PRATIK BAHUTE
Pune
Summary
Senior Key Account Manager experienced in managing high-value client portfolios across regional and zonal accounts. Delivered substantial growth through effective client relationship management, onboarding premium partner accounts, and implementing data-driven retention strategies. Excelled in leading teams and enhancing operational efficiency through strong time management and documentation skills.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Assistant Manager - Account Management & Marketing
AD Global 360 India Pvt. Ltd. (Hakuhodo Group)
Pune
05.2024 - Current
- Act as the primary client-facing point of contact across 25+ premium client and dealer accounts, managing stakeholder relationships and resolving commercial escalations.
- Own client relationship management for 25 major client groups and 200 retail outlets, building growth roadmaps that align local execution with corporate account strategy.
- Manage CRM software and regional account health, applying AI-based CRM features to prioritize and retain high-value B2B accounts.
- Manage CRM software and regional account health, applying AI-based CRM features to prioritize and retain high-value B2B accounts.
- Built and maintained long-term, trust-based relationships with multiple client stakeholders as a core lever for churn management.
- Owned revenue management for key client accounts, leading retention-focused revenue optimization and marketing ROI initiatives.
- Facilitate cross-functional alignment between corporate leadership, regional teams, and technical operations to protect the client experience.
- Prepare high-level visualizations for cluster and account reviews, using AI-assisted tools (Copilot, ChatGPT) to accelerate client reporting.
Senior Key Account Manager
CarTrade Tech India Ltd.
05.2023 - 05.2024
- Consistently exceeded account performance targets through disciplined, relationship-first account ownership.
- Structured and delivered client-specific digital solutions and brand management programmes valued at ?40L+, enhancing client engagement and loyalty.
- Provided data-backed relationship and retention recommendations by analyzing client performance and market trends.
- Used CRM-driven account management to strengthen branding and reduce churn across the assigned portfolio.
- Prepared client-level visualizations and review presentations that supported retention conversations and account planning.
- Prepared client-level visualisations and review presentations that supported retention conversations and account planning.
Zonal Key Account Manager
Inspacco India Ltd.
12.2021 - 07.2022
- Oversaw daily relationships for luxury and premium client accounts, enhancing client engagement and loyalty.
- Designed and implemented a standardized B2B onboarding framework, later used to onboard 100+ luxury and premium partner accounts.
- Led cross-team CRM initiatives to improve visibility into partner account health and redesign tracking processes.
- Strengthened long-term retention processes and partner satisfaction across clients and partner base.
Business Development Intern
Dataeaze Systems Pvt. Ltd.
- Sourced and qualified business leads for the UAE market using LinkedIn Sales Navigator; supported marketing campaigns to enhance client pipeline and increase brand visibility.
- Conducted market research to identify potential clients and industry trends.
- Assisted in preparing presentations for client meetings and business proposals.
- Collaborated with team members to develop marketing strategies and outreach plans.
Education
MBA / PGDM - Marketing
Indira School of Business Studies
PuneB.C.A. - Computer Applications (General)
Nagpur University
Skills
- Client Relationship Management
- Key Account Management
- CRM management
- Churn strategy
- Customer Success
- Client Engagement
- Onboarding Frameworks
- Cross-Functional Coordination
- Stakeholder Management
- Strategic Planning
- Market Intelligence
- AI reporting
- Portfolio Management
Certification
Certified Business Analyst — Microsoft, Digital Marketing Specialist — PIIDM
KEY PROJECT
Title: Senior Key Account Manager | Premium Client Relationship Management & CRM-Led Retention
Timeline
Assistant Manager - Account Management & Marketing
AD Global 360 India Pvt. Ltd. (Hakuhodo Group)
05.2024 - Current
Senior Key Account Manager
CarTrade Tech India Ltd.
05.2023 - 05.2024
Zonal Key Account Manager
Inspacco India Ltd.
12.2021 - 07.2022
Business Development Intern
Dataeaze Systems Pvt. Ltd.
MBA / PGDM - Marketing
Indira School of Business Studies
B.C.A. - Computer Applications (General)
Nagpur University