Pratik Behera

• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Reviewed and monitored scheduling, purchases and other expenses to maintain budget.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Performed statistical analyses to gather data for operational and forecast team needs.
• Resolved problems, improved operations and provided exceptional service.

• Improved average wine and alcohol spend per guest through curation, service training and hands-on hospitality.
• Resolved customer complaints involving food or beverage quality and service.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Planned operations to effectively cover needs while controlling costs and maximizing service.

• Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
• Performed statistical analyses to gather data for operational and forecast team needs.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Communicated with managers of other departments to maintain transparency.
• Trained team members in successful strategies to meet operational and sales targets.
• Demonstrated ability to drive sales through creative merchandising and marketing efforts, including the development and execution of seasonal gift hamper promotions while working in a fast-paced retail environment.

• Worked closely with clients to understand unique needs and meet specific travel desires.
• Organized trips for individual, family and business travelers based out in Australia.
• Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Exhibited strong listening skills and attention to detail while effectively addressing and resolving customer concerns and inquiries as a Travel Specialist at Expedia.

• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
• Used Amadeus to enter and maintain up-to-date information for each hotel room and guests.
• Answered telephone calls and emails to assist customers in making reservations.
• Managed food preparation activities, such as cutting ingredients to size and preparing sauces and garnishes in a highly functional kitchen.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Developed a strong understanding of the hospitality industry through coursework in areas such as Food & Beverage, Food Production, Housekeeping, Front Office and customer service. Graduated with a strong academic record and hands-on experience through internships in reputed hotels.