Amadeus
Pratik Ashok Bhagwatkar
Senior Customer Service Agent
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
2
2
Certifications
1
1
Language
Work History
Senior Customer Service Agent
Qatar Airways
Ahmedabad
2021.12 - Current
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained and managed customer files and databases.
- Responded to customer calls and emails to answer questions about products and services.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Customer Service Agent
National Aviation Services, NAS, Qatar Airways, Dr Babasaheb Ambedkar International Airport
Nagpur
2019.06 - 2021.03
- Complied with all safety procedure and station policies
- Checked customer safety during boarding and deplaning on
- Worked on Amadeus System
- Assigned for courteous, prompt and careful handling of customer baggage, airfreight
- Monitored airfield duties and personnel to make proactive changes to procedures, workflows and task responsibilities to maintain operations targets.
- Implemented and enforced safety policies and procedures, confirming compliance with regulations.
Education
Business Administration And Computer Application
Tripude Institution of Management EducationNagpur University
Nagpur 2015.06 - 2018.05
H.S.C - General Science
Hislop CollegeNagpur University
Nagpur 2013.08 - 2015.04
High School Diploma -
Bishop CottonNagpur University
Nagpur 2012.04 - 2013.04
Skills
Interpersonal communications
Knowledge of Microsoft Excel and PowerPoint
Data Analytics
Digital Marketing
Certification
Fundamentals of Digital Marketing: Google Digital Unlocked
Hobbies and Interest
- Playing Football - Represented College at University Level In Football
- Pet Care
- Listening Music
Software
Jupyter
Additional Information
- DOB : 30Dec1997
- Nationality : Indian
- Mothers Name : Bhagyshree Bhagwatkar
- Alternate Email : Bhagwatkarpratik3@gmail.com
Timeline
Senior Customer Service Agent
Qatar Airways
2021.12 - Current
Customer Service Agent
National Aviation Services, NAS, Qatar Airways, Dr Babasaheb Ambedkar International Airport
2019.06 - 2021.03
Business Administration And Computer Application
Tripude Institution of Management EducationNagpur University
2015.06 - 2018.05
H.S.C - General Science
Hislop CollegeNagpur University
2013.08 - 2015.04
High School Diploma -
Bishop CottonNagpur University
2012.04 - 2013.04