Pratik Mistry
Mumbai
Summary
Results-driven Director of Sales and Marketing with 3 years of experience leading productive and cutting-edge teams. Talented leader with proven history of developing top-producing salespeople and personally winning major new accounts. Dedicated to detailed analysis, critical thinking and maximized use of computer technology to exceed sales and marketing goals.
Overview
6
6
years of professional experience
Work History
Sales and Marketing Officer
HDB Financial Service (HDFC BANK)
Mumbai
12.2018 - 08.2023
- Learnt about banking services in relation to Credit Cards to respond to related customer queries
- Made follow-up calls with customers and closed all pending items
- Reduced process inconsistencies and effectively trained newly recruited team members on the necessary practices and protocols
- Verified accuracy of data in the MIS before forwarding the same to the Complaints Manager
- Met deadlines by proactively managing personal and team tasks
- Maintained up-to-date knowledge about bank products and services
- Worked in compliance with bank policies and procedures
- Worked in Sales & Services As A Relationship Manager
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
SR Quality Officer
HDB Financial Service (HDFC BANK)
- Manage End to End closure to Approve Credit card from Backend team
- Have knowledge of decline cases and how to Restart and to approve
- Also Manage fresh Application of Credit cards to process.
Deputy Manager
KOTAK MAHINDRA BANK
MUMBAI
09.2023 - 08.2024
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Worked closely with customers to understand needs and resolve diverse issues.
- Monitored daily operations and ensured compliance with company policies and regulations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Ensured adherence to safety measures at workplace as per regulatory guidelines.
- Delegated work to staff, setting priorities and goals.
Education
Bachelor of Accounting & Finance -
Shri G.P.M Degree College Of Commerce & Science
01.2017
H.S.C -
Nirmala Memorial Foundation College of commerce & Science
01.2014
S.S.C -
Shree N D Bhuta High School
01.2012
Skills
- Extensive knowledge of the products and services offered by HDFC BANK and KOTAK MAHINDRA BANK
- Mail Management
- Persuasive Speaking Skills
- Exceptional customer service
- Effective Communication Skills
- Problem-solving skills
- Taking Responsibility
- Time Management
- Quick Thinking
- Microsoft Excel
- Microsoft Word
- Microsoft Powerpoint
- Customer Service
- Work Planning and Prioritization
- Service Quality Management
Hobbies and Interests
- Playing Cricket & Football
- Reading Books
- Photography
- Travel
Languages
Gujarati
First Language
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Marathi
Upper Intermediate (B2)
B2
PERSONAL INFORMATION
- DATE OF BIRTH = 11/05/1995
Timeline
Deputy Manager
KOTAK MAHINDRA BANK
09.2023 - 08.2024
Sales and Marketing Officer
HDB Financial Service (HDFC BANK)
12.2018 - 08.2023
SR Quality Officer
HDB Financial Service (HDFC BANK)
Bachelor of Accounting & Finance -
Shri G.P.M Degree College Of Commerce & Science
H.S.C -
Nirmala Memorial Foundation College of commerce & Science
S.S.C -
Shree N D Bhuta High School
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