Pratik Shah

Head Customer Success

Tyto Software, Sahi Pro

02.2013 - Current

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked with cross-functional teams to achieve goals.
Prioritized and organized tasks to efficiently accomplish service goals.
Managed and resolved multiple high-priority customer escalations, consistently delivering timely solutions and maintaining strong customer relationships.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Worked as a trainer for different products and helped over 50 companies to gain knowledge on the product lines.
Exceeded customer satisfaction by finding creative solutions to problems.
Recognized by management for providing exceptional customer service.
Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
Represented at multiple international conferences, showcasing product capabilities and engaging with global stakeholders.
Organizing and leading webinars, community meetups, and monthly code reviews to increase product traction, enhance user awareness, and contribute to upselling efforts.
Successfully managed and executed several automation projects on Sahi Pro for international clients, ensuring timely delivery and meeting diverse quality assurance requirements.