Pratik Mahalle
Mumbai
Summary
Results-driven sales professional with 5+ years of experience across diverse industries such as IT, Healthcare, EdTech & Telecom. Proven track record of achieving sales objectives for both global brands and start-ups in national and international regions. Skilled in prospecting, cold calling, and business development, with a history of exceeding quotas. Strong relationship building, persuasive communication, and needs analysis abilities. Committed to continuous self-improvement and staying up-to-date with latest sales strategies.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Client Partner
NTT DATA
Remote
05.2023 - Current
- Successfully managed a diverse portfolio of 50+ active US clients, consistently exceeding sales targets by 30%.
- Led cross-functional teams in developing innovative sales strategies resulting in an 20% increase in customer acquisition.
- Utilized data analytics to identify customer trends and personalize sales approaches, resulting in a 15% increase in conversion rates.
- Negotiated complex sales contracts, securing advantageous terms and maximizing revenue potential.
- Delivered exceptional customer service, consistently surpassing satisfaction ratings and fostering enduring client connections.
Sr. Associate - Sales & Key Accounts Manager
TATA Digital Health
Remote
09.2021 - 11.2022
- Onboarded and managed a diverse portfolio of over 100 active doctors across various specialties in the country.
- Maintained a positive rapport between doctors and customers on the platform.
- Monitored and maintained performance standards for onboarded doctors, while providing valuable feedback to enhance customer service on the platform.
- Resolved ever-changing complaints and provided optimal resolutions to maintain satisfaction of doctors and patients on the platform.
- Developed and implemented strategic account plan leading to a 15% market share growth in targeted industry.
Sales Manager
WhiteHat Jr. Education Pvt. Ltd.
Mumbai
12.2020 - 09.2021
- Led a team of 10 sales representatives, resulting in a 20% increase in overall sales revenue.
- Developed and executed a sales strategy in accordance with organizational objectives and market dynamics.
- Negotiated and closed sales contracts, surpassing revenue targets by 15%.
- Consistently surpassed sales quotas and achieved top 5% team ranking for consistent sales performance.
- Delivered exceptional customer service by effectively addressing client needs and promptly resolving issues.
- Mentored and developed junior sales representatives, imparting best practices and industry knowledge.
Customer Relation Advisor
Tech Mahindra Business Services
Mumbai
04.2019 - 11.2020
- Handled clients from UK region for a well known Tele-com company
- Main job was to retain exiting clients by showcasing retention skills and renewing existing client contracts
- This role needed a lot of skills like product knowledge, client requirement understanding, convincing skills and retention power
- Made sure I met my individual, as well as team targets every month
- Apart from these targets, also managed to do new sales and cross-selling, and over-achieved targets
- Utilized CRM systems to track customer interactions and manage customer relationships
- Proactively identified and addressed customer issues before they escalated.
Education
Diploma in Agriculture Business Management -
YCMOU
02-2020
B.Sc. (Industrial Science) -
YCMOU
06-2015
B.E. (Electronics & Telecommunication Engineering) -
VBIMT
07-2013
Skills
- Communication & Convincing skills
- Renewals & Retentions
- Creativity
- Innovations
- Strategy planning and Problem solving abilities
- Salesforce
- MuleSoft
- Client Management
- Negotiation
- Team Leadership
- Account Management
- Sales Forecasting
- Territory Management
- Sales strategy
- Data Analysis
- Sales Team Leadership
- Sales analytics
- Upselling strategies
Certification
- Certified Salesforce Associate
- Certified Salesforce AI Associate
- Generative AI 101 Certification
Accomplishments
- Received the "Apisero Aces" award in recognition for outstanding achievements and contributions to the company - NTT Data.
- Received the "Apisero Raving Reviews" award in recognition of highest customer satisfaction ratings and reviews - NTT Data.
- Received the prestigious "Apisero Vendustrious" award which is named after the company's Vice-Pesident, in recognition for showcasing exceptional sales performance in the Industry through out the SMB vertical - NTT Data.
- Received the "Top Performer" award for onboarding highest number of specialist doctors in a month - TATA Health.
- Achieved highest revenue in the whole cohort and was awarded as "Star Performer of the Month" several times - WhiteHat Jr.
Languages
- English
- Hindi
- Marathi
Timeline
Client Partner
NTT DATA
05.2023 - Current
Sr. Associate - Sales & Key Accounts Manager
TATA Digital Health
09.2021 - 11.2022
Sales Manager
WhiteHat Jr. Education Pvt. Ltd.
12.2020 - 09.2021
Customer Relation Advisor
Tech Mahindra Business Services
04.2019 - 11.2020
Diploma in Agriculture Business Management -
YCMOU
B.Sc. (Industrial Science) -
YCMOU
B.E. (Electronics & Telecommunication Engineering) -
VBIMT
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