PRATIK VASHISHTHA
DUTY MANAGER F AND B OPS
GURGAON
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2025
2025
years of professional experience
6040
6040
years of post-secondary education
Work History
DUTY MANAGER F AND B OPS
Travel Food Services
05.2024 - Current
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Trained employees in essential job functions.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
Assistant General Manager
RUBARRU HOTELS
4 2024 - 05.2024
- 1. Staff Management:
• Supervising and managing staff.
• Conducting training and development programs.
• Scheduling shifts and ensuring proper staffing levels.
• Handling employee relations and resolving conflicts.
2. Customer Service:
• Ensuring high standards of customer service.
• Addressing and resolving customer complaints and feedback.
• Maintaining a positive dining experience for guests.
3. Operations Management:
• Overseeing daily operations and ensuring compliance with health and safety regulations.
• Managing inventory and ordering supplies.
• Ensuring cleanliness and maintenance of the restaurant.
4. Financial Management:
• Assisting in budget preparation and financial reporting.
• Managing cash flow, including cash registers and bank deposits.
• Analyzing sales and labor costs to optimize profitability.
5. Marketing and Promotions:
• Assisting in developing and implementing marketing strategies.
• Planning and executing special events and promotions.
• Engaging with the local community to boost the restaurant’s profile.
6. Administrative Duties:
• Handling paperwork and maintaining accurate records.
• Ensuring compliance with local laws and regulations.
• Assisting in payroll processing and other HR-related tasks.
7. Support to General Manager:
• Acting as the General Manager in their absence.
• Providing input on strategic decisions and operational improvements.
• Supporting overall restaurant goals and objectives
Restaurant Manager
THE IRISH HOUSE
02.2023 - 04.2024
- Recruiting, training and supervising staff.
- Agreeing and managing budgets.
- Creating staffing rotas.
- Planning menus.
- Ensuring compliance with licensing, hygiene and health and safety legislation.
- Promoting and marketing the business.
- Overseeing stock levels and ordering supplies.
- Handling customer enquiries and complaints.
- Taking reservations.
- Greeting and advising customers.
- Problem solving.
- Preparing and presenting staffing/sales reports.
- Keeping statistical and financial records.
- Assessing and improving profitability.
- Liaising with customers, employees, suppliers, licensing authorities and sales representatives.
- Making improvements to the running of the business and developing the restaurant.
ASSISTANT RESTAURANT MANAGER
THE IRISH HOUSE
07.2021 - 01.2023
- Opening and closing the restaurant
- Appointing, inducting, and mentoring new staff members
- Scheduling shifts and assigning tables to waitstaff
- Resolving customers' questions and grievances in a professional manner
- Conducting payroll activities in an accurate, timely manner
- Ensuring that the restaurant adheres to pertinent health and safety regulations
- Purchasing new ingredients, kitchen utensils, and equipment as stock is damaged or depleted
- Sourcing better deals on all resources and equipment that warrant replacing or replenishing
- Recording all income and expenses and ensuring that cash registers are balanced.
ASSISTANT RSTAURANT MANAGER
THE IRISH HOUSE
07.2019 - 10.2020
- Manage chef, kitchen staff, and service team of over 35 to provide stellar dining experiences to high-profile patrons
- Oversee administrative tasks, including bookkeeping, training, equipment and food ordering, maintenance, and other needs as they arise
- Maintain communication with management staff of restaurant and corporate managment
- Interact daily with hotel and dining guests to promote brand and accept feedback.
RESTAURANT MANAGER
CSA LLP HOSPITALITY
04.2019 - 07.2019
- Ran daily operations on international airport planning with administrative staff of six to supervise food and beverage staff of over 60
- Take care of food wastage
- Conducted meetings with servers and kitchen staff for training and review purposes
- Motivated employees to create an atmosphere of exceptionalism
- Proficient in all areas of food and beverage preparation and service.
MANAGEMENT TRAINEE
THE IRISH HOUSE
04.2017 - 03.2019
- Prepared employee work schedules for staff of 30
- Assisted in hiring and training of servers
- Performed administrative functions in conjunction with operation Manager
- Provided fill-in assistance in bartending capacity on as-needed basis.
Intern Trainee
The Leela
11.2016 - 02.2017
Education
BACHELORS IN HOSPITALITY -
Amity University
12TH -
NBHS
10TH -
DAV PUBLIC SCHOOL
Skills
Fluent in English
Microsoft Excel
Hard Working
Management
RESTAURANT OPERATION
Operations Management
Recruitment
Staff Management
Complaint Resolution
Stable Work History
Brand Standards Promotion
Employee Recruitment Expertise
Full Service Restaurant Background
Customer Service Best Practices
Timeline
DUTY MANAGER F AND B OPS
Travel Food Services
05.2024 - Current
Restaurant Manager
THE IRISH HOUSE
02.2023 - 04.2024
ASSISTANT RESTAURANT MANAGER
THE IRISH HOUSE
07.2021 - 01.2023
ASSISTANT RSTAURANT MANAGER
THE IRISH HOUSE
07.2019 - 10.2020
RESTAURANT MANAGER
CSA LLP HOSPITALITY
04.2019 - 07.2019
MANAGEMENT TRAINEE
THE IRISH HOUSE
04.2017 - 03.2019
Intern Trainee
The Leela
11.2016 - 02.2017
Assistant General Manager
RUBARRU HOTELS
4 2024 - 05.2024
BACHELORS IN HOSPITALITY -
Amity University
12TH -
NBHS
10TH -
DAV PUBLIC SCHOOL
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