Pratik Shah

Work History

HR Operations Team Lead - Talent Management & Employee Life Cycle Management

ABB

BANGALORE

06.2023 - Current

Ensuring timely execution of Talent Management and Learning processes like Annual Performance Review (APR/PDA), Mid-Year/Performance review, Leadership, and 360 assessments to collaborate and work with Global process owners and business stakeholders to execute assigned projects in a timely manner with accurate quality.
Provide robust service delivery support to internal stakeholders, overseeing accurate and timely support on processing of information, and ensuring Talent and Learning Management services are executed and delivered in line with defined Service Level Agreements (SLAs).
Manage the daily operations of Talent Management, Learning and Employee Life Cycle Management, demonstrate flexibility in shifting priorities, multitasking, and balancing multiple requirements in a challenging environment, to ensure all tasks are completed efficiently.
Design and deliver solutions aligned with our HR strategy, HRBPs, Learning SPOCs, and Talent Partners for various talent profiles and talent pool. Oversee HR processes and implement improvement plans where required.
Build the controls and KPIs in place for effective process governance.
Coaching, Mentoring, and Motivating team with excellent people engagement, candidate experience, customer experience (CX).
Lead team in daily huddles, discuss, and continuously improve on key operational metrics, and perform quality checks on the key/critical transactions processed by the team as defined in the Quality framework.
Demonstrate high proficiency in processes and standard operating procedures, with the ability to resolve complex queries and monitor team performance. Work on improving the performance of low-performing employees and supporting empowerment and growth.
As part of the HR Transformation Program (HRTP), I have contributed to understanding the end-to-end process design and workflow for Talent and Learning. I actively participated in testing these processes, identifying grey areas and gaps, and providing valuable input for improvements.
Accountable for setting team performance expectations, learning, reinforcing goals, providing coaching and feedback on performance, and from Leadership lens, proactively leading the team to identify and implement continuous improvement initiatives to streamline information and processes, improve accuracy, and strengthen controls to achieve annual productivity goals via People Review sessions (PRS).
Oversee HR operations across assigned regions and service lines, driving consistency with global standards, adherence to local compliance, and optimization of HR analytics.
Deliver HR services in line with agreed KPIs of Talent & Learning along with ELCM, the quality benchmarks, and timelines, while maintaining internal controls, GDPR compliance, and adherence to country-specific laws.
Analyze team performance, resolve escalations, and implement process enhancements to foster a culture of continuous improvement and customer-centricity.
Engage with HRBPs, Country HR Managers, Expert Services, and business leaders to assess service delivery and drive innovation through best practices.
Set performance targets, support career development, and manage succession planning to build a high-performing, future-ready HR operations team.
Facilitate the implementation of global HR projects such as acquisitions, divestments, and policy rollouts, while championing change management and employee experience.

Team Lead - HR Operations

State Street Corporation

BANGALORE

08.2018 - 06.2023

Responsible for managing the onboarding function within Human Resources Operations and Shared Services, ensuring a smooth and consistent end-to-end experience for new hires, business leaders (including SVPs and EVPs), executive assistants, and hiring managers across the State Street organization.
People Management - Working as a people manager, ensuring targets are met, wellness is achieved, helping mediate and resolve conflicts if any, going beyond workplace training to help employees develop the confidence and enthusiasm they need to realize their potential, helping employees overcome challenges that hamper their job performance, always present and approachable, and the list goes on.
Strategic Project Management HR - Working as a project lead to ensure automation and innovation are placed within the process with FTE benefits. This also includes end-to-end process design of HR Service Model, historical data analysis & interpretation to make sure the transition is compatible and flows smoothly. Strong experience with HRIS products, especially Workday, with deep expertise in Recruitment, Onboarding and Learning and Talent processes. My effective communication and presentation skills have been instrumental in sharing insights and recommendations to stakeholders and end users. Additionally, strong data analysis and interpretation skills, enabling me to make informed decisions and drive process improvements.
Successfully delivered results in fast-paced environments with proven experience in managing change and engaging stakeholders. Skilled in process mapping and identifying improvement opportunities to ensure seamless operations. Additionally, I possess strong expertise in Legal & Compliance, Data Privacy/GDPR, and regional regulatory requirements, driving adherence through digitization, automation, and governance.
Performance Management - Measuring, monitoring, and improving individuals' performance by setting performance goals, assessing progress, providing feedback, and taking corrective actions when necessary.
Performance Scorecard - Implement criteria for individual's goal setting, performance evaluation, feedback, check-ins, development planning, coaching, rewards, and recognition.
Developed strategies to increase team productivity and improve customer service levels.
Trained new staff in relevant processes and procedures.
Analyzed data from various sources to identify trends or patterns in customer behavior.
Ensured compliance with legal and regulatory requirements in all team activities.
Championed the adoption of innovative technologies to improve team productivity and service delivery.
Performed in-depth analysis and designed Workday configurations to align with business requirements, ensuring efficient, scalable, and technology-enabled HR lifecycle processes in compliance with legal, regulatory, and data privacy standards.
Developed test plans, scripts, and scenarios to ensure quality assurance of the Workday system.
Provided technical guidance on best practices in configuring, testing, and change management related to Workday.
Assisted with troubleshooting issues that arose during implementation and post-implementation of Go-live phases.
Collaborated closely with stakeholders to identify process improvement opportunities for HR functions within Workday.
Set up the offboarding process and aligned HR systems with Payroll and Finance to ensure seamless HRIS integration, data integrity, and efficient employee self-service offboarding experience.

