Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Timeline
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Pratik Bhanushali

Pratik Bhanushali

Vidyavihar East

Summary

Inflight Supervisor with 5+ years of experience in commercial aviation, specializing in regulatory compliance and inflight service excellence. Expertise in managing multicultural cabin crew teams and handling inflight medical and security emergencies. Demonstrated success in enhancing passenger satisfaction and airline brand value through effective leadership. Aiming to contribute operational leadership and premium service standards to a top international airline.

Overview

12
12
years of professional experience

Work History

INFLIGHT SUPERVISOR -

Vistara & Air India
10.2019 - Current
  • Supervise cabin crew operations, ensuring full adherence to SOPs and regulatory safety guidelines.
  • Lead inflight briefings, security checks, and emergency equipment audits before take-off.
  • Deliver personalized customer service on domestic and international routes across all cabin classes.
  • Resolve escalated customer issues, including onboard medical emergencies, and special assistance cases.
  • Mentor and train new joiners; conduct regular safety drills, and emergency procedure refreshers.
  • Collaborate with flight and ground teams to ensure seamless inflight operations and passenger comfort.

MARKETING EXECUTIVE -

Candor International
10.2018 - 09.2019
  • Generated business leads and closed deals with corporate clients through effective B2B sales strategies.
  • Managed the end-to-end sales cycle, including prospecting, client meetings, negotiation, and post-sales support.
  • Applied CRM strategies to improve customer retention and satisfaction.

EVENT MANAGEMENT -

Freelancing
01.2013 - 09.2018
  • Planned and coordinated high-profile events for clients, including Tata Motors, Make in India, and Asian Paints.
  • Managed logistics, vendor relations, and guest coordination, ensuring smooth event execution.
  • Delivered client-facing hospitality with professionalism, and operational precision under pressure.

Education

MASTER OF COMMERCE -

Mumbai University
Mumbai
01.2020

BACHELOR OF MANAGEMENT -

S.K. Somaiya College.
Mumbai
01.2018

SECONDARY SCHOOL -

M.D Bhatia English Medium High School
Mumbai
01.2015

Skills

  • Communication and interpersonal skills
  • Stress management
  • Leadership and collaboration
  • Time management
  • Crisis resolution
  • Microsoft Office proficiency

Affiliations

  • Adaptable to changing rosters and early reporting schedules with a strong team spirit.
  • Passionate about animal welfare: actively rescue and provide medical care to stray dogs.
  • Volunteer regularly with NGOs to help distribute food to underprivileged communities.
  • Committed to maintaining high standards of professionalism and safety in all tasks.

Languages

Gujarati
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2

Accomplishments

  • Safety Champion Award – recognized for exemplary professionalism and calm conduct in handling an unruly passenger onboard, ensuring the safety and comfort of all passengers
  • Grooming Champion Award – recognized for exceptional grooming standards and professional appearance, reflecting the highest levels of brand representation and personal presentation

Timeline

INFLIGHT SUPERVISOR -

Vistara & Air India
10.2019 - Current

MARKETING EXECUTIVE -

Candor International
10.2018 - 09.2019

EVENT MANAGEMENT -

Freelancing
01.2013 - 09.2018

MASTER OF COMMERCE -

Mumbai University

BACHELOR OF MANAGEMENT -

S.K. Somaiya College.

SECONDARY SCHOOL -

M.D Bhatia English Medium High School

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Pratik Bhanushali