Pratik Mahajan
City Head - Zomato Warehouse and dark Store Fullfillment
Ahmedabad
Summary
Supply Chain professional with 14 years of rich experience in Ecommerce, Operations Logistics, Warehouse management, Customer service, Strategic planning, Materials management, Vendor Management, Inventory management, Operational excellence, Value engineering and People Management
Overview
14
14
years of professional experience
7
7
years of post-secondary education
Work History
City Head
Hyperpure- Zomato
04.2025 - Current
- Managing the city wide operation of delivery of 150+Tonnage of material to more than 100+ Restaurants (HORECA Delivery ) and 65 Blinkit dark Store to ensure seamless last-mile delivery.
- Overseeing end-to-end reporting of Fulfillment Center (FC) operations, identifying key patterns diagnose the bottleneck, RCA and opportunities to drive continuous improvement and operational efficiency.
- Managing a team of 400+ high-performing 3PL and Company Roll individuals, focused on delivering functional expertise across Fulfillment Center operations.
- Building and executing a long-term strategic roadmap for the asset in the areas of Inventory Management, Process Control and Optimization, Cost Reduction, and Central Support.
- Driving continuous performance optimization across fulfillment center by applying operational insights to key metrics—boosting capacity utilization, enhancing SLA compliance, and driving down cost per order.
- Aligned teams with corporate goals by delivering targeted training and personalized coaching, embedding SOPs and ABPs to cultivate consistency and drive continuous improvement.
- Coordinating with zonal team and regional teams to identify process gaps and implement targeted improvement plans, boosting on-time delivery as well as reduction on the CPS.
- Oversee the site-wide implementation of 5S methodology, hygiene standards, and full compliance with Environment, Health & Safety (EHS) regulations to ensure a clean, safe, and operationally efficient workplace.
- Coordinated and facilitated periodic performance review meetings at the facility level, driving timely completion of follow-up action items to enhance operational effectiveness and accountability.
- Evaluate, Monitor, and drive all Non-Compliance audit points to closure in coordination with all External and Internal Stakeholders for all Audits.
Sr. Manager Warehouse Operation
Milkbasket – Reliance Retail Ltd.
04.2022 - 03.2025
- Led a team of over 500+ employees as City Head of the Flagship 76,000 Sq. Ft Distribution center, ensuring exceptional customer experience.
- Oversaw the growth and expansion of Milkbasket, stabilizing operations and achieving a monthly revenue of 12 crores.
- Aligned the team with company aspirations through training and counselling, following standard operating procedures and business plans to drive consistency and continuous improvement.
- Improved performance metrics by delivering an average of 30,000 orders per day, optimizing first-mile (Pick pack) and last-mile (Delivery) operations with dedicated delivery team.
- Effectively handled customer escalations by implementing corrective actions and managed reverse logistics with cross-functional teams (CFTs).
- Conducted in-depth analysis of inflow trends, identified gaps, and implemented quality management systems (QMS) and performance metrics for door-to-door operations.
- Achieved a 99% on-time delivery (OTD) rate, with refund percentage below 0.65% and packing errors within the target of 0.10%, minimizing damages.
- Successfully managed third-party logistics by optimizing route planning, liaising with agencies, and controlling miscellaneous expenses through petty cash management.
- Daily analysis of all type of hub report, receiving, dispatch and delivery, Customer Complain and plan the daily operation accordingly.
- Daily Dashboard analysis regarding the Dump, spoil, Refund, liquidation and take corrective action for the improvement.
- Coordination with all the functional Manager including category team, HO team, marketing team and other Station team for better and smooth operation.
- Ensured resource availability and maintained a safe and efficient working environment through timely asset audits.
Warehouse Manager
Flipkart
09.2021 - 02.2022
- Managing overall management of a Mother Hub with key focus on Middle Mile Operations (sort center), Team Management & General Administration.
- Managing all Inbound, outbound and sorting and ensure timely connection to the next hub.
- Monitoring Key Operational Metrics Daily, Weekly, Monthly and identify improving areas by doing RCAs and taking timely corrective actions to resolve all the issues.
- Responsible for Management of overall Supply chain Management (SCM), Inventory Management, vehicle Management, Last mile connection, Vendor management with Proper Co-ordination with the stakeholder.
- Working on key initiative to improve overall business operation with reducing Cost per Shipment by managing P&L.
- Working on risk and mitigation plan by doing root cause analysis of defects/errors in operation & developing effective corrective measures on time for smooth operation.
- Responsible for the performance appraisals of Department Managers, Executives, Team Leaders, and supervisors and mentoring them for handling effective station operations.
- Schedule and oversee the warehouse team to meet the demands of the fulfilment center, and manage the flow and quality of work to maximize efficiency and minimize overtime.
- Review and prepare workflow, manning and space requirements, equipment layout, and action plans while ensuring productivity, quality and customer service standards are met.
- Responsible for ensuring overall Health and Safety regulations and the Security (FST operation) of the station with the help of doing Weekly and monthly audit to ensure proper and smooth store operation.
- Handling over all Losses and Shortages received at site from different stations or damage at our site and make plan to reduce those losses.
- Analysis of the data of daily and weekly reports to identify performance bottlenecks and take timely corrective action to remove those bottlenecks.
