows powershell scripting
  • Project planning
  • End user support
  • Hardware configuration
  • Project management
  • Systems implementation
  • Process analysis
  • VMWare
  • Multitasking and organization
  • Problem-solving

Certification

  • CCNA, 2015
  • Microsoft Certified IT Professional, 2016
  • ITIL v 3, 2018
  • GCP - Google Engineer Associate, 2019
  • DevOps Certified, 2019
  • AWS , 2019
  • Red Hat Delivery Specialist - Automation, 2020
  • Microsoft Azure Fundamentals: Cloud Computing, 2022
  • AZ-500 Microsoft Azure Security Technologies, 2023

Languages

English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Gujarati
Bilingual or Proficient (C2)

Timeline

Associate Consultant

Atos Global IT Solutions
10.2016 - Current

Desktop Engineer

Future Focus Pvt Ltd
07.2014 - 09.2016

Team Member - Center It Infrastructure

Aparajitha Corporate Services Limited
02.2013 - 07.2014

Computer Hardware Engineer

Domach Technology (I) Pvt Ltd
03.2012 - 12.2012
  • CCNA, 2015
  • Microsoft Certified IT Professional, 2016
  • ITIL v 3, 2018
  • GCP - Google Engineer Associate, 2019
  • DevOps Certified, 2019
  • AWS , 2019
  • Red Hat Delivery Specialist - Automation, 2020
  • Microsoft Azure Fundamentals: Cloud Computing, 2022
  • AZ-500 Microsoft Azure Security Technologies, 2023

Bachelor of Science - Computer Engineering

Parul Institute Engeneering

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Pratik Lad