Pratik Mhatre
Assistant Manager (Security & Loss Prevention)
Panvel,Maharashtra
Summary
Hard-working Loss Prevention Officer with 5 years of experience in Reliance Retail (Security Loss Prevention). Proven ability to meet deadlines, achieve project goals, and solve critical problems while maintaining high standards. Proficient in collaborating with management to implement effective security measures and minimize potential risks
Overview
8
8
years of professional experience
3
3
Languages
Work History
Security Loss Prevention Officer
Reliance Retail
Navi Mumbai
04.2020 - Current
- Develop and execute strategies to prevent asset theft, while tracking and managing theft cases across India.
- Provide guidance and advice to field teams on investigation progress, ensuring timely and effective resolution.
- Monitor route tracking and deviations by the operations team using the Freight Tiger platform.
- Coordinate with transport operations to activate geographic resources to handle unauthorized halts.
- Assist operations in penalizing transporters for exceptions and provide trip and travel history reports.
- Oversee the remote operation of E-locks when necessary.
- Manage live projects, such as special vehicle tracking for Vaccination, Gold, Sweets, and Silver Coins. Supported RCPL and JIO inbound tracking on the JHS platform, including creating and tracking trips from origin to destination.
- Observe and analyze data from tracking platforms, identifying anomalies, and providing visibility for metrics.
Project Coordinator
AGS Transact Technologies
09.2018 - 02.2020
- Managed database and day-to-day coordination with bank teams (corporate, regional, and branch levels)
- Oversaw the allocation of new sites and closure of services for discontinued sites
- Managed the closure of repair and maintenance calls, validated HSK and CT invoices
- Handled insurance claims and maintained tracking systems for the same
- Coordinated penalty tracking for banks and agencies
- Ensured efficient dispatching of mandatory ATM stickers and managed stock
- Shared site incident reports with all HODs, conducted site verification with internal teams and bank officials
- Generated and shared regular reports (weekly, fortnightly, monthly) with banks
- Monitored ATM down reports, tracked vendor performance, and proactively identified non-transacting sites
Channel Executive
Hitachi Payment Services Pvt. Ltd.
03.2017 - 08.2018
- Managed bank escalations and queries related to ATM issues, ensuring timely resolutions
- Sent daily mail updates to vendors regarding unclean sites (HKR) and ensured prompt cleaning
- Maintained RAMP and PARTITION data and shared updates with banks monthly
- Monitored and reported on the performance of ATM sites, ensuring adherence to service levels
Education
Bachelor of Arts -
Higher Secondary Certificate - undefined
Secondary School Certificate - undefined
Skills
- Data Accuracy
- Ability to Multitask
- Problem Solving
- Team Collaboration
- Reporting
- Investigation
- Vendor Management
- Data Accuracy
Hobbies
Sport Activity and Traveling
Timeline
Security Loss Prevention Officer
Reliance Retail
04.2020 - Current
Project Coordinator
AGS Transact Technologies
09.2018 - 02.2020
Channel Executive
Hitachi Payment Services Pvt. Ltd.
03.2017 - 08.2018
Higher Secondary Certificate - undefined
Secondary School Certificate - undefined
Bachelor of Arts -
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