- Responsible for overall 5S, hygiene and all EHS (Environment, Health and safety) Compliance of the site.
Warehouse Operation Manager
Amazon Transport Services PVT. LTD
09.2016 - 05.2021
- Managing work with more than 79 Delivery station and 6 sort center connection with total head count of 235.
- Managing overall day to day operations of a Sort Centre with key focus on all inbound and the out bound vehicle.
- Worked on all key Operational area Daily, Weekly, Monthly basis and worked on the solution by doing complete RCA and take timely action to correct those issues.
- Oversee daily operations and Management over all Supply chain Management (SCM), Inventory Management, vehicle Management, Last mile Delivery, Vendor management with Proper Co-ordination with Channel Management.
- Develop and track metrics (CPT, YMS compliance, team productivity, building productivity, vehicle TAT, TPH, vehicle cubic utilization, Miss-sorts, Dwell), to evaluates performance and takes appropriate actions on continuous improvement and improved customer experience.
- Supervise daily activities of the warehouse, including quality assurance, inventory control, and space management, logistics, and floor productivity, shipping, and customer service.
- Train and manage a warehouse team to solve day-to-day operational issues and reach short-and long- term performance goals.
- Working on all key parameter to reduce the cost per shipment by doing better utilization of available resources.
- Conducting the appraisals of All Team Leaders, Process Associates and station supervisors and mentoring them for handling effective station operations.
- Handling over all Losses and Shortages received at site from different stations or damage at our site and make plan to reduce those losses.
- Analysis of the data of daily and weekly reports to identify performance bottlenecks and take timely corrective action to remove those bottlenecks.
- Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures and complying with legal regulation.
Assistant Restaurant Manager
Pizza Hut Delivery Vijay Nagar
11.2014 - 09.2016
- Corporate, Institutional and Retail Sales.
- Leading a team of 12 Members at different levels for managing gross revenue of Rs. 20 lacs per Month.
- Control day to day operation by scheduling labor, managing of ordering food and supplies.
- Achieved targets, monitor sales performance against last year, last week and budget on a daily and weekly basis and to give feedback & communicate to staff.
- Ensuring food safety by following all the company guidelines and Govt. norms to provide 100% safe food.
- Recruit, interview and hire team member conduct performance appraisals take discipline action and motivate team member.
- Controlling profit by managing daily P&L, cash control, managing labour and managing all financial report.
- Monitoring inventory management in the store (stock availability, Order Management, back store management, stock movement within store).
- Monitor and continuously seek to understand competitor activity and market trends in the restaurant sector and their impact on store.
- Ensure effective planning with and execute same to complete with another competitor.
Team Leader
Bharti Retail LTD.
11.2011 - 10.2014
- Monitor and continuously seek to understand competitor activity and market trends in the restaurant sector and their impact on store.
- Dealing with all corporate to generate bulk sale.
- Managing the team of 25 team member at different department for managing gross revenue of Rs. 1.75 Cr per Month.
- Achieved revenue targets, productivity metric for the store.
- Ensure effective resource planning and succession planning.
- Review sales performance against last year, last week and budget on a daily and weekly basis and to give feedback & communicate to staff.
- Monitoring inventory management by daily inventory in different section of the store.
Education
B.B.A. - undefined
Devi Ahilya Vishav Vidhyalay Indore
Indore, M.P. 01.2004 - 01.2007
PGP - Retail
Indore Indira School of career studies
01.2008 - 01.2010
MBA - Marketing
Sikkim Manipal University
01.2008 - 01.2010
Skills
Supply Chain Management
Distribution & Logistics Management
Manpower Management
Inventory/ Material Management
Warehousing Resource Management
Sourcing Vendor Management
Strategic Planning Coordination
Leadership/ Team Management
Transportations Management
Stock Management
Logistics management
3PL (Contract logistics)
Reverse Logistics
Cost Management
Demand & Supply planning
Software/Applications
- - Proficient in various Amazon software, Flipkart Software like ERP, TMS and Flo. and transportation management systems.
- - Comprehensive knowledge of SAP, Arkham, Microsoft Nav (Navision) ERP.
- - Microsoft Excel 365, Microsoft PowerPoint 365, Microsoft Word 365 & Microsoft Outlook 365.
- - Understanding of the SMART-Walmart Work Application for day-to-day inventory and backroom management.
Timeline
City Head
Hyperpure- Zomato
04.2025 - Current
Sr. Manager Warehouse Operation
Milkbasket – Reliance Retail Ltd.
04.2022 - 03.2025
Warehouse Manager
Flipkart
09.2021 - 02.2022
Warehouse Operation Manager
Amazon Transport Services PVT. LTD
09.2016 - 05.2021
Assistant Restaurant Manager
Pizza Hut Delivery Vijay Nagar
11.2014 - 09.2016
Team Leader
Bharti Retail LTD.
11.2011 - 10.2014
PGP - Retail
Indore Indira School of career studies
01.2008 - 01.2010
MBA - Marketing
Sikkim Manipal University
01.2008 - 01.2010
B.B.A. - undefined
Devi Ahilya Vishav Vidhyalay Indore
01.2004 - 01.2007