Pratik Vaidya
Pune
Summary
Experienced CloudOps/DevOps Engineer with 8+ years in optimizing IT infrastructure for both Cloud and On-Premise environments. Proven track record in managing successful SaaS product cloud Operations, specializing in Observability and Proactive Mitigation using advanced DevOps Tools. Committed to operational excellence, continuous improvement, and delivering impactful results by staying continuously learning.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Software Engineer ( SRE )
Arctera ( Formerly Veritas ) | CloudOps Team
12.2024 - Current
- Working in the Global SRE Team to ensure reliability & availability of the SaaS Product - Arctera Insights supporting 4,000+ customers for their data protection, compliance, and lifecycle management for legal and analytical operations.
- Azure Infrastructure Optimization and Leveraging Infrastructure as Code (IaC), CD pipelines, and Azure DevOps services to enhance platform scalability, performance, and cost-efficiency.
- Improving monitoring, observability of infrastructure, application & platform using multiple Monitoring Tools tools and proactively monitoring, fixing the issues related to Infrastructure, Platform and product.
- Collaborating with engineering and QA teams to address highly escalated customer issues and deployed hotfixes.
- Cost Optimization by working with cost center and platform engineering to analyze, research, and plan the required changes in Azure infrastructure, and platform to reduce Azure spending by optimizing resource usage across services.
- Identifying and resolving complex technical issues to enhance software functionality and platform reliability.
- Maintaining detailed product documentation, issue runbooks, and a knowledge base, enabling automation and streamlining troubleshooting processes.
Senior Software Engineer
Veritas Technologies | DevOps Team
09.2022 - 12.2024
- As a part of the DevOps team working on supporting Azure based SaaS Protection platform which serves 1000+ customers to backup, secure and E-Discover their Data from M365, Slack, salesforce, Google workspace
- Designed and Deployed new infrastructures and integration using Terraform, supported dev team and worked closely with engineering to fix the product issues that are internal and customer facing, Developed and maintained Terraform scripts and ARM templates for automated Azure resource provisioning and scaling
- Applied FinOps practices to minimize cloud costs in prod/dev environments, right-size customer resources based on usage patterns and licensing, and optimize resource allocation using Azure scale sets, logic apps to balance customer experience with Veritas's profit margins
- Collaborate cross-functionally with Engineering, Product Management, QA, Onboarding, and Provisioning teams to resolve customer and product incidents
- Monitored infrastructure health via Grafana and internal tools, managing Azure Web App Service, SQL Databases, VMs, Storage Accounts, and ElasticSearch clusters
- Implemented PagerDuty for setting up a 24/7 alert work process, to resolve Azure and product alerts proactively
- Configured Azure load balancing (VM Auto Scaling policies), network policies, and infrastructure to ensure optimal performance and security
- Setting up Elasticsearch indexing servers in Azure, with Elasticsearch nodes running in Azure Kubernetes Service (AKS) and using Azure Container Instances (ACI), Leveraging Azure Monitor and the Elastic Stack's Kibana for real-time monitoring, alerting, and visualization
- Led high touch customer and WhiteGlove service escalations independently, ensuring prompt communication/fixes
- Performed monthly Azure SaaS product upgrades and resolved build and release issues for smooth deployments in azure DevOps CI/CD pipelines
- Enhanced product documentation in Confluence for accuracy and resourcefulness for Support team enablement
- Contributed product insights to Engineering for improvements focused on UX and operational efficiency
- Tested new features in Dev environments, providing feedback to engineering for refinements
- Troubleshooted web apps, SQL databases, Windows VMs, and ElasticSearch clusters using Veritas internal tools
- Audited Veritas-hosted cloud resources to identify over-provisioned assets; created Azure policies for scaling down
- Developed strategies for loss-making customers to minimize expenses while ensuring essential services
- Documented resource assessments and reported on cost-saving strategies, enabling a new Team to work on this
Senior Analyst
Accenture India | Cloud Infrastructure Team
04.2021 - 08.2022
- Implemented on-prem and AWS cloud servers, SQL, and Oracle DB ( On-prem & cloud ) backups with multi-region tiering/replication using AWS backup service in Veritas protection platform
- Worked in AWS Infrastructure as a Service (IaaS) Team to provision resources in AWS using Terraform
- Developed disaster recovery (DR) strategies using AWS backups, optimizing RPO and RTO; led DR drills
