Pratik Shah
indore
Summary
Dedicated Store Coordinator with a strong background in customer relationship management and effective communication. Skilled in problem-solving and team collaboration, consistently ensuring timely material delivery and maintaining accurate records to support operational success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Store Coordinator
Afita Constructions Pvt. Ltd.
indore
12.2020 - Current
- Check the construction-related material inventory on a daily basis.
- Arrange the material for site construction work use.
- Manage all the material inward and outward stock.
- Keep all the material records and billing records.
- Maintain all the records of material that were given to the subcontractor.
- Coordinated with vendors to ensure timely delivery of material.
Senior Executive Officer
Lumina Datamatics
Mumbai
09.2019 - 12.2020
- I was handling the Walmart DSV operations department (USA). We are dealing with delayed orders from DSV.
- Communicating with DSV via email and helping them to resolve the issue.
Customer Service Representative
ICAN BPO Services
Mumbai
10.2018 - 09.2019
- Managed customer inquiries through phone, email, and chat support channels.
- Resolved product issues by collaborating with technical support teams effectively.
- Educated customers on product features and benefits during interactions.
- Documented customer feedback to improve service processes and offerings.
- Assisted in training new staff on customer service protocols and systems.
- Maintained accurate records of customer interactions in the CRM system.
- Answered customer inquiries and provided accurate information regarding products and services.
Administrator & Site Coordinator
Shri Krishna Enterprises
Bhopal
05.2016 - 09.2018
- We used to deal with banking sector construction and maintenance work.
Customer Service Representative
Virgo BPO Services
Nashik
12.2015 - 05.2016
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Provided top quality control and eliminated downtime to maximize revenue.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Senior Customer Service Representative
Xerion Retails Pvt. Ltd.
Indore
05.2015 - 11.2015
- Resolved customer inquiries through phone and email communication.
- Guided team members in handling complex customer issues.
- Maintained customer account records in the CRM system.
- Educated customers on product features and services offered.
- Streamlined support processes to improve response times.
- Responded promptly to inquiries from customers about products or services.
Technical Support Representative
Teleperformance
Indore
07.2014 - 04.2015
- Provided technical support to customers via phone and email.
- Troubleshot hardware and software issues for diverse client systems.
- Documented customer interactions in the support ticketing system.
- Educated customers on product features and troubleshooting techniques.
- Escalated unresolved issues to senior technical staff for further analysis.
- Assisted in developing training materials for new support representatives.
- Troubleshot customer inquiries related to software and hardware issues.
Education
Bachelor If Engineering - Electronics & Telecommunication
Malwa Institute Of Science & Technology
Indore07-2013
Skills
- Inventory management
- Material coordination
- Vendor communication
- Customer relationship management
- Order processing
- Problem solving
- Team collaboration
- Effective communication
- Time management
- Store operations
- Team leadership
- Sales analysis
- Customer service management
- Customer relations
- Team leadership and coaching
Languages
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Gujarati
Native
Native
Certification
Industrial Automation
Accomplishments
Employee Of The Month Award
Timeline
Store Coordinator
Afita Constructions Pvt. Ltd.
12.2020 - Current
Senior Executive Officer
Lumina Datamatics
09.2019 - 12.2020
Customer Service Representative
ICAN BPO Services
10.2018 - 09.2019
Administrator & Site Coordinator
Shri Krishna Enterprises
05.2016 - 09.2018
Customer Service Representative
Virgo BPO Services
12.2015 - 05.2016
Senior Customer Service Representative
Xerion Retails Pvt. Ltd.
05.2015 - 11.2015
Technical Support Representative
Teleperformance
07.2014 - 04.2015
Bachelor If Engineering - Electronics & Telecommunication
Malwa Institute Of Science & Technology