Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Pratik Shukla

Lucknow

Summary

Logistics and supply chain management professional with 6.5 years of experience in hub operations, last mile delivery, and warehouse management. Expertise in process optimization, cost control, and performance analytics. Demonstrated ability in team leadership and vendor management, with a focus on operational KPI tracking. Proficient in Advanced Excel and data-driven decision-making, driving service level enhancements in dynamic environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Operation Manager

Safexpress Pvt. Ltd.
Lucknow
01.2023 - Current
  • Managing end-to-end hub operations, including Last Mile and Reverse Logistics.
  • Leading cost control, pilferage reduction, and process optimization initiatives.
  • Handling vehicle planning, van utilization, and route assignments.
  • Managing team attendance, scheduling, and daily performance tracking.
  • Overseeing vendor and facility management for infrastructure maintenance.
  • Resolving customer and seller escalations, ensuring SLA compliance.
  • Ensuring SOP adherence and safety compliance across the facility.
  • Generating and analysing MIS reports to drive operational improvements.

Team Lead

Delivery Pvt. Ltd.
Kanpur
06.2021 - 12.2022
  • Responsible for monitoring of all operational activities like, Inbound operation, Outbound operation & Floor operation, Processing, Vehicle Planning.
  • Ran reports each morning, to see what was shipped & not shipped the previous day
  • Supervise consistently, mentoring and guide and coach my team, resolved issues, annual reviews.
  • Handled 78K Sqft warehouses , and finalizing the local vendor for transporting the goods from within the state.
  • Sound knowledge of FM, Mid mile/LH & Last Mile Operation.
  • Ensure training and development of the Hub team (off role’s).
  • Responsible for Planning and implementation for Peak periods.
  • Team handling, managing 60-70 people at a time.
  • Ensure Quality & Process (B2C/B2B) & Material Handling.
  • Regular use of MS-Excel (Lookups, Pivot Tables, Charts, Conditional Formatting, Logical Expressions using If, count if, sum if, nested if, find, search etc.)
  • Responsible for collating the operational data & making analysis reports on the same.

Documentation Executive

Transworld Terminals Pvt. Ltd.
Greater Noida
05.2019 - 05.2021
  • Coordinating for dispatch plan/supply chain/re-working of our valuable loyal importers (i.e., New Holland, Honda Cars, Trafigura etc.) in advance in preparation for busy seasonal periods.
  • Responsible for E-Filling and timely execution of work. Facilitated monitoring and documentation of import & export Operations.
  • To coordinate with warehouses incharge in material unloading of imported containers. Liaison with Accounts dept. for timely releasing for all import related payments.
  • Prepare all customs documentation for the Customs broker and resolve possible issues with Customs.
  • Keeping in touch with CHA’s, Suppliers, transporters for by road movement of EXPORT containers Checking that a customers have valid documents for delivery of cargo & containers Preparing carting order to off-load the export cargo in the warehouse.
  • Ensuring stuffing is executed as per the Container Load Plan (CLP) provided from warehouse/party.
  • Booking of containers on priority with Concor system_EDI (e-booking_ETMS, Concor tracing system) for rail movement.
  • Generating container DE-stuffing job order for LCL shipments and delivery job orders.

Education

MBA - International Transportation & Logistics

Indian Maritime University
kolkata, India
05.2019

B.Tech - Electronics and communication

AKTU Lucknow Uttar Pradesh
Lucknow, India
06.2014

Skills

  • Mother Hub operations (forward, dock, and reverse logistics)
  • Last mile delivery and B2C/B2B shipment handling
  • Manpower Planning, Attendance & Team Management
  • Route optimization and vehicle utilization, vendor and facility management
  • Cost control and operational efficiency
  • Customer experience and escalation resolution
  • KPI monitoring and SLA management,
  • Safety compliance, 5S, and process auditing,
  • Advanced Excel, MIS, and performance reporting

Certification

  • Certified by the American Consulate in Kolkata in business communication (2018)
  • Advanced Excel – Internshala (2017)
  • Digital Marketing – Internshala (2018)

Languages

English
Advanced (C1)
C1
Hindi
Native
Native
Bengali
Elementary (A2)
A2

Timeline

Operation Manager

Safexpress Pvt. Ltd.
01.2023 - Current

Team Lead

Delivery Pvt. Ltd.
06.2021 - 12.2022

Documentation Executive

Transworld Terminals Pvt. Ltd.
05.2019 - 05.2021

MBA - International Transportation & Logistics

Indian Maritime University

B.Tech - Electronics and communication

AKTU Lucknow Uttar Pradesh

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