Summary
Overview
Work History
Education
Skills
Currentpackage
Personal Information
Timeline
AccountManager

Pratik Singh

Nagpur

Summary

A seasoned General Manager with a proven track record at Vannraj Resorts and Spa, I excel in revenue management and team leadership. Leveraging skills in digital marketing and client relationship management, I've significantly enhanced operational efficiency and customer satisfaction. My strategic approach and ability to drive profit generation have consistently fostered business growth and brand awareness.

Overview

8
8
years of professional experience

Work History

General Manager

Vannraj Resorts and Spa
Pench
08.2024 - Current
  • Recruited, interviewed and hired qualified staff for open positions.
  • Conducted market research to identify trends, opportunities, and threats in the industry.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Guided management and supervisory staff to promote smooth operations.
  • Trained employees on duties, policies and procedures.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Created schedules and monitored payroll to remain within budget.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Developed marketing strategies designed to increase brand awareness within target markets.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

GM

Hotel Madhuban
Silvassa
06.2023 - 05.2024
  • Prepared staff work schedules and assigned team members to specific duties.
  • Oversaw daily operations including scheduling shifts, assigning tasks, resolving customer complaints.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Developed and implemented strategies to improve operational efficiency, customer satisfaction, and profitability.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Analyzed financial data such as budget reports, sales records, profit and loss statements. to identify areas for improvement or growth potential.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Advised leadership on best practices related to operations management including process re-engineering initiatives.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Formed and sustained strategic relationships with clients.

FOM

Raga Svara
Rajkot
05.2021 - 06.2023
  • Worked with cross-functional teams to achieve goals.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Updated and maintained databases with current information.
  • Worked effectively in team environments to make the workplace more productive.
  • Completed routine maintenance and repair.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Duty Manager

The Gold Beach Resort
Daman
04.2019 - 04.2021

FOE

Regency Lagoon Resort
Rajkot
04.2018 - 04.2019

SP.FOA

The Imperial Palace
Rajkot
07.2017 - 09.2017

FOA

Hotel Gokul
Gandhidham
08.2016 - 07.2017

Education

Diploma in HM - Front Office Department

SAMS Institute
Varanasi

Virtual & Graphing 1 year Course -

Arena Animation
Varanasi

12th - Commerce

GNSE
Gandhidham

10th -

Saint Xavier's High School
Bhachau

Skills

  • OTA (ONLINE & OFFLINE BOTH)
  • TTF (TRAVEL & TOURISM FAIR)
  • YIELD MANAGEMENT
  • REVENUE MANAGEMENT
  • CRM (CLIENT RELATIONSHIP MANAGEMENT)
  • Team Management
  • VIP / VVIP Guest Handling
  • Digital Marketing
  • Website
  • Apps
  • Graphics Designing

  • Sales
  • Advertising and marketing
  • Branding
  • Product costing
  • Change implementation
  • P&L management
  • Client account management
  • Profit generation
  • Risk management
  • Policy writing
  • Training material creation
  • Document control
  • Procedure development
  • Business process improvement
  • Workflow Analysis

Currentpackage

40k+ Accommodation + Meals

Personal Information

  • Father's Name: Ramashish Singh
  • Date of Birth: 10/11/98
  • Marital Status: Unmarried

Timeline

General Manager

Vannraj Resorts and Spa
08.2024 - Current

GM

Hotel Madhuban
06.2023 - 05.2024

FOM

Raga Svara
05.2021 - 06.2023

Duty Manager

The Gold Beach Resort
04.2019 - 04.2021

FOE

Regency Lagoon Resort
04.2018 - 04.2019

SP.FOA

The Imperial Palace
07.2017 - 09.2017

FOA

Hotel Gokul
08.2016 - 07.2017

Diploma in HM - Front Office Department

SAMS Institute

Virtual & Graphing 1 year Course -

Arena Animation

12th - Commerce

GNSE

10th -

Saint Xavier's High School

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Pratik Singh