Pratik Santra
Assistant Manager
Kolkata
Summary
Finance Assistant Manager promoting more than 5 years of expertise overseeing transactions and reconciling monthly financial reports. Highly collaborative individual with track record of effectively training and coaching staff members. Offering confidence, team contribution and decision making skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work History
Assistant Manager - Finance
Sutherland Global Services
Chennai
08.2023 - Current
- Supported annual audit process by preparing detailed schedules, reconciliations, and responding promptly to auditor inquiries .
- Managed accounts payable and receivable functions, ensuring timely processing of invoices and collections activities.
- Streamlined month-end closing process by automating tasks and establishing clear deadlines.
- Enhanced financial reporting accuracy with thorough data analysis and reconciliation.
- Implemented effective cash management strategies to optimize working capital utilization.
- Managed budget preparation, monitoring, and forecasting to ensure fiscal responsibility.
- Developed strong relationships with banking partners to secure favorable financing terms.
- Facilitated transparent communication between finance department and executive leadership through regular updates and presentations.
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Developed strategic plans for day-to-day financial operations.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Collaborated with cross-functional teams to drive company-wide financial initiatives.
Team Manager
TCS
Kolkata
11.2021 - 08.2023
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
- Evaluated customer needs and feedback to drive product and service improvements
- Maintained database systems to track and analyze operational data
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards
- Held weekly team meetings to inform team members on company news and updates.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training, and development.
Sr Information Specialist
TCS
Kolkata
05.2017 - 11.2021
- Prepared reports by collecting, analyzing, and summarizing information
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
- Updated account information to maintain customer records
- Handled customer inquiries and suggestions courteously and professionally
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Collection Specialist (Supervisor)
Bellovista Technologies
Kolkata
05.2015 - 05.2017
- Answered customer questions about sizing, accessories, and merchandise care
- Solved customer challenges by offering relevant products and services
- Prepared merchandise for sales floor by pricing or tagging
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Attended monthly sales meetings and quarterly sales trainings
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing
- Contributed to event marketing, sales, and brand promotion.
- Maintained high volume of calls and met demands of busy and productive group
- Streamlined collections process for increased efficiency through regular review and updating of procedures
- Monitored accounts receivable aging reports, proactively initiating collection efforts on past-due accounts to minimize losses
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor
Customer Care Executive
Bellovista Technologies
Kolkata
10.2012 - 04.2015
- Provided high-level telephone and e-support by assisting clients with questions concerning product specifications, cost, billing, and technology issues
- Assisted marketing team on short-term and long-term promotional projects and provided regular updates on status and progress
- Initiated customer pricing changes in SAP system
- Transferred calls to relevant department for further assistance.
- Boosted customer satisfaction by addressing and resolving complaints in a timely manner
Education
GRADUATION (B.Com) - Accounting
Rourkela College
Rourkela 09.2009 - 05.2012
ISC Higher Secondary - Accounting
M.G.M English School
Rourkela 08.2007 - 05.2009
ICSE - Junior High Education
M.G.M English School, ICSE
Rourkela 04.2006 - 05.2007
Skills
Bank Reconciliation
ERP systems proficiency
Cash Flow Management
Revenue Recognition
Management Reporting
Investment Analysis
IFRS Knowledge
Cost accounting
Debt management
Credit analysis
Business Partnering Tax Compliance Audit Coordination Accounts receivable management Foreign Currency Transactions KPI Management Customer relationship development Customer Satisfaction Verbal and written communication Data Analysis Work Planning Add one more Assistant Manager - Finance Showing results Bank Reconciliation ERP systems proficiency Management Reporting
Financial Risk Assessment
Tax Compliance
Accounts receivable management
Foreign Currency Transactions
KPI Management
Customer relationship development
Customer Satisfaction
Data Analysis
Work Planning
Timeline
Assistant Manager - Finance
Sutherland Global Services
08.2023 - Current
Team Manager
TCS
11.2021 - 08.2023
Sr Information Specialist
TCS
05.2017 - 11.2021
Collection Specialist (Supervisor)
Bellovista Technologies
05.2015 - 05.2017
Customer Care Executive
Bellovista Technologies
10.2012 - 04.2015
GRADUATION (B.Com) - Accounting
Rourkela College
09.2009 - 05.2012
ISC Higher Secondary - Accounting
M.G.M English School
08.2007 - 05.2009
ICSE - Junior High Education
M.G.M English School, ICSE
04.2006 - 05.2007
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