Pratik Thube
IT Specialist
Pune,Maharashtra
Summary
Seeking responsibilities and taking up new challenges, exploring the industry with a highly competitive and reputed organization where my potential and technical skills can be used in stimulating and enhancing the teamwork. Highly accomplished and customer-centric IT professional in IT services and administration with 9 years of experience delivering exceptional end-user support. Expertise in diagnosing, troubleshooting, and resolving complex computer hardware and software issues. Proficient in Microsoft and Apple operating systems, Active Directory, Office 365, ITIL-based service delivery tools and a wide range of general applications. Committed to providing exemplary customer service and maintaining a high level of user satisfaction.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Technical Specialist -II
Plex by Rockwell Automation
Pune, Maharashtra
2019.10 - Current
- As a part of Plex by Rockwell Automation team, Manage complete IT infrastructure of India and Prague site. this role involve supporting Software , Hardware, Office 365 management, FortiNet Firewall EMS portal, handling on-boarding workflows and handling tickets on Servicenow.
- My responsibilities extended to IT asset procurement, quote negotiation and vendor management .
- Prioritize P1/P2 and VIP tickets within SLAs, ensuring seamless user experience .
- Additionally, I handle tasks such as installation and troubleshooting of various client applications, network support, and print server management.
- Responded to support requests from end-users remotely as well as patiently walked individuals through basic troubleshooting tasks.
- I also install, configure, and support workstation hardware and software, ensuring secure and productive environment.
- Draft and explain technical information in clear terms to non-technical individuals to promote better understanding.
- Patch software's and install new versions to eliminate security problems and protect data.
- Managing all IT assets tag and onboard all assets on servicenow.
Sr. System Engineer
H&R Block India Pvt. Ltd
Pune, Maharashtra
04.2015 - 09.2019
- During tenure as Senior System Engineer, I was responsible for various IT infrastructure aspects, including Office 365 management, firewall rules, LAN/WAN networks, and Windows server administration.
- My role encompassed asset management, Vendor management, IT bill payments tracking and conference call management.
- I specialized in Windows Server 2012R, WSUS for patching, Manage Office 365 and Azure Active Directory user management.
- Assisted employees with resolving operating system, network, Office applications problems on desk and at remote locations.
- Identified software issues and handled troubleshooting to resolve quickly.
- Documented system configuration, mapping and processes.
Education
Bachelor of Engineering - Information Technology
Amrutvahini College of Engineering
Sangamner 03.2009 - 04.2014
Higher Secondary Certificate - Science
Sir D.M Petit Jr. College
Sangamner 05.2007 - 05.2008
Skills
- Customer service expert
- Ticketing support system management
- Desktop Component Repair
- Performance Optimization
- System Provisioning
- Local Area Network (LAN) Engineering
- Software diagnosis
- Technical issues analysis
- Issue troubleshooting
- Application support
- Technical document comprehension
- Video conferencing
Timeline
Technical Specialist -II
Plex by Rockwell Automation
2019.10 - Current
Sr. System Engineer
H&R Block India Pvt. Ltd
04.2015 - 09.2019
Bachelor of Engineering - Information Technology
Amrutvahini College of Engineering
03.2009 - 04.2014
Higher Secondary Certificate - Science
Sir D.M Petit Jr. College
05.2007 - 05.2008
Accomplishments
- Global Impact Award for FY 2022-23.
- Team Excellence Award for FY 2021-22.
- Exceptional Performance Award in FY 2017-18.
- Extra Miller Award for FY 2016-17.
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