Hi, I’m
Pratik Mishra
Summary
Detail-oriented team player with exceptional organizational skills. Proven ability to successfully manage and prioritize multiple projects simultaneously, ensuring a high level of accuracy in all tasks. Committed to delivering outstanding results and exceeding expectations. Adept at collaborating with cross-functional teams to achieve common goals and drive overall success.
Overview
6
years of professional experience
1
Certification
Work History
Bright Future Foundation (NGO)
Team Leader (Voluntary)
04.2021 - Current
Job overview
- Responsible for youth projects, youth engagement activities and social media marketing of the organization.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Collaborated with other organizations in Netherlands & EU for partnerships and participation in youth projects.
FunAmsterdam
Tour Guide (Part-Time)
04.2023 - 08.2023
Job overview
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring activities to cater to different age groups, cultural backgrounds, and language abilities.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
Accor Hotels
Duty Manager
07.2018 - 07.2020
Job overview
- Responsible for handling guest complaints, upselling, reservations, managing the team, time and resources effectively.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Well versed with Opera PMS, TrustYou and RESAWEB and many more software.
- Trained associates in KPIs for job procedures and best practices.
Education
Breda University of Applied Sciences, Breda
Master of Arts from Tourism
08.2024
University Overview
- Study Abroad: Probable future of SMEs in Georgetown - Field Research, Penang, Malaysia, March 2024
- Study Abroad: Preferable future of a region in Chiang Mai - Field Research, Thailand, April 2024
- Thesis Paper: Determinants of Tourism Destination Competitiveness in Kashmir, India
Wittenborg University of Applied Sciences
Bachelors in Business Administration
01.2023
University Overview
GPA: 8.0
Institute of Hotel Management
Bachelors in Hospitality & Hotel Administration
04.2018
University Overview
GPA: 7
Skills
- Destination Marketing
- Stakeholders Management
- Qualitative & Quantitative Research
- Budgeting
- Financial Planning
- Market Research
- Canva
- Ms Excel
- Wordpress
- Opera GDS
Certification
- European YouthPass Certificates
- Multiannual Financial Framework for European Youth Ecosystem (2028-2035) – Bucharest, Romania
- Design Thinking – Hollókő, Hungary
Communication Skills
Fluent, A1
Poetry
Writing Poems on love, situations of life and nature.
Languages
English
Bilingual or Proficient (C2)
Dutch
Beginner (A1)
Salsa
Beginner
Geography
Learning about the various countries of the world, the culture, history and food specially.
Timeline
Tour Guide (Part-Time)
FunAmsterdam
04.2023 - 08.2023
Team Leader (Voluntary)
Bright Future Foundation (NGO)
04.2021 - Current
Duty Manager
Accor Hotels
07.2018 - 07.2020
Breda University of Applied Sciences
Master of Arts from Tourism
Wittenborg University of Applied Sciences
Bachelors in Business Administration
Institute of Hotel Management
Bachelors in Hospitality & Hotel Administration
- European YouthPass Certificates
- Multiannual Financial Framework for European Youth Ecosystem (2028-2035) – Bucharest, Romania
- Design Thinking – Hollókő, Hungary
Work Preference
Work Type
Full TimeWork Location
On-SiteHybridImportant To Me
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