Pratik Lengade

Leadership and Strategic Planning:

• Lead and mentor cross-functional teams in Production Support, Marketplace integration, and Frontend development.
• Ensure alignment with business goals and client expectations through effective project management.
• Facilitate client meetings to foster collaboration and ensure successful project outcomes.
• Conducted interviews and onboarded new team members, fostering a culture of continuous learning and professional development.
• Authored technical articles and contributed to company's knowledge base, enhancing organizational capabilities.

Automation and Efficiency Improvement:

• Spearheaded automation of User Acceptance Testing (UAT) process, reducing manual effort by 60% and enhancing testing reliability .
• Streamlined workflows, resulting in faster software release cycles and improved time-to-market metrics.
• Developed SOPs for partnership certification program, providing clear guidelines and metrics for performance evaluation and client satisfaction.

Infrastructure Optimization:

• Implemented monitoring and alert systems using AWS CloudWatch and Datadog, enhancing system reliability and increasing system performance by 30%.
• Established best practices for infrastructure management, ensuring scalability and cost-effectiveness.
• Ensured seamless setup and functionality, driving operational efficiency and enhancing customer acquisition efforts.

Integration of AI Technologies:

• Integrated OpenAI functionality into key project management tools (JIRA, Zendesk), improving decision-making processes and operational efficiency and by reducing TTR by 90% and TAT metrics.
• Automated routine inquiries and support requests through AI-powered chatbots, reducing manual workload and allowing support teams to focus on more complex issues.
• Integrated chat functionality into organizational systems, optimizing support processes and enhancing customer service experience.

UI/UX Optimization:

• Provided strategic insights and testing feedback for UI/UX enhancements on Supermart Platform, improving user experience and engagement metrics.
• Conducted customer feedback analysis and implemented improvements based on user data and NPS metrics.

Search Engine Optimization (SEO):

• Optimized search engine functionality and auto-suggestion features, driving increased traffic by 50% and improving search result relevance.

Product Catalog Management:

• Managed product listings and catalog cleanup processes, ensuring accuracy and completeness of product information on platform.
• Established clear lines of communication between all parties involved in projects, preventing misunderstandings or miscommunications from jeopardizing outcomes.