Cricket, Badminton, Swimming
Pratik Shah
Bangalore
Summary
A highly motivated and hardworking IT professional with strong technical, organizational and interpersonal skills. A proactive and logical problem solver who delivers sustainable and innovative solutions to meet and exceed customer expectations. An excellent team leader and a player with strong attention to detail plus a keen focus on continuous improvement and quality delivery.
Overview
14
14
years of professional experience
Work History
Head Customer Success
Tyto Software, Sahi Pro
02.2013 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed and resolved multiple high-priority customer escalations, consistently delivering timely solutions and maintaining strong customer relationships.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked as a trainer for different products and helped over 50 companies to gain knowledge on the product lines.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Represented at multiple international conferences, showcasing product capabilities and engaging with global stakeholders.
- Organizing and leading webinars, community meetups, and monthly code reviews to increase product traction, enhance user awareness, and contribute to upselling efforts.
- Successfully managed and executed several automation projects on Sahi Pro for international clients, ensuring timely delivery and meeting diverse quality assurance requirements.
Software Engineer
BusinessIQ
10.2012 - 01.2013
- Developed website using the YII PHP framework
Software Engineer - Intern
MindTree
02.2012 - 07.2012
- Built camera UI using the QT framework
Education
Master of Science - Information Technology
Dhirubhai Ambani Institute of Information and Communication Technology
Gandhinagar, Gujarat05.2012
Bachelor of Computer Application -
Dharmsinh Desai University
Nadiad, Gujarat05.2010
Skills
- Sahi Pro
- MySQL
- SOAP
- REST
- Bamb
- Jenkins
- TeamCity
- TFS
- Java/J2EE
- JavaScript
- Problem Solving
- Automation
- Quality Assurance
- Networking
- Customer Relations
- Project planning
Accomplishments
- Star Performer
- 1st Runner up at Step IN Automation Contest
- Best Performer
Interests
LANGUAGES
Hindi: First Language
English
LINKEDIN PROFILE
https://www.linkedin.com/in/shahpratika/
Timeline
Head Customer Success
Tyto Software, Sahi Pro
02.2013 - Current
Software Engineer
BusinessIQ
10.2012 - 01.2013
Software Engineer - Intern
MindTree
02.2012 - 07.2012
Master of Science - Information Technology
Dhirubhai Ambani Institute of Information and Communication Technology
Bachelor of Computer Application -
Dharmsinh Desai University