Pratik Saiya
Vasai
Summary
Experienced in sales coordination within MIS environments, ensuring seamless communication between departments and clients. Excel at managing client relationships, coordinating sales activities, and providing insightful reports to drive informed decision-making. Demonstrated ability to support teams in achieving targets, and enhancing customer satisfaction. Motivated MIS Sales Coordinator with robust experience in managing sales operations and client relationships. Skilled in leveraging Management Information Systems to streamline processes and enhance data accuracy. Proven ability to collaborate with cross-functional teams, driving sales strategies, and achieving targets. Committed to fostering strong client connections and delivering impactful sales solutions. Productive employee with a proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.
Overview
6
6
years of professional experience
Work History
MIS Sales Coordinator
Asus India
Mumbai
07.2024 - Current
- Organized and conducted demonstrations of software or hardware products, explaining features and functionalities to help convert prospects.
- Constructed healthy business relationships with clients, enabling the sale of hardware, software, or ICT services.
- Tracked client preferences and monitored support SLAs using CRM software, gaining a holistic view of customer engagement and experience.
- Maintained profitability by devising lead generation and account management strategies to improve marketing coverage, and keep existing clients happy.
- Followed company policies and procedures in handling returns, exchanges, and refunds to curb fraud and minimize losses.
- Prepared and delivered sales presentations and proposals, specifying contractual terms and obligations of different parties to complete sales transactions.
- Coordinated with technical teams in delivering products, installing software or hardware, and providing services after processing orders.
- Completed and issued purchase contracts with software or hardware support details, warranties, and payment terms, offering a positive customer experience.
- Harnessed upselling, cross-selling, and persuasive skills in converting potential clients into paying customers for increased profit.
- Liaised with the MIS team to develop custom reports, aiding in strategic decision-making for sales enhancement.
- Streamlined communication between the sales and IT departments, optimizing workflow and project completion times.
- Implemented a rewards system for high-performing sales staff, motivating the team, and fostering a competitive environment.
- Collaborated with the marketing team to align sales strategies with upcoming promotional activities for maximized impact.
- Managed customer databases, updated records, and utilized information for targeted sales campaigns.
- Provided exceptional after-sales support, addressing any MIS-related queries, and ensuring customer satisfaction.
Sales Coordinator
Creative Newtech Limited
Mumbai
05.2022 - 06.2024
- Coordinated sales activities daily, ensuring efficient task delegation to team members.
- Maintained strong connections with key clients to encourage repeat business.
- Managed customer queries and complaints, offering solutions that enhanced client satisfaction.
- Reported on sales progress and identified requirements to achieve monthly targets.
- Performed administrative tasks, including processing sales orders and issuing invoices.
- Processed customer orders from initial contact to completion, updating CRM systems with sales data.
- Met customer service standards through proactive care, building client loyalty.
- Remained knowledgeable on company products and services for effective client promotion.
- Promptly responded to quotation requests, completing within specified company timeframes.
- Established pricing and delivery terms based on current market trends and costs.
- Managed interactions with design, project management, and production teams to provide timely assistance for planned campaigns.
- Assessed and refined strategies to ensure continued sales success.
- Assessed market conditions for potential opportunities and risk factors impacting promotional strategies.
Sales Support Assistant
N R Agarwal Industries Ltd
Mumbai
12.2020 - 04.2022
- Reconciled Purchase Orders (POs) to produce accurate inventory reports.
- Monitored inventory levels, ensuring optimal stock availability for key products.
- Managed the sales support database, ensuring accurate and up-to-date client information.
- Conducted consultations to determine needs and assess product options.
- Managed customer queries via phone and email, providing detailed product information and support.
- Raised and distributed credits due to customers, strictly following established authorisation procedures.
- Supported sales team by preparing weekly reports on sales targets and achievements.
- Used tax and finance knowledge to provide advice and resolve vendor and employee inquiries.
Office Administration Specialist
Kreative Concepts Designs
Mumbai
08.2019 - 05.2020
- Handled a complex phone network, routed calls efficiently, conveyed messages to employees and greeted attendees.
- Maintained consistent supply levels, enabling uninterrupted team productivity.
- Executed advanced administrative and analytical tasks to oversee routine activities.
- Engaged customers through phone, email, and face-to-face communication to share information.
- Managed communications, financial transactions, and registration.
- Facilitated staff payments by supporting payroll preparation.
- Enhanced orientation experience for newly recruited staff.
- Produced and preserved accurate records for every office activity.
- Enhanced company policy adherence through streamlined office coordination.
Education
BCA - Computer
YCMOU
Mumbai, IN04.2019
Skills
- Learning new things and taking on new challenges
- Corporate governance
- Competitive and trend analysis
- Market research
- Relationship management
- Database management
- Data analytics
- Sales reporting
- Advanced Excel
- Verbal and written communication
Hobbies and Interests
- Like playing Cricket especially professional cricket
- Travelling
- Listening Music and Podcasts
Languages
- English
- Hindi
- Gujarati
- Marathi
Personal Information
- Date of Birth: 08/01/99
- Gender: Male
- Nationality: Indian
Languages
Gujarati
First Language
English
Upper Intermediate (B2)
B2
Gujarati
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Marathi
Intermediate (B1)
B1
Timeline
MIS Sales Coordinator
Asus India
07.2024 - Current
Sales Coordinator
Creative Newtech Limited
05.2022 - 06.2024
Sales Support Assistant
N R Agarwal Industries Ltd
12.2020 - 04.2022
Office Administration Specialist
Kreative Concepts Designs
08.2019 - 05.2020
BCA - Computer
YCMOU
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