Pratik Patel
Mumbai
Summary
Customer success specialist with expertise in relationship management and problem-solving. Proven ability to adapt to changing needs while driving results. Recognized for reliability and proactive goal achievement.
Overview
12
12
years of professional experience
Work History
Customer Success Associate
Promodome Digital LLP
07.2024 - 04.2025
- Managed customer onboarding, boosting user engagement and satisfaction.
- Created training materials for new hires, ensuring service delivery consistency.
- Collaborated with teams to resolve client issues, strengthening relationships.
- Advised customers on service features and best practices, improving overall experience.
- Monitored team productivity and provided feedback to enhance efficiency.
Store manager
Circle K
11.2020 - 05.2024
- Recruited and trained talents to ensure excellent customer service.
- Analyzed sales and expenses to maximize profit.
- Built strong relationships with vendors and suppliers.
- Scheduled regular communication meetings with employees and market manager.
- Interfaced with vendors, regional manager, and key personnel via email and phone.
- Fostered team collaboration and efficiency through positive environments.
- Coached sales associates on product knowledge and techniques, boosting customer satisfaction.
Team Leader
TJ Auto Parts Inc.
09.2018 - 02.2020
- Exemplified strong leadership and commitment to company values.
- Mentored new hires on policies and expectations for effective team integration.
- Collaborated with production supervisor and quality control technician.
- Monitored adherence to dress code, punctuality, and conduct across the team.
Administrative Assistant
Sterkem Pharma Pvt. Ltd.
06.2013 - 07.2016
- Streamlined office operations by coordinating schedules and managing communications between departments.
- Developed and maintained filing systems to enhance document retrieval efficiency and organization.
- Assisted with the preparation of reports and presentations, ensuring accuracy and adherence to deadlines.
- Trained new administrative staff on office procedures and software applications for seamless integration into team.
Education
International Business Management -
Georgian College
Barrie, ON08.2018
Bachelor of Commerce - undefined
University of Mumbai
03.2013
Skills
- Client relationship building
- Upselling strategies
- CRM software expertise
- Feedback collection
- Cross-functional coordination
- Critical thinking
- Multitasking and organization
- Verbal and written communication
- Team development
- Administrative support
- Business development
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide. (Received an award as a top performer of the quarter)
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
LANGUAGES SPOKEN
English
Hindi
Gujarati
Marathi
Timeline
Customer Success Associate
Promodome Digital LLP
07.2024 - 04.2025
Store manager
Circle K
11.2020 - 05.2024
Team Leader
TJ Auto Parts Inc.
09.2018 - 02.2020
Administrative Assistant
Sterkem Pharma Pvt. Ltd.
06.2013 - 07.2016
Bachelor of Commerce - undefined
University of Mumbai
International Business Management -
Georgian College
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