Senior Recruiter Level - 2

Allegis Group

BANGALORE

04.2016 - 08.2018

Responsible for handling the complex recruitment for the Non-IT, Corporate (Procurement, Finance, Accounts, Sales, Marketing, Contracts, HR, and Paralegal), IT (Java, .NET, Cloud, SW Developer, QA positions), and HealthCare (RN, PT&A, OT&A, LPN/LVN) team for the client.
Collaborated with managers to understand job requirements and develop effective sourcing strategies.
Performed extensive candidate internet sourcing, which includes Internal Database (RWS), LinkedIn, CareerBuilder.com, Thingamajob.com, Indeed.com, Facebook, etc., to find qualified candidates and network with them for referrals.
Responsible for the identification, qualification, and matching of candidates.
Identify, engage, and recruit qualified candidates by performing sourcing activities, including but not limited to market and Internet research, identifying alternate candidate sources, cold calling, executing recruiting calls, referral recruiting, and online social networking.
Implement the sourcing strategy for each search and source candidates for external job searches from networks, associations, approved websites, direct sources, the client's database, and employee referrals.
Qualify candidates by conducting telephone interviews to obtain work history, education, training, job skills, and salary requirements.
Complete appropriate reference checks on candidates to ensure the authenticity of stated skills and experience.
Provide interview preparation and debrief with the candidates, as well as providing coaching and advice to candidates throughout the client interview process, including counter offers and job transition.
Participated in staff meetings and workshops designed to improve recruitment processes.
Conducted reference checks on shortlisted applicants to verify experience and background details.
Conducted analysis and assessment of current HR systems, plan process design and ensure data analysis and interpretation skills to identify gaps between Workday functionality and customer requirements.
Created test scripts for unit testing, integrated testing, and user acceptance testing.
Prepared training materials conducted end-user training sessions on how to use the features of the new system.

HR Process Executive

Société Générale Global Solution Centre (SG GSC)

BANGALORE

06.2015 - 11.2015

Human Resources Operations and Shared Services, including roles within Talent Acquisition and HR leadership.
I take care of all post-recruitment activities, including releasing offer letters, onboarding activities, and exit formalities.
Responsibility includes Offer Letter Management, Vendor Invoice Management, Expat Contract Management, Background Verification, Employee Referral Management, Medical Reports - Vendor Coordination, Onboarding Activities, Employee File and Database Activities.
Create Offer Letter post QC process after recruitment.
Send Background Verification forms to candidates.
Checking the documents against recruitment forms.
Verify the forms and send them to vendors for Background Verification using Lotus Notes or Outlook in encrypted format.
Onboarding formalities include introduction about the company, explanation of the internal portal, paperwork, and filling up the onboarding forms, which include offer letter, joining bonus, PF forms, nominee forms, medical insurance, etc.
Also, work on employee referral management to prepare a report for referral bonus.

Event Manager

Prarambh & Kshitij

BANGALORE

01.2012 - 05.2015

Maintained adherence to client-event requirements through delegation, prioritizing and management of production phases from concept to execution.
Marketed and publicized special events in social calendars.
Created detailed timelines for events based on scope of work required by each department involved in process.
Managed comprehensive budgets to allocate event resources and stay within financial constraints.
Coached and counseled employees to reflect company service standards and procedures.
Developed relationships with vendors to facilitate quality service at competitive rates while maintaining financial responsibility within budgets.
Hired and trained staff for cross-functional assignments and verified employee knowledge of specific procedures related to each event type.
Recruited sponsors for events and planned scope of involvement, financial tie-ins, and promotional aspects for mutual benefit.

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HR Operations Team Lead - Talent Management & Employee Life Cycle Management

Team Lead - HR Operations

Senior Recruiter Level - 2

HR Process Executive

Event Manager

Education

B. Com - undefined

PUC - undefined

SSLC - undefined

Master of Arts - Political Science

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