Pratik Mandal
South West Delhi
Summary
Dynamic professional with 7+ years of comprehensive experience in Human Resource Operations, Background Verification and Account Management, adept at handling end-to-end processes from both client-site operations and third-party verification agency perspectives. Skilled in ensuring compliance with company policies, legal standards, and industry best practices. A proactive working leader with a go-getter attitude, combining strategic thinking with hands-on execution to deliver consistent results.
An outgoing individual with a pleasant personality and strong interpersonal skills, capable of building and maintaining positive relationships with clients, teams, and stakeholders. Resourceful and highly motivated, seeking a challenging role where I can leverage my existing expertise, acquire new skills, and contribute effectively to the growth and success of the organization.
Overview
5
5
years of professional experience
Work History
Key Account Manager
Aupertz Services Private Limited
07.2022 - I currently work here
- Complete coordination and completion with third party verification teams to conduct Multiple Background Verification Checks such as Criminal Records Checks, Overseas Criminal Record Checks (OFAC) and Enhanced Criminal Records Checks, Cibil Check, Address checks, Education Checks, Employment Checks, Etc as required by company policy.
- Managed the full cycle recruitment process from sourcing through onboarding of new employees.
- Handling recognized clients with multiple HR Spoc on daily basis
- Collaborating with third-party suppliers to ensure candidate referencing aligns seamlessly with agreed-upon policies, processes, and quality standards, while maintaining compliance and fostering continuous improvement
- Fulfilling day to day insufficiencies shared by multiple client Spoc
- Communicating with different departments to meet requirements
- Strong leadership with unique skills at resolving conflicts among peers and colleagues
- Ability to maintain effective working relationships through solid communication and excellent interpersonal skills
- Proven track record of reversing clients pain points, especially during internal & external audits
- Ability to review data, develop, implement, and evaluate process improvements.
- Oversaw invoicing and payment processes for key accounts, ensuring accuracy and timely processing.
Senior Associate – Client Management
AuthBridge Research Services Private Limited
04.2022 - 07.2022
- Handling Multiple recognized clients with multiple HR Spoc on daily basis
- Tracking the automatic Insufficiency Trackers mails sent to all the clients
- Planning to regular meeting over digits platform to discuss on case level discrepancies
- Fulfilling day to day insufficiencies shared by multiple client Spoc
- Clearing Escalations raised by different departments on internal portal on same day
- Communicating with different client Spocs in order to understand their requirements
- Communicating with different departments to meet client’s requirements.
Senior Executive – Human Resources
Teleperformance Global Services Pvt. Ltd.
10.2019 - 04.2022
- Managing of onboarding for new joiners
- Tracking the DCT case closures for new joiners
- Following up with Vendor for BGV reports
- Closing the BGV cases within the timeline
- Timely report fillings to concern team
- Co-ordination with respective teams (recruitment, training, operations, HR ops, Employee support, Vendors) for document collection, case closures, filling, employee history, DCR sign offs
- Full knowledge of conducting Education checks, Employment checks, Address checks, Drug Test checks, Criminal Database Checks, Criminal Records Checks, Overseas Criminal Record Checks and Enhanced Criminal Records Checks.
- Providing support in order to manage audits in the organization.
- Coordinated with IT to develop and implement a state-of-the-art cybersecurity strategy, safeguarding company data and customer information.
- Engaged in high-level stakeholder management, ensuring alignment with corporate goals and driving business performance.
- Drafted reports to discuss developments and issues during board meetings.
Documentation Executive - Human Resources
Intelenet Global Services/Teleperformance (Nacre HR Outsourcing Pvt. Ltd.)
07.2017 - 10.2019
- Managing of onboarding for new joiners
- Tracking the DCT case closures for new joiners
- Following up with Vendor for BGV reports
- Closing the BGV cases within the timeline
- Timely report fillings to concern team
- Co-ordination with respective teams (recruitment, training, operations, HR ops, Employee support, Vendors) for document collection, case closures, filling, employee history, DCR sign offs.
- Managed complaints with calm, clear communication and problem-solving.
- Exceeded goals through effective prioritisation and consistent work ethic.
- Handled customer concerns and escalated major issues to supervisor.
- Created plans and communicated deadlines to complete projects on time.
- Met schedule using excellent planning and coordination skills.
Education
Bachelor of Education -
Kurukshetra University (Shri Ram college of Education)
Kaithal, Haryana01.2021
Master of Arts (Political Science) -
Indira Gandhi National Open University (IGNOU)
New Delhi01.2019
Bachelor of Arts (Political Science Honors) -
Delhi University (Dyal Singh Evening College)
New Delhi01.2016
Intermediate/Senior Secondary (12th – Humanities) -
Shiv Vani Model Senior Secondary School
New Delhi01.2013
Matriculation/Secondary (10th) -
Shiv Vani Model Senior Secondary School
New Delhi01.2011
Skills
- Human Resource
- Background Verification
- Recruitment
- Onboarding
- Account Management
- Client Management
- Stakeholder Engagement
- Team Management
- Vendor coordination
- Employee training
- Audit compliance
- A Enthusiastic go getter with an Positive attitude
- Problem-Solving
- Multitasking proficiency
- Ready to take extra responsibilities
- Always keen to learn & explore
- Staff training and development
- Amiable, sharp, and hardworking team player with a passion for driving operational
Timeline
Key Account Manager
Aupertz Services Private Limited
07.2022 - I currently work here
Senior Associate – Client Management
AuthBridge Research Services Private Limited
04.2022 - 07.2022
Senior Executive – Human Resources
Teleperformance Global Services Pvt. Ltd.
10.2019 - 04.2022
Documentation Executive - Human Resources
Intelenet Global Services/Teleperformance (Nacre HR Outsourcing Pvt. Ltd.)
07.2017 - 10.2019
Bachelor of Education -
Kurukshetra University (Shri Ram college of Education)
Master of Arts (Political Science) -
Indira Gandhi National Open University (IGNOU)
Bachelor of Arts (Political Science Honors) -
Delhi University (Dyal Singh Evening College)
Intermediate/Senior Secondary (12th – Humanities) -
Shiv Vani Model Senior Secondary School
Matriculation/Secondary (10th) -
Shiv Vani Model Senior Secondary School
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