Pratik Oza

• Configured and managed Microsoft Defender for Endpoint for endpoint threat detection and incident investigation.

• Integrated Arctic Wolf MDR platform with Microsoft Defender and Microsoft 365 for centralized SOC monitoring and active response.

• Performed Azure VM disk migration from unmanaged disks to managed disks improving reliability and encryption support.

• Managed Cisco Meraki firewall infrastructure including firewall rules, site-to-site VPN configuration, traffic shaping, and firmware upgrades.

• Implemented Azure Storage TLS security upgrades (TLS 1.0/1.1 → TLS 1.2) to meet security compliance standards.

• Configured and monitored enterprise backup systems including Veeam, Veritas, Iperius, and SolarWinds CatTools ensuring backup success and disaster recovery readiness.

• Hardened Active Directory service accounts by implementing Group Policy to prevent interactive and RDP logins on domain controllers.

• Monitored security alerts using Defender security portal, Entra ID logs, and Arctic Wolf SOC alerts.

• Managed Cisco Umbrella DNS security policies including domain filtering, AD integration, and roaming client monitoring.

• Administered Microsoft 365 environment including user provisioning, license management, shared mailboxes, and distribution lists.

• Implemented Multi-Factor Authentication (MFA) policies to enhance enterprise account security.

• Managed Microsoft Intune endpoint environment including device enrollment for Windows, macOS, iOS, and Android devices.

• Configured compliance policies, encryption policies, and configuration profiles for endpoint security.

• Performed device management actions such as sync, wipe, restart, and retire via Intune portal.

• Monitored and investigated security alerts using Microsoft 365 Defender security portal.

• Managed IT asset lifecycle including hardware inventory tracking, license management, and system maintenance.

• Supported Windows Server environments including installation and Hyper-V virtualization configuration.

• Managed SonicWall firewall infrastructure including site-to-site VPN configuration and firmware upgrades.

• Maintained ISO 27001 and ISO 9001 compliance including risk assessment, disaster recovery planning, and backup verification.

• Provided enterprise technical support for Google Workspace environments for global customers.

• Managed user provisioning, license upgrades and downgrades, and account migrations.

• Implemented email authentication protocols including SPF, DKIM, and DMARC to improve email security.

• Worked with Google Enterprise Support teams to resolve complex customer issues.

• Supported SaaS platforms including Freshdesk, ServiceNow, and CloudPages within SLA-based support environments.

• Troubleshot email delivery, DNS configuration, and authentication issues for enterprise customers.

• Conducted market research and technical analysis on US agriculture commodities using CME Group trading data.

• Analyzed historical market trends to identify trading opportunities in futures markets.

• Performed fundamental and technical analysis to support portfolio decision-making.

• Produced analytical reports based on financial market data.