Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Languages
Timeline
Generic

Pratik Wakchaure

Pune

Summary

  • Over 8 years of experience in Xstore development and L2/L3 production support, specializing in Xstore POS and related systems. Proficient in Oracle and SQL, with a strong track record in running queries and resolving user incidents. Expertise in troubleshooting Java-based applications and performing comprehensive testing, including functional and regression tests. Demonstrated ability to lead crisis calls and communicate effectively with stakeholders, ensuring project success and operational efficiency.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Sr. Associate

Cognizant
Pune
07.2023 - Current
  • Coordinated project schedules and resources to align with organizational objectives.
  • Led cross-functional teams to enhance collaboration and streamline project workflows.
  • Assigned tasks for new store addition, ensuring adherence to deadlines through active monitoring.
  • Resolved production priority issues promptly, maintaining compliance with service level agreements.
  • Analyzed incident data trends and generated reports for senior management review.
  • Participated in problem management initiatives to identify and resolve issues efficiently.
  • Guided junior associates on complex tasks to promote skill development.
  • Implemented feedback mechanisms to collect team insights for ongoing improvement.

Consultant

Deloitte
Pune
05.2022 - 06.2023
  • Executed Xstore installation and workspace setup for Xstore/Xmobile.
  • Analyzed functional requirements to guide development based on Technical Design Document.
  • Developed solutions according to Technical Design Document specifications.
  • Resolved internally reported bugs to enhance system stability.
  • Created and updated user stories reflecting development progress.
  • Prepared and presented demo decks to clients for activity analysis and updates.
  • Conducted Xstore functional and technical training for internal team skill enhancement.

Customer Service Technical Engineer

Oracle
11.2021 - 05.2022
  • Analyzed and addressed new service requests for Xstore, ReIM, and ORCE.
  • Tested, created, and tracked defects to ensure quality assurance.
  • Identified and resolved bugs using QA Lab methodologies.
  • Validated and fixed configuration, data, inventory, and report discrepancies.
  • Troubleshot issues with xMobile POS and Verifone payment devices.
  • Collaborated with US/Asia L2/L3 support and Xstore development teams.
  • Followed up on ongoing SEV1 requests and defects with DEV/L2 team.
  • Provided on-call support during weekends and public holidays.

Associate Developer

Cognizant
01.2020 - 10.2021
  • Resolved incidents and problem tickets to enhance operational performance efficiently.
  • Created and tracked service requests for effective issue management.
  • Identified bugs in QA lab, implementing solutions to improve system reliability.
  • Analyzed data and inventory issues, supporting accurate reporting and decision-making.
  • Troubleshot and repaired xmobile POS device issues, minimizing downtime.
  • Deployed data files at local and Xcenter levels to maintain system integrity.
  • Collaborated with US and Asia L2/L3 support teams for troubleshooting Xstore and data flows.
  • Participated in cross-regional support calls to align on responsibilities.

System Analyst

Skillnet Solutions India Pvt ltd.
06.2018 - 01.2020
  • Resolved incidents and tasks efficiently to maintain operational continuity.
  • Identified bugs and created pull requests and service requests for software improvements.
  • Troubleshot and repaired mobile POS and EFT payment device issues promptly.
  • Checked, troubleshot, and installed printers remotely, ensuring functionality.
  • Restored local and training databases to support system integrity.
  • Participated in client communications addressing functional and technical issues effectively.
  • Provided on-call support during weekends and public holidays to ensure service availability.

Junior Java Developer

Resonantia Technologies
05.2017 - 06.2018
  • Identified and resolved daily production issues to minimize disruptions.
  • Participated in client communications regarding functional and technical concerns.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Achieved cost-savings by developing functional solutions to problems.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Education

Bachelor of Engineering - Computer Science

Pune University
Pune, Maharashtra, India

Diploma - Information Technology

MSBTE
Mumbai

Skills

  • Java EE and JDBC
  • Web development: HTML and CSS
  • Web services: RESTful and SOAP
  • Database management: Oracle and SQL Server
  • Version control: GIT and SVN
  • Project management: Jira and ServiceNow
  • Build tools: Maven and Gradle
  • Testing tools: Postman
  • Server management: Tomcat
  • IDE proficiency: Eclipse and STS

Personal Information

Date of Birth: 01/05/95

Certification

  • Xstore POS Technical Implementation Specialist.
  • Xstore POS Functional Implementation Specialist.
  • Order Broker Cloud Service Implementation Specialist.
  • Customer Engagement Cloud Service Implementation Specialist.

Languages

Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Timeline

Sr. Associate

Cognizant
07.2023 - Current

Consultant

Deloitte
05.2022 - 06.2023

Customer Service Technical Engineer

Oracle
11.2021 - 05.2022

Associate Developer

Cognizant
01.2020 - 10.2021

System Analyst

Skillnet Solutions India Pvt ltd.
06.2018 - 01.2020

Junior Java Developer

Resonantia Technologies
05.2017 - 06.2018

Bachelor of Engineering - Computer Science

Pune University

Diploma - Information Technology

MSBTE

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Pratik Wakchaure