PRATIK RAUT
Amravati,Maharashtra
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
Work History
Customer Service Executive
Customer Service Department ECE India Amravati
02.2023 - 03.2024
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Education
MCA -
GH Raisoni University Amravati
Amravati, India2024
BCA -
Sant Gadge Baba Amravati University
Amravati2022
HSC -
Maharashtra State Board
Amravati2019
SSC -
Maharashtra State Board
Amravati2017
Skills
- Team Collaboration
- Customer Engagement
- Customer Relationship Management
- Complaint Handling
- Presentation Skills
- Online chat and email
- Microsoft Office
- Good communication
Languages
English
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Personal Information
Name - Pratik Vinod Raut
DOB - 19 February 2000
Add - Near Sawata Maidan Old Town Bandera Amravati
Timeline
Customer Service Executive
Customer Service Department ECE India Amravati
02.2023 - 03.2024
MCA -
GH Raisoni University Amravati
BCA -
Sant Gadge Baba Amravati University
HSC -
Maharashtra State Board
SSC -
Maharashtra State Board
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