Summary
Work History
Education
Skills
Software
Certification
Languages
Hobbies
Declaration
Technial Skills
Overview
Generic

Pratik Ashok Bhagwatkar

Nagpur

Summary

Experienced Customer Service Supervisor at Qatar Airways, a world-class airline and oneworld alliance member. Responsible for delivering seamless passenger experiences and ensuring operational excellence. Overseeing daily contact center operations, providing leadership and coaching to frontline teams, and driving continuous improvement initiatives aligned with the airline's premium service standards and brand reputation.

Work History

Customer Service Supervisor

Qatar Airways
Ahmedabad
04.2025 - Current
  • Managed escalated calls, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs, as well as aligned with company policies.
  • Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
  • Collaborated with other departments to develop cross-functional initiatives that enhanced the overall customer experience.

Senior Customer Service Agent

Qatar Airways
Ahmedabad
07.2023 - 05.2024
  • Responded to customer calls and emails to answer questions about products and services.
  • Participated in cross-functional projects to enhance overall business operations, contributing valuable insights from a customer service perspective.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Collaborated with team members to enhance the customer service experience and exceed team goals through effective client satisfaction rates.
  • Trained new personnel regarding company operations, policies, and services.

Customer Service Representative

Qatar Airways
Ahmedabad
12.2021 - 06.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure, while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Airport Customer Service Agent

National Aviation Services
Ahmedabad
06.2019 - 03.2021
  • Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
  • Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
  • Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
  • Communicated effectively with pilots, dispatchers, and other airport personnel for seamless flight coordination.

Education

Post Graduate Data Analyst Program - Data Analyst

Henry Harvin
India
04.2001 -

Bachelors Degree - Business Administration And Computer Application

Tirpude Institution of Management Education
Nagpur
05.2018

H.S.C - General Science

Hislop College Nagpur University
Nagpur
05.2015

High School Diploma -

Bishop Cotton Nagpur University
Nagpur
05.2013

Skills

Team building and leadership

Data analysis and visualization

Experienced in effective problem-solving

Strong skills in MS Excel data analysis

Operational efficiency enhancement

Strong communication skills

Software

SQL Database

Python

R Programming

Tablue

Power BI

Certification

Fundamentals of Digital Marketing: Google Digital Unlocked

Languages

English
Hindi
Marathi

Hobbies

  • Outdoor Activities - Team Sports eg : Football
  • Pet Care
  • Gaming
  • Adventure - Travelling , Hiking
  • Learning Historical facts

Declaration

I hereby declare that the above-mentioned particulars are true to the best of my knowledge and I bear full responsibility for their correctness.

Date :

Place :

Pratik Bhagwatkar

Technial Skills

Additionally - Praticed over programing softwares and completed data anaytics programes

Overview

7
7
years of professional experience
6
6
Certificates

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Pratik Ashok Bhagwatkar