- Remotely managed data center operations, troubleshooting issues, Partnered with vendors to ensure infrastructure integrity, testing and deploying automation in AWS backup service
- Built and deployed servers with LUNs, NFS shares for backup infrastructure across remote on-prem and AWS cloud using Ansible and Terraform
- Delivered L4 support for Accenture customers on NetBackup, NetApp Storage, Tape Libraries, and AWS services
- Automated error code fixes using AWS system manager, batch scripts, report generation & perform monthly patching
- Managed server installation, resource groups, monitoring, and patching for Linux and Windows environments
- Monitored cloud instance performance, leveraging AWS ECS, autoscaling, CloudWatch, and CloudTrail
- Led project to save cost & operational efficiency by migrating legacy physical servers from on-premises to AWS
- Administered AWS services, including Compute, EBS, S3, VPC, IAM, SSH, and HTTP/HTTPS with DataDog
- Handled capacity reporting, tape usability, and optimized backup infrastructure costs
- Developed SOPs and runbook documentation for Automation planning
- Acted as ITIL standards representative in CAB for all infrastructure changes
System Engineer
Tata Consultancy Services | Cloud Support Team
08.2018 - 03.2021
- Provision, configure, & manage AWS/Azure resources, LUNs, and storage accounts for On-prem and cloud servers, Monitor and optimize server performance, identifying & address bottlenecks to enhance IOPS, latency
- Integrate on-premises SAN solutions with cloud infrastructure (Azure, AWS) we used NetApp Hyper converged system for this implementation, supporting hybrid cloud environment, Monitor/report tasks using Bash scripting
- Develop and manage Cloud DR strategies, performing regular tests to ensure data protection and compliance
- Investigate and resolve cloud server issues, collaborating with cross-functional teams and escalating to vendors when necessary and Maintain infrastructure, perform on prem servers firmware updates, patches, Maintenance
- Implement data security measures in line with industry standards, access controls & encryption for systems
- Document configurations, operational procedures, and troubleshooting guides; prepare performance reports
System Admin
Microland Ltd | Server Team
08.2017 - 07.2018
- Supported Microland customers by managing and resolving Infrastructure support tickets
- Supported Linux server core issues, installation, configuration, failures, restoration, troubleshooting and log analysis
- Conducted media and library management to ensure efficient data handling and storage operations
DataCenter Engineer
Softenger India/IBM DataCenter
01.2016 - 07.2017
- Installation, configuration of servers, storage devices, & network equipment
- Conducted basic troubleshooting for hardware issues, including component replacements
- Monitored data center environment for temperature, humidity, and power status, ensuring optimal conditions
Education
B.E. - Computer Science
Prof. Ram Meghe Institute of Technology
Amravati01.2015
Diploma - Information Technology
Govt Polytechnic College
Amravati01.2011
Skills
- Azure: VMs, AKS, ACI, VMSS, Load Balancers, App Gateways, Blob/File/Disk Storage, Web Apps, Logic Apps, Azure SQL, Cosmos DB, VNet, NSGs, NICs, AD, Entra ID, Managed Identity, KeyVault, Policies (Backup, GRS, DR), Defender, Sentinel, Firewall, Monitoring (Azure Monitor, Log Analytics, Application Insights), Cost Management
- AWS: EC2, S3, RDS, IAM, CloudTrail, CloudFormation, Guard Duty, WAF, Elastic Load Balancing
- DevOps Tools: Azure DevOps (CI/CD, Artifacts, Container Registry), Jenkins, Terraform, GitLab, GitHub, Puppet, Chocolatey, Ansible
- Operating System: Windows Server, Linux Server Advanced Administration
- Service Management: JIRA, ServiceNow, MS Excel, PowerPoint
- Virtualization, Backup & storage: VMware ESXi, Veritas NetBackup, Commvault, IBM/NETAPP/EMC Storage, Data Domain, Oracle/IBM Tape Libraries
Certification
- Microsoft Certified Microsoft Azure Fundamentals (AZ-900), 2022
- Amazon Certified AWS Certified Cloud Practitioner (CLF-C02), 2022
- Veritas Certified Cloud FinOps Specialist, 2024
Timeline
Senior Software Engineer ( SRE )
Arctera ( Formerly Veritas ) | CloudOps Team
12.2024 - Current
Senior Software Engineer
Veritas Technologies | DevOps Team
09.2022 - 12.2024
Senior Analyst
Accenture India | Cloud Infrastructure Team
04.2021 - 08.2022
System Engineer
Tata Consultancy Services | Cloud Support Team
08.2018 - 03.2021
System Admin
Microland Ltd | Server Team
08.2017 - 07.2018
DataCenter Engineer
Softenger India/IBM DataCenter
01.2016 - 07.2017
- Microsoft Certified Microsoft Azure Fundamentals (AZ-900), 2022
- Amazon Certified AWS Certified Cloud Practitioner (CLF-C02), 2022
- Veritas Certified Cloud FinOps Specialist, 2024
B.E. - Computer Science
Prof. Ram Meghe Institute of Technology
Diploma - Information Technology
Govt Polytechnic